Walter Dropbox Community Moderator

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Hey @"mrpete3" - thanks for using Dropbox and posting on our Community! The Microsoft Office integration and the subsequent possible license needed is based on your account's plan. You might also need to create a Microsoft account as well. I hope this helps!

Hey @"Renb" - sorry to hear about this. Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well? Also, what is the file extension and size of the video files showing this behavior? While we're at it, do they preview normally on our website? 

Hi there @"mikehenden" - thanks for posting on our Community. I just wanted to mention that Dropbox collects and remits tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws. For more information, you can…

Hey @"kpurcell", sorry to jump in here, but I just wanted to mention that your plan's price hasn't changed. You can check your billing history to confirm that's the case. Note that the Dropbox Essentials plan replaced the Dropbox One and the Dropbox Professional plan which means you'll be getting more features at the same…

Hey @"yurisobral", sorry to jump in here, but have you tried creating a new OS profile and installing the desktop app there? 

Hi @"Steve175" - thanks for the nudge on this! We'll likely have updates on this coming soon, so make sure to keep an eye on this page. We'll update the thread here as well when we have more info to share. 

Hi all, thanks for your reports so far. Our team is looking into this - we'll make sure to keep you posted with any updates! 

Hi there @"liangleung" - sorry to hear about this. Could you let me know what your plan tab is reporting at the moment in regards to your quota? Also, was the additional space coming from referrals or a promotion perhaps? 

Hey @"hzee" - thanks for bringing this to our attention. Could you try accessing this page from another browser or after clearing your browser's cache to request access to the MaOS beta forum? Please let me know if you still get an error. 

No worries, Tom. You've got Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Hey @"sydpsd" - if the files aren't showing in general in your Photos page, starring them won't make them appear there. You'll be able to see them in your homepage under the Starred option. I hope this helps! 

Hey @"Uitlander" - sorry to jump in here, but I can see the Dropbox desktop app's icon in your system tray. It's the one with the red "3" showing. Have you tried clicking on that?

HI all, I just wanted to mention that our team is looking into this and we'll follow up here once we have an update. Thank you for your patience. 

Hey @"Krapomatic" - sorry to jump in here, but I just wanted to mention that the space those shared folders are taking up will be indeed added back to your account if you remove your access from them. That said, have you by any chance tried to remove them from the Content tab on your Admin Console?

Hey @"EnglishTeacher88" - thanks for joining the discussion here. While there's no way to disable the closed captions from a video file, you can turn them off by clicking the closed captions icon (rectangle with two c’s) to turn on or off captions for your file. I hope this helps a tad. 

Thanks for keeping us in the loop @"BBPWM" Please let us know if anything else comes up!

Hey there @"FMTFluver" - sorry to hear about this. Could you please let us know your computer's OS version and send us a screenshot of the pop up you mentioned so that we can have a look too? Thanks!

HI all, may I ask if you're running any antivirus, firewall, VPN/proxy setting or other 3rd party apps that could be interfering somehow on the affected computers? Also, can you confirm that you've rebooted your computer since you first noticed this too? If you've already reached out to our support team, please share your…

The Dropbox cache folder acts as a staging place for your sync tasks (uploads, downloads, backups etc.) and keeps the files for 3 days as a fail-safe as you'd be able to restore the files from there in case of an emergency. This means that it's auto-cleared after 3 days of a successful sync and if you made sure that the…

Hey @"Jenny93" - sorry to jump in here, but I just wanted to mention that your account's storage has nothing to do with your sharing activity being suspended. This concerns the traffic of your shared links. 

Hey @"jonpen69" - could you let us know some additional information so that we can assist further? For example, what is your computer's OS version and if you're running the Dropbox desktop app, what is its current status and version as shown in your menu bar? Also, a screenshot of where you're spotting the discrepancy…

Hey there @"1763740", could you let us know some additional information about the issue you're having so that we can assist further? Note that your support options depend on the plan you're on and you can find out more about this here. 

Hey @"mbriney" - thanks for the feedback on this one. If you'd like to, you can post any feature requests you might have in the Share an Idea area of the Community so that other users can up-vote it and share their own thoughts or use cases as well. PS: You can find some tips about posting ideas on this page, if needed. 

I see, thanks for the ticket numbers @"tomfoolery" Would it be OK if I sent you an email to have a further look internally since you previous tickets are now closed?

Glad to hear it's sorted now @"RuthP" Let us know if anything else comes up!

Hi there @"Ben P.1" - thanks for bringing this to our attention. Our team will look into it. Let us know if you have anything else to add. 

In that case, you can temporarily disable both of your antivirus programs and try again @"RuthP" Let us know of any updates!

Hey @"Fallschachtel" - sorry to jump in here, but if this persists after quitting and relaunching the app as well as rebooting your computer, please send us a screenshot of the app's exact status so that we can have a visual too. Thanks!

Hey @"tomfoolery" - since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system?