Walter Dropbox Community Moderator

Have you tried rebooting your computer and/or quitting and relaunching the app since you first noticed this @"missfluffy"? What is the app's current status? Is it 'up to date' or still syncing perhaps?

I see, I'm glad to hear we're getting there @"missfluffy" - thanks for the update. Can you send us a screenshot of the app's exact status as shown in your menu bar and one of the error you're getting? 

Hey @"BelieversBlues" - did you get the chance to see Rich's and Neal's comments? 

Thanks for the update on this @"PaulCunningham" - let us know if anything else comes up. 

Ah, I see now - thanks for the clarification @"missfluffy" In this case, you'll need to use selective sync to remove some folders from your computer to lessen the app's load to become eligible for the Dropbox on File Provider. The suggested number of files would be below 300,000 files at this time since the performance of…

Hey @"missfluffy" - sorry to hear you're having issues with this. Can you please clarify approximately how many files you're syncing on your computer at the moment? Thank you!

Hey @"sarunpm" - sorry to hear about this. Do you happen to have any security programs that might be causing this, such as an antivirus etc.? Also, have you tried rebooting your computer and/or quitting and relaunching the app since you first noticed this? Let us know more and we'll take it from there.

Hey @"michaelytt" - sorry to hear you're having issues with this. If you made sure that you're looking at the correct file and tried this on another browser as well, can you have a look at your events page and let me know if you're able to restore from there? Thanks!

Hi there @"KainNero" - thanks for using Dropbox and sorry to hear you're having issues with this. As a first step, have you ensured that your Dad has verified his email address with us? Let me know when you get the chance, and we'll take it from there. 

Are you able to preview them normally on the Dropbox website @"karliwalti"? 

Hey @"Bennett H." - thanks for bringing this to our attention. We haven't had any similar reports lately. Could you let us know the version of Chrome you're using and if you happen to be running any 3rd party apps on your computer that could have caused this? Any additional information, or even screenshots, are more than…

Hi there @"PastaShock" - thanks for taking the time to share your thoughts on this with us. I've noted down your feedback about this in our system and you can let us know if you have anything else to add. In the meantime, you can also take a look at this discussion for additional details. Cheers!

You should be able to find your settings in the app's preferences and take a screenshot if needed @"EastyT". As for the reinstall process, give it a go and let us know if you stumble upon a specific step or action and we'll take it from there. If you happen to have a security program, like an antivirus etc., you can also…

Hey @"EastyT" - sorry to hear about this. Have you tried reinstalling the app since you first noticed this error? If you did and this persists, you can try an advanced reinstall as well. Let me know how it goes!

Hey @"ss911der" - thanks for posting on our Community! Can you take a look at the backups page and let me know what you find? Thanks!

Hey @"AceConrad" - sorry to hear you're having issues with this. If this persists after clearing your browser's cache and/or on another web browser, please let me know and I'll reach out via email to investigate further with account specific information. Thanks!

So it it safe to assume that you're using the Dropbox desktop app and not the website @"MLouH"? If so, what is the app's status and version as shown in your taskbar/menu bar?

Hey @"MLouH" - sorry to hear about this. Can you clarify the exact steps you take to share your folders so that we can make sure we're on the same page?

Hey @"helenmapit" - sorry to hear you're having issues with this. Can you please clarify the Dropbox desktop app's status and version as shown in your taskbar? Have you tried signing out from your account through the app's preferences and then back in again and moving your Dropbox folder anew? If not, give that a go and…

Hey @"DerekeAshe" - sorry to hear you're having issues with this. Can you please walk me through the steps you take to do this and send me a screenshot of the problem so that I can have a visual too? Also, you mentioned making the files available offline so I imagine that you're using the Dropbox desktop app on your Mac OS…

Thanks for the screenshot @"betsiegricar" - much appreciated. Can you try another browser to see if you get the same results? If you do, please send us a full page screenshot so that we can have a better look too. 

Hey @"igoroliveiragg" - thanks for bringing this to our attention. Can you please quit the Dropbox desktop app and relaunch and/or reboot your computer as well and let me know if this persists? If it does, you can try installing the latest, stable version of the Dropbox desktop app as you're now running a beta version.…

I see, thanks for giving that a go for me @"alanon". Can you send me a screenshot of the options you get since you should be seeing an 'Advanced settings' option upon reinstalling the app? Also, can you clarify the format of the drive you're trying to move your Dropbox folder to? I'm asking because a Dropbox folder can be…

I see, thanks for the clarifications @"alanon". Can you try an advanced reinstall and try to point your Dropbox folder to your desired location using the 'advanced' settings?

Thanks for following up with additional information @"alanon" - much appreciated. Did you have the chance to check my previous questions? 

Thanks for the additional information and the screenshot too @"eliasedlund" - most appreciated. Can you navigate the app's preferences and see if there's any 'sync issues' reported? In the meantime, you could also try signing out from your account in the Dropbox desktop app and then back in again. 

Hey @"alanon" - sorry to hear you're having issues with this. As a first step, have you ensured that your device is meeting the minimum requirements? Have you tried repeating the process of moving the Dropbox folder via the Dropbox desktop app since you first got this error message? Also, has your Dropbox folder been…

Glad to hear it's sorted now @"Huddo" - let us know if anything else comes up and take care!

Thanks for the follow up on this @"GPaul". You should be able to relaunch the app by double clicking on the Dropbox icon on your computer or finding and clicking on via a search. As a last step to troubleshoot this, you could try creating a new OS profile and try to install the Dropbox desktop app there to see if you get…

When you say that your contacts aren't syncing between your devices any more, can you elaborate a tad on this @"jmur"?