Walter Dropbox Community Moderator

Hey @"JA35", sorry to hear you're having issues with this. Can you please let me know if you're getting any particular error when trying to log into your account on your laptop via the Dropbox desktop app? Are you able to log into the account normally through a web browser? Any additional information or screenshots are…

Hi there @"dmease001", sorry to hear you're having issues with this. Can you please let us know what exactly is not working for you so that we can assist further? Also, could you clarify your device's OS version and the version of the Dropbox app you're using there as well? Do you see the files you mentioned on our website…

Hey @"Ricardo2199", thanks for using Dropbox and welcome to the Community! Can you please clarify the plan you're on at the moment and also the exact steps you take to upload those files in the first place? Would you like to upload them to Dropbox or back them up to Dropbox? Any additional information is more than welcome!

Hey @"kellerEVO", sorry to hear about this. Could you please let mus know your device's exact OS version and the status and version of the Dropbox desktop app installed there as well? If you could also send us a screenshot of the options you get when you right click on files in your Dropbox folder, I'd appreciate it. 

Hi there @"abelke", sorry to jump in here and thanks for the additional information. Can you please let us know how long has the desktop app been stuck like that after the update took place? Have you rebooted your computer at all since you first noticed this? 

Hi there @"Jamie E.4", sorry to hear about this. Can you please clarify your device's OS version and the version and status of the desktop app installed there as well? If you could also send us a screenshot of the options you get when you right click on the files inside your Dropbox folder, I'd appreciate it. Thanks!

Hey @"Trish S.2", thanks for posting on our Community and happy Monday! Your edits should be automatically reflected to the file if you were working on the file within the shared folder. Are you not seeing your edits on the website? Let me know more and we'll take it from there.

Hey @"Tin1" - thanks for bringing this to our attention. Could you navigate to your plan tab and let me know what's reported there in regards to your quota? Also, can you clarify when you received the email and what was its content? 

Hey @"dimitrisramos", sorry to jump in here, but could you clarify if you tried re-uploading the file and sharing a new link with the users? If so, do you still get the same results?

Hi there @"OATTohatsu" - sorry to hear you're having issues with this. Could you please clear your browser's cache or try another browser and let us know if this persists? Thanks!

Hey there @"junaidbnc", thanks for using Dropbox and happy Friday! Moving the Dropbox folder's location on a computer will not affect other computers syncing in any way. Let us know if you have any other questions! 

Hi @"jerome17", thanks for using Dropbox and welcome to the Community. Could you clarify what exactly you'd like to accomplish and send us a screenshot of the exact error you're getting so that we can have a visual too? Thanks!

Thanks for clarifying that for us @"realjun97" It seems that both of your accounts are on the Basic plan. Do you happen to have another Dropbox account associated with a different email of yours perhaps? Also, when did you upgrade your account in the first place?

Hey @"Liz63", sorry to jump in here, but have you tried logging into your other account and see if that's the account that's indeed on the family plan? Also, how are you accessing the folders in the family account exactly? 

The maximum space you can earn through referrals is 16 GB on the Basic plan while this goes up to 32 GB if on the Professional, Plus or Family plans @"free4cat00" Did you redeem a different promotion in the past perhaps which granted you with more quota?

Sure thing @"BENCE NAPHEGYI" - you've got

So your account's overall quota is 18.75 GB. What makes you think that your additional space was removed from your account @"free4cat00"?

Thanks for the additional information and the screenshots too @"nyanta" Could you also clarify the Dropbox mobile app's version installed on your iOS device and let us know if this happens with other files as well?

Could you maybe try to restore your purchases as outlined here and let me know how it goes @"realjun97"? 

Did you log into the other account to see if you can find your upgrade there @"realjun97"? Was the upgrade completed through an iOS device or an Android one? Did you receive an email with the receipt of your purchase by any chance?

Hi there @"realjun97", sorry to hear you're having issues with this. Do you happen to have another Dropbox account, associated with another email address of yours perhaps? Also, did you upgrade through the website directly or via the app store on a mobile device in the first place? Keep us posted!

Hey @"Dimitriu", sorry to jump in here, but I just wanted to mention that selectively un-synced from your computer won't be visible in your Finder as they're not locally available to your computer's OS. Is it possible that you were referring to online only files instead?

Thanks for the screenshot @"de_waltdan" Would it be OK if we reached out via email to have a further look internally at this point? 

Hey @"SukhaAvirati", could you clarify if you're having issues with previewing your SVG files only on the website or if this happens in the mobile app as well? How large are the files in question? 

Hey @"Ulfahaj997", thanks for bring this to our attention. I just wanted to mention that our team is aware of this issue and are currently looking into it. We'll let you know more as soon as we have an update.

Hey @"Barrettg26", thanks for using Dropbox and welcome to the Community! I'm afraid there's no such option at this time. I hope this clarifies matters and please let us know if you have any other questions. 

Hi there @"nyanta", sorry to hear you're having issues with this. Can you walk us through the steps you take to do this and send us a screenshot too so that we can have a visual as well? If you could clarify your iOS version, I'd appreciate it. Thanks!

There's a soft limit of 300K files so I'd suggest that you use selective sync to un-sync some of your folders from your device @"ldorigo" Could you give it a go and let us know how it goes?

Hey @"de_waltdan", sorry to hear you're having issues with this. I assume you've also tried clearing your browser's cache and/or using an incognito window too? Could you please send us a full-page screenshot of the error including the URL you're navigating to so that we can have a visual too? Thanks!

Thanks for the screenshot and the additional information @"ldorigo" May I ask how many files you've got syncing locally on your device approximately? Have you tried using selective sync to lessen the app's load by any chance?