Walter Dropbox Community Moderator

It sounds like you're logged into another Dropbox account, associated with another email address of yours @"JA35" Are you 100% sure that you're logging into the correct account?

Hey there @"CosmicPlumber", thanks for bringing this to our attention. Would it be OK if we reach out via email to have a further look internally? Let us know here and we'll use the email address that's connected to your profile on our Community. 

No worries @"ccaravello" - I'm just glad to hear it's sorted now and thanks for keeping us in the loop too! As for the desktop app, you can update to the most recent version from this page directly. Let us know if anything else comes up!

I see, thanks for the additional information @"Lordnine" Could you update to the latest version of the app from this page directly and let me know how it goes? 

Is it possible that it's not running on your computer normally then @"dmease001"? Have you tried relaunching it from your apps folder? 

Hey @"VS4567", sorry to jump in here, but I just wanted to mention that you can reach out to our support team for further assistance through this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information. Once you submit your ticket to our system and…

I see, thanks for the additional information @"lmalma" Do you see any files or folders taking up that much space on the website if navigate your account's content? When it comes to the desktop app, could it be that you selectively un-synced some folders from your computer? Could you have a look at the app's preferences…

Hey @"Lordnine", sorry to hear about this. Could you reboot your computer and internet router and let us know if it helped improve matters at all? If not, could you clarify your device's OS version and the version of the desktop app you're using there? Any additional information is more than welcome!

Hey @"Ajb1", sorry to jump in here, but have you ensured you've granted Dropbox the correct permissions through your phone's settings? 

Hi @"G R A N T", sorry to hear you're having issues with this. Could you please let us know some additional information so that we can look into this further? For example, what is your computer's exact OS version and the version of the Dropbox desktop app installed there as well? Any additional information is more than…

Hey @"Chuck C.9", sorry to hear about this. Could you let us know the OS version of your device and the version of the Dropbox mobile app installed there as well? Also, could you clarify what happens when you tap on the attach button within Gmail and select Dropbox?

Hey @"lmalma", sorry to jump in here, but what exactly is reported in regards to your quota in your plan tab? 

When is the last time you remember seeing the files on the website @"Jane222"? Could it be that you were working on a local Dropbox folder that wasn't syncing normally? 

No worries @"Moners72" - you've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

What about the desktop app on your MacOS device @"dmease001"? If it's running, can you check its status and version as shown in your menu bar? 

Hey @"Moners72", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

Hey @"ccaravello", sorry to hear you're having issues with this. Just to clarify here, you're referring to the icon included in this Help Center article for Camera uploads in progress - right? Could you let us know the OS version of your computer and the version of the desktop app installed there as well? Have you tried…

Hey @"Jane222", sorry to jump in here, but you haven't mentioned. Do you see any signs of your missing files in your events page? This is the place where all uploads, edits, and deletions are normally logged so it should give you a clue or two. If you don't see any file activity there, could it be that you're looking at…

Hey @"tijana", could you try the latest version of the app from this page and let us know how it goes? 

Hey @"JT23", sorry to jump in here, but could you let us know if you received the email before or after deleting your account and cancelling your trial? Does tapping on the "Manage your Trial" option re-direct you somewhere?

Hey @"sergei_x", sorry to hear you're having issues with this. Could you clarify your device's exact OS version and the version and status of the desktop app as shown in your system tray as well? Do you happen to be running any 3rd party apps that could be causing issues such as antivirus, firewalls or even 3rd party apps…

Hey @"NB141", sorry to jump in here, but could you please clarify if this happens with a specific video file, some or all video files that are sent to you via WhatsApp? Does the same thing occur if you download or export it locally to your device and upload it manually to your Dropbox account via a web browser or the (+)…

Hey @"superJames", sorry to jump in here, but would it be OK if we reached out via email to have a further look internally? If so, please respond from the Community profile that's associated with the account and promotion at hand and we'll take it from there. 

Hey @"dtbrown", sorry to jump in here, but could you clarify if the desktop app is 'up to date' on both of your devices or if it's still syncing? Have you tried adjusting your bandwidth settings to see if that improves matters? Any additional information is more than welcome!

Hey @"Cheyenne_integrityav", sorry to hear you're having issues with this. Can you walk us through the exact steps you're taking to do this and also let us know what plan you're on at the moment? When you say you're not getting their emails, could you elaborate a tad on that as well? 

Hey @"ehendry", sorry to jump in here, but could you send us a screenshot of what's troubling you exactly so that we can have a look too? As for the syncing icons on your files, you can take a look at this Help Center article. 

Hey @"RTB Visuals", sorry to jump in here, but could you clarify the type and size of the file(s) in question and your device's exact OS version as well as the version of the Dropbox mobile app installed there as well? Are you able to download and/or preview it through a web browser normally? 

Hey @"MatejA", thanks for posting on our Community and happy Monday! I'm glad to see that you managed to sort this out by navigating to your backups page and deleting your backups from there. Let us know if anything else comes up!

Hey @"JA35", sorry to hear you're having issues with this. Can you please let me know if you're getting any particular error when trying to log into your account on your laptop via the Dropbox desktop app? Are you able to log into the account normally through a web browser? Any additional information or screenshots are…

Hi there @"dmease001", sorry to hear you're having issues with this. Can you please let us know what exactly is not working for you so that we can assist further? Also, could you clarify your device's OS version and the version of the Dropbox app you're using there as well? Do you see the files you mentioned on our website…