Walter Dropbox Community Moderator

Thanks for the additional details there @inscriptor - much appreciated. Did you get the chance to try a reinstall as Megan suggested?

Thank you for the additional information there @jmichaelb! When it comes to the screenshot, could you try copying and pasting it to your reply box instead?

We're glad to hear it's sorted now and thanks for keeping us in the loop too @Franco Spall! Feel free to let us know if anything else comes up in the future and take care!

Hey @che830621 - thanks for flagging this and taking the time to share your extensive report with us. We've already raised this with the team and we'll let you know as soon as we hear back from them. Let us know if you have anything else to add in the meantime.

Can you send us a couple of screenshots so that we can have a visual too @JazzyGuy ?

Hey @JazzyGuy - thanks for letting us know about this. Just to make sure we're on the same page, can you clarify the exact OS version of the affected devices and send us a couple of screenshots so that we can have a look too? Specifically, I'd appreciate a screenshot of the app's status as shown in your menu bar and how…

Hi there @kristianv - sorry to hear you're having issues with this. I've just sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there. Thanks!

Hi there @groundworksoffice - thanks for taking the time to share your thoughts on this with us. I just wanted to mention that we do have a file-locking feature and you can see more about it in this help center article. If this won't do for you, note that you can post your feature requests in our Ideas area following these…

Thanks for keeping us in the loop on this @MesterPerfect - much appreciated. I'm happy to hear you're back up and running and please feel free to let us know if anything else comes up in the future. Have a lovely weekend!

Yes, that is correct @gtrcoop - they'll be able to both (pre)view and download the content of your folder. Let us know if you have any more questions!

Hi there @gtrcoop - sorry to hear you're having issues with this. When you use their email addresses to share the folder with them, you're basically granting them not only view and download rights but edit rights as well. In this case, they'll need to have enough quota in their Dropbox account to access the share. If you'd…

Hi there @YKopoushian - sorry to hear about your missing files. If you've made sure that you're logged into the correct Dropbox account, could you have a look at your events page and let me know what you find there? Thank you!

Can you try copying and pasting it instead @ssparker7?

I see, thanks for the clarification @ssparker7 - much appreciated. Can you send us a couple of screenshots showing this behavior so that we can have a visual too?

Hey @patrickk - sorry to hear you're having issues with this. Can you please try to remove your access from this shared folder through your sharing tab and let me know how it goes? If you still get an error, I'd appreciate a screenshot!

Hi there @ssparker7 - sorry to hear about this. Just to clarify, does this happen with online-only files or files that are available offline on your computer? Also, what is the exact version and status of the Dropbox desktop app as shown in your taskbar? Any additional information or even screenshots are more than welcome!

Thanks for the additional info and taking the time to share your thoughts on this with us @cloudres. We've passed your feedback on to the team; please feel free to let us know if you have anything else to add.

I'm afraid that there were no changes made on our end @deco10. That said, I'll leave this thread open to see if we get any additional reports about this in the future.

Hi @mdb282 - sorry to hear about this. After you were done with updating your computer's OS version, did you ensure that the Dropbox desktop app was running and syncing normally in your menu bar? Can you navigate to the file's version history to see what you can find there? Let me know more information and we'll take it…

Hi there @Dansig - thanks for bringing this to our attention and apologies for the late reply. Since we're going to need some additional information to investigate, I've just sent you an email, so please have a look at your inbox and we'll take it from there. Thank you!

I'm afraid I can't be sure about this @jerryterhorst. Let me know if you have any follow up questions!

So, there must have been some sort of interruption when you first moved the files you mentioned @jerryterhorst. When it comes to the missing version(s) of your files, I'm afraid it sounds like they never really made it to our servers.

Did you select a category first @Frank P E.?

Hey @jerryterhorst - sorry to hear you're having issues with this. When it comes to the version you're looking for, have you tried checking the file's version history and/or your events page?

Do you happen to have a ticket ID for your support interaction so that we can look it up in our system @ZekeNH ?

Hey @Frank P E. - thanks for your post on our Community! Have you tried navigating to this page to check your support options based on your Dropbox plan? Let me know and we'll take it from there.

Is this affecting online-only files or files that are available offline on your computer? Also, does this persist after quitting and relaunching the Dropbox desktop app and/or relaunching your computer? If it does, you can try logging out from your account through the app's preferences and then back in. In any case, please…

Hey @Bue - your query is kind of echoing the discussion here so I've just merged your post here. Feel free to have a look and let us know if you have anything else to add or ask.

Hi there @MKBDper - thanks for bringing this to our attention. Can you please clarify your computer's OS version and how long has it been since you first noticed this? Did you try rebooting your computer and/or quitting and relaunching the Dropbox desktop app at all? If you did and this persists, you can try logging out…

Hey @"Yehuda D." - could you clarify the OS version of your computer and the version of the Dropbox desktop app installed there?