Walter Dropbox Community Moderator

Hi from me as well @bethieskulls - thank you for the screenshots. Since you've made sure that your account isn't over its storage limit, this shouldn't affect you at all. Did you make up any space after receiving the email notification by the way or was it like this even before you got it? If you keep receiving this kind…

Thanks for the report on this @zerocool23 - I've just followed up via email to have a further look internally. Whenever you get the chance, please check your inbox for my message and we'll take it from there.

Hey @Dorian_C - sorry to hear you're having issues with this. I've just sent you an email to investigate so please take a look at your inbox and we'll take it from there.

In that case, you can remove your access from the shared folder as outlined here. Let me know if this helps @dfinl.

I see, thanks for the clarification @twsf - could you completely uninstall the Dropbox mobile app and reinstall it and let us know how it goes?

We're glad to hear you managed to sort this out in the end and thanks for keeping us in the loop too @Mary_D. Let us know if anything else comes up in the future!

Hi @OsloBase - sorry to hear about your missing files. Besides your deleted files page and the backups page, have you also checked your events page and the sharing page as well? As for your last concern, note that upgrading your account would help preserve your files and prevent the deletions due to your account being over…

Hi from me as well @twsf - happy November! Just to clarify, when you upload your files from other apps, are you using the 'Add to Dropbox' or the 'Share with Dropbox' option? I just gave it a go on my Android device and the location remained the same for subsequent uploads when I used the 'add to Dropbox' option, even…

Hey @devedsmith - what is the exact OS of your Android device? I think you missed a digit there, that's why I'm asking. Also, are you also having this issue if you move your files via the website instead of the Dropbox mobile app?

Hey @NancyKK - thanks for your report here. Can you please clarify if you've also tried disconnecting the Word app from your Dropbox account and reconnecting it anew through the app center? Also, are you able to open your Word files on the website instead of the Dropbox mobile app? Let us know more information and we'll…

In that case, you can see how to take a screenshot here. Let me know of any updates! — — — I så fall kan du se hur man tar en skärmdump här. Hör gärna av dig om det sker några uppdateringar!

This would depend on the device you're using @e6943414. For example, are you on a desktop device or on a mobile device? If it's the former one, are you using a Windows computer or a Mac? If it's the latter, are you on an iOS device or on an Android one? — — — Det beror på vilken enhet du använder, @e6943414. Använder du…

I'm still not quite confident I understand what you're talking about @e6943414 - if you could attach a screenshot of the issue you're facing would be very helpful! — — — Jag är fortfarande inte helt säker på att jag förstår vad du pratar om @e6943414 - Om du kunde bifoga en skärmdump av problemet du står inför skulle det…

Hey @Kenpo - thanks for using Dropbox and welcome to the Community! Your Dropbox account can accommodate any files or folders you upload and as for backing up your computer's programs and applications, could you elaborate a tad on what you'd like to achieve? Are you looking to store the app folders or the data you're…

Hi there @Strahan - sorry to hear you're having issues with this. Since this was caused when you rebuilt your server, there must be a load of folder activity that keeps you from scrolling faster to reach the point you'd like your folder to be rewound. In this case, I'd suggest reaching out to our support team directly…

Hi @CGIB - thanks for joining the discussion here and I appreciate the time you took to share your thoughts about this. Can you clarify approximately how many files you're syncing in your Dropbox folder on the affected computer? How large are they? Also, have you tried any of the troubleshooting suggestions mentioned…

Hi there @producepouch - sorry to hear about your missing files. Can you please let me know when is the last time you remember seeing them on the website? Also, have you taken a look at your events page to check for any deletions? If those folders were shared by any chance, you can also check your sharing page. Let me know…

Hey @Bpcnc2 - thanks for using Dropbox and welcome to our Community! If you'd like others to be able to upload and edit files in your shared folder, they'll need to have their own Dropbox accounts. Note that if you'd like them to only upload back to your own account, you can set up a file request instead. You can have a…

Hi there @jilber - sorry to hear you're having issues with this. I just reached out via email, so please take a look at your inbox and we'll take it from there. Thanks!

Hey @Carlo C.10 - thanks for bringing this to our attention. Could you try the most recent version of the Dropbox desktop app directly from this page and let me know how it goes? Also make sure that you've granted Dropbox full disk access as outlined here. For more information on the external drive support for Dropbox on…

Hi there @avi8rix - welcome to our Community! I just wanted to thank you for taking the time to share your thoughts on this with us and you can feel free to let us know if you have anything else to add. For future reference, note that you can post your feature/enhancement requests on our Ideas area following these tips. I…

To avoid losing any of the files you've stored in Dropbox, you can simply download them first to your device before deleting them @landman1. Let us know if you have any other questions and have a lovely week ahead!

I'm not sure about the issue you're currently facing @e6943414 - could you send us a screenshot of what's troubling you so that we can have a visual too? — — — Jag är inte helt säker på vilket problem du upplever just nu, @e6943414 – skulle du kunna skicka en skärmdump på det som krånglar, så att vi också kan se hur det…

Hi there @Lorenzo_1979 - thanks for taking the time to share your thoughts on this with us. I've passed your feedback to the team for their consideration and you can let us know if you have anything else to add. For future reference, keep in mind that you can post your feature requests on the Ideas area using these tips.…

I'm not sure what you're referring to, David. Did you post this by accident or maybe you deleted part of your response somehow?

Yes, exactly @landman1 - removing your access from the shared folder that puts your account over its quota limit would help solve your issue. Let us know if you have any follow up questions.

I see, thanks for the clarification, David. Can you, as a test, install the Dropbox desktop app on a new OS profile and let me know if the issue persists there? Other than that, you could try an advanced reinstall as a next step.

Thanks for the clarifications @Effie123. Have you also granted Dropbox full disk access?

I see, thanks for the additional details there @David E.59. Does the issue persist when you quit (completely close) the Dropbox desktop app on your computer?

Thanks for the additional information @Effie123 - much appreciated. Can you clarify approximately how many files you're currently syncing in your Dropbox folder on your computer? Also, have you ensured that there's no antivirus, VPN, proxy setting or any 3rd party app that might be monitoring, syncing or backing up your…