Walter Dropbox Community Moderator

Hey @"trishadionne", could you please send us a screenshot of the app's exact status and version as shown in your menu bar/system tray? Also, has it been stuck like that for a while now? 

Hey @"auroras", if you managed to unpin the folder successfully, could you try clearing your browser's cache or using another browser and let us know if the issue persists? 

Hey @"Eleanoria", sorry to jump in here, but I was wondering; are you getting any particular errors upon logging into your paid account now? Are you able it to log in normally through a web browser?

Hey there @"dgallant", thanks for taking the time to share your thoughts on this with us. Your feedback has been logged in our system - you can let us know if you have anything else to add. Cheers!

Hey @"lenpal", thanks for your feedback! For future reference, note that you can post your feature requests (preferably separate) in our Ideas section. You can take a look at this thread for more tips on posting your ideas. Cheers!

Hey @"Josephus F.", sorry to hear you're having issues with this. Could you please let us know the status and version of the Dropbox desktop app installed on your computer as shown in your menu bar and your Dropbox folder's location as shown in the app's preferences under the sync tab? Thanks so much!

Hey @"gelimujiao", sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there. 

How many files are you syncing locally on your computer normally @"GarryWP"? 

No biggie @"Judy12159" Let us know if you need anything else! 

Hi there @"GarryWP", sorry to hear about this. Can you please let us know if you tried rebooting since you first noticed this? If you did and this persists, can you send us a screenshot so that we can have a look too? Thanks so much! 

Hi there and sorry to jump in here, but I wanted to mention that you can simply click on this link or navigate to your backups page manually from the dotted icon on your upper left corner @"Judy12159" I hope this helps!

Hey @"Rob_NZ" - sorry to jump in here, but I just wanted to mention that Hannah was just asking if it would be OK if we sent you an email to investigate further. She hasn't sent you one yet. Let us know if that's OK with you and we'll reach out to the email address that's linked to your profile here, on our Community. 

Hey @"Valtteri", sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a visual too? Also, can you (or the team admin) check if top level content management is allowed for everyone or only admins on the team? 

Hey @"Ankush1", sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a look too? 

Hi there @"dgallant", sorry to hear about this. Can you please confirm that you're following these steps? Also, could you send us a screenshot of the exact error you're getting so that we can have a look too? How large are the folders you're trying to download by the way and how many files do they contain approximately?…

Yes, you should be able to achieve what you had in mind @"krystlefaith" You'd be able to set the signer order as well during the process of sending your doc for signature. Let me know if you have any other questions. 

Hi there @"krystlefaith", thanks for your message on our Community! Could you please clarify if you're referring to the Signatures page you see on your Dropbox account or another app/service that's integrated with Dropbox? Also, what plan are you on at the moment? Let us know more and we'll take it from there.

Hi there @"stevenmusic", thanks for posting on our Community and sorry to hear you're having issues with this. Your issue kind of echoes this discussion. Could you have a look and let me know if that's the case indeed? In the meantime, could you clarify your device's OS version, the version of the Dropbox desktop app…

Hey @"namnguyen0690", thanks for letting us know about this. I've just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there.

Hi there @"fannafreyr", sorry to hear about this. It sounds like you were onboarded to the team with the wrong email address and Dropbox account, thus resulting in what you described. If your team's admin has already converted your account back to an individual one, you should have all the files you had prior to joining…

Hi there @"RDVx", sorry to hear you're having issues with this. Can you please let us know some additional information so that we can assist further? Is your team using individual accounts or a team one? Also, are the users the senders of the signed documents or the receivers? Where do you navigate exactly to download your…

Hey @"Durval L", thanks for bring this to our attention. Your case sounds a lot like this discussion. Could you have a look there and confirm that you've tried the troubleshooting steps mentioned there? Thanks so much!

Hey @"Garry16uk" - thanks for your feedback on this. It's been noted in our system - please let us know if you have anything else to add.

Hi @"chiaradambrogio", sorry to jump in, but I just wanted to mention that you should be able to attach a screenshot in your reply through the camera icon (insert photo option) within your reply's box. I hope this helps! --- Ciao @"chiaradambrogio", scusa se mi intrometto, ma volevo solo dirti che dovresti essere in grado…

Hey there @"dinahhh13", thanks for using Dropbox and welcome to the Community! I'm afraid there's no option to edit your shared links at this time. That said, could you let us know more about the issue you're facing with their current structure? Thanks!

Have you granted Dropbox full disk access as outlined here as well @"aaronmgould"?

Have you ensured that you have enough space on your device for the downloads @"RTB Visuals"? Have you tried clearing the app's cache at all since you first noticed this by the way? 

Ah sorry, I forgot to link the page @"aaronmgould" Here's the page to download the installer: * https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-185-4-6054/td-p/722207 Let us know of any updates!

Hey @"aaronmgould", sorry to hear about this. Could you please install the latest stable version of the app from this page and let us know if the issue persists? If it does, I'd appreciate a screenshot of any errors you might be getting too. Thanks!

It sounds like you're logged into another Dropbox account, associated with another email address of yours @"JA35" Are you 100% sure that you're logging into the correct account?