Walter Dropbox Community Moderator

Hey @"cmcintoshphoto" - sorry to hear you're having issues with this. Could you please let us know your ticket's ID so that we can look it up in our system? Also, if you've tried clearing your browser's cache or using another browser and the issue with the chat persists, please let us know here so that we can reach out…

Hey @"stephane cochois" - thanks for using Dropbox and welcome to the Community! You should be able to achieve what you had in mind through our selective sync feature. You can also have a look at this post for more information. I hope this helps!

Are you getting any kind of errors or is it just not responding at all @"jfreed"?

If you don't see anything in the file's version history, I'm afraid your edits didn't make it to our servers, but perhaps it's been cached by the app you were using at that time, namely Microsoft Excel. In any case, let us know of any updates @"jfreed" 

In that case, could you try reinstalling the app using the offline installer from this page directly @"jfreed" ? Also, when you say 'saved information' are you referring to the files you've stored in Dropbox or something else? 

Glad to hear you're back up and running and thanks for keeping us in the loop on this @"James1997" Let us know if anything else comes up in the future! 

Hey @"jfreed" - sorry to jump in here, but it seems that you're working on files you've stored locally and are not syncing at the moment. If you were working on files within your Dropbox folder and the desktop app is not working as you mentioned it's not opening, this might be the reason why you're not seeing your edits.…

Hi there @"Paolo6" - sorry to hear about your syncing issue. As a first step, could you let me know the desktop app's exact status and version as shown in your menu bar/system tray on both of your computers? Do you see the same files from all devices when you access your account through a web browser? Let me know what you…

I'm glad I could help anonymous Take care and see you around the Community! 

Based on your screenshots, it seems that Dropbox Backup isn't enabled so could you try enabling it (as shown in your first screenshot) and let us know how it goes @"JCRCAN"? Just make sure not to delete anything for the moment to avoid any data loss. 

I see, thanks for clarifying that and also providing your feedback on this @"famishedrover" -it's been noted in our system. The workaround here would be to use the annotation option within the Files app as you mentioned, but note that making the Files offline in Dropbox isn't supposed to make them offline in the Files app…

Hey there @"Tokki" - sorry to jump in here and thank you for the feedback on this. I've noted it down on our system - you can let us know if you have anything else to add. 

Hey anonymous - sorry to jump in here, but I just wanted to mention that you won't be able to add borders to your text blocks at this time through Dropbox. You should be able to achieve that through a 3rd party or an app integration though. I hope this clears things up a tad and let us know if you have any more questions. 

Sure thing @"rock7777" - you've got Take a look at your inbox and we'll take it from there. 

Hey @"James1997" - sorry to jump in here, but could you send us a screenshot the app's current status so that we can have a visual too? If it's stuck at the exact same number of files for a while now, you could try fixing your hard-links and permissions as outlined here as well. 

Hey @"rock7777" - sorry to jump in here, but would it be OK if we sent you an email to look further into this issue for you? 

Hi there @"awilson576" -I'm sorry to hear about this. Since you've deleted your Dropbox account as well, apart from uninstalling the app, I'm afraid we won't be able to help much with restoring any files you had stored there. Have you tried looking for them locally on your computer, be it in their original locations or the…

Glad to hear it's resolved now and thanks for the update @"Jim37" Have a lovely week ahead and see you around the Community! 

Could you try the website instead and let me know if you see the options there @"famishedrover"? Make sure to request the desktop version of the site through your browser - just in case. 

Hey @"famishedrover" - sorry to jump in here, but could you clarify if you're using the Files app to do this on your iPhone and iPad or if you're using a web browser instead? I'm only asking because I see the option to both free draw and highlight text when editing a PDF through my web browser. 

Hey @"mattbailey" - sorry to jump in here, but do you happen to be running any plugins or extensions that could be causing issue with loading the visual elements of the page properly? 

Hey @"jwnicholsdds" - sorry to jump in here, but can you let us know the exact status and version of the desktop app as shown in your menu bar? If you clarify your device's OS version and if you've tried any of the troubleshooting steps mentioned in the OP, I'd appreciate it. 

When you disabled your backups the app would have gone through the process of removing them from Dropbox only and ensuring that they're still on the device so interrupting this process and what you've done so far sounds like you deleted the files altogether. You can try pausing sync or quitting the desktop app and…

Thanks for all the updates @"tomgrin74" I'm glad to hear things have improved now and keep in mind that I also replied to you on your ticket so if you'd like any further assistance with device specific information you can respond there. Cheers!

Hey there @"vrovera" - thanks for your detailed report and thanks for keeping us in the loop about the possible solution. Please take your time to share it with us in detail and let us know if you have any questions in the meantime. 

Hey @"miguelstc" - thanks for letting us know about this. Would it be OK with you if we reached out via email to have a further look internally? 

Hey @"Asith77553" - I'm not quite sure I understand the issue you're facing. Could you elaborate a bit for us please? 

Glad to have sorted this out @"Cressida Downey" Let us know if anything else comes up and have a lovely week ahead! 

Hey @"javiercq" - thanks for taking the time to share your thoughts on this with us. Your feedback has been noted in our system - you can let us know if you have anything else to add. Thanks!

I'm afraid you won't be able to manually move your Dropbox folder there @"Buel" Would it be OK if we sent you an email to look further into this issue internally at this point?