Walter Dropbox Community Moderator

Hey @"helpme5" - sorry to hear about this. Could you let us know some additional information so that we can assist further? For example, what is your computer's OS version and the status and version of the Dropbox desktop app installed there? Also, can you confirm which troubleshooting steps you've attempted so far? Thanks…

Thanks for the screenshots @"Mary Ann B." - much appreciated! Could you try making the file available offline on your computer by selecting the relevant option and let us know if it still gives you an error when opening it from another app, like Excel? 

Hey @"evanskaufman" - sorry to jump in here, but could you try installing the latest, stable version of the desktop app from this page and let us know if the issue persists? 

Hey @"aasedler" - thanks for bringing this to our attention. Could you have a look at your events page and let me know what you find in regards to this specific shared folder? Do you see it listed in your sharing tab perhaps? If you or the owner of the folder reached out to our support team for assistance about this,…

When you say your main computer folder, it's not under ~/Library/CloudStorage any more - is this correct @"Snowdrop"? Could you maybe send us a screenshot of the app's current status in your menu bar? As for the missing files you mentioned earlier, could you have a look at your events page and let us know if you see any…

Hey @"Elyse22" - sorry to jump in here, but could you let us know if you've tried clearing your browser's cache since you first noticed this or a private browsing window with no extensions or plugins running? 

Hey there @"Mary Ann B." - sorry to jump in here, but could you send us a screenshot of the options you get when you right click on the file? 

Could you send me a screenshot of the your taskbar as well to see if the Dropbox app's icon is shown there @"RuthP"? If it's not showing there, it might be hidden. Also, do you see any syncing icons on the files inside your Dropbox folder? 

Hey @"Rohit Patel" - sorry to jump in here, but could you let us know what plan you're on at the moment? Also, have you tried another WiFi network since you first noticed this issue? 

Glad to hear it's sorted now and thanks for keeping us in the loop too @"Mahmoodalmoosawi1" - much appreciated. See you around the Community and take care!

Hey @"Taveray " - sorry to hear you're having issues with this. Since you're using the mobile app, you'll need to navigate to your Account tab and select the "Sign out of Dropbox" option (to log out from the wrong account) or the "Delete account" option if you'd like to completely delete the account instead. Let me know of…

Can you maybe try another WiFi network @"Mahmoodalmoosawi2"? Also, did you reboot your computer since you first noticed this? 

Those icons are not coming from Dropbox (here's a list of the Dropbox syncing icons) and since you're not running the Dropbox desktop app on your computer, this issue can't be caused by Dropbox @"RuthP" Do you happen to be running any 3rd party apps that sync or backup your files perhaps? Also, can you clarify the process…

Hey @"jason702" - did you try contacting our support team as Sam suggested? If you did and got a ticket number from our system, please feel free to share it with us here so that we can look it up as well if needed. Otherwise, let us know if you'd like us to reach out from our end instead, to look further into this. 

Hi there @"Yura2" - welcome to our Community and happy Monday! I'm glad to see the issue is sorted now. Feel free to share how you managed to resolve this with us here too, if you like. Thanks!

Hi there @"mdea1a" - sorry to hear about this. Can you please navigate to your backups page and let me know if you're able to find and/or delete your backups from there? If you do and the issue persists, please send us a screenshot of the app's status so that we can have a look too. Thanks!

Hi there @"RuthP" - sorry to hear about this. Can you please let me know your computer's OS version and the version and status of the desktop app as shown in your menu bar/system tray? Do you see any syncing icons on the files you're trying to open by the way? If you do, are the files online only or available offline on…

Hey @"ruffabit2" - sorry to jump in here, but could you take a look at your sharing tab and let us know if you can find the missing folder there to add it back to your account? 

Hey @"nicDUS" - sorry to hear about this. Can you please navigate to the folder and try the upload button from inside the folder directly and let me know if you get the same results? If you do, can you try creating a new automated folder and let me know if the issue persists there as well? Thanks!

Hi there @"Mahmoodalmoosawi2" - sorry to hear you're having issues with this. If you happen to be running an antivirus or other security software, could you temporarily disable them and try again, preferably from a browser with no extensions or plugins running? If you still get the same results, please send me a screenshot…

Hey @"vvbio" - sorry to hear about your syncing issue. Can you please send me a screenshot of the app's exact status and version as shown in your menu bar/system tray so that I can have a look too? Thanks!

Hi there @"Nick390" - sorry to hear about this and thanks for the feedback. Could you please clarify your computer's OS version for us? When it comes to the issue with installing the desktop app, could you try the offline installer from this page and let me know if the issue persists? As for the uploading issue, could you…

Hi there @"wingrunner" - sorry to hear you're having issues with this. Could you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let me know if the issue persists? If it does, please send us a screenshot of the error or the last screen you can get too as…

Glad to hear that @"fuserr" Let us know if anything else comes up! 

Hey @"Festered4rd5tfgvhb" - thanks for joining our Community and happy Friday! I'm not sure if this is what you're looking for, but could you have a look at our feature which allows you to set your files to be online only (or available offline on your computer) and the selective sync feature as well? Let me know if either…

Hey @"fuserr" - sorry to jump in here, but did you check your inbox and junk/spam folder for Megan's email? This should have come on this email address.

Hi there @"njet01" - sorry to hear about this. Could you please clarify your device's OS version and the version of the Dropbox app installed there as well? Did you try clearing the app's cache at all since you first noticed this by the way? If you did and the issue persists, please send us a screenshot of the exact error…

No biggie @"Buzza" - I'm glad to hear it's sorted now. See you around the Community and take care!

Hey @"Suzanne W.4" - sorry to jump in here, but could you clarify if you're able to see any syncing icons on your files if you navigate to both of these paths on your computer? 

Thanks for clarifying that for us and the screenshots too @"lauren626" Would it be OK if we reached out via email to have a further look internally at this point?