Sanchez Dropbox Community Moderator

Hey @"gaspeer", give this one a try to submit a support ticket http://www.dropbox.com/support. Have a great weekend :sunglasses:

Hey @"gaspeer", thanks for the update. If you’d like, write in to our support team here, and one of our agents can get this to the right specialist for some answers on these entries! Cheers 

Hi @"UnsinkableMoo", welcome to our forum! When you choose Export, do you not see the iBooks option, even if you tap on the three dots (…) to see more options? What about from within iBooks: can you choose to open or import a file, and then select a file from Dropbox? Let me know. Thanks! 

Hey Gary (@"gaspeer"), It appears that you’re running a beta build (xx.3.xx instead of xx.4.xx). So, this is what I suggest you do: * log in to your account online at https://www.dropbox.com * go in to your account settings, and make sure Include me on early releases is not checked * if this is checked, then you…

Hey @"pOOB73", Thanks for giving all that a try! You can also submit a support ticket from our website here. If you’d like, include a link to this forum thread so that our agents have an idea of what we’ve already tried :wink: Cheers 

Hey @"pOOB73", welcome to our forum! Would you mind doing an unlink-relink and see if the issue persists? If it does, then please write in to our support team here, so our team can take a closer look and investigate. Thanks! 

Hello @"劉榮倫" Our support team may be able to help re-activate your account. Please submit a support request here http://bit.ly/2m56L7z, so an agent can investigate and assist. Thank you

Glad to hear it, @"pizzle1983"! Thanks for letting me know :sunglasses:

Hey Chad D.2, Can you see if this happens in other browsers, like Chrome or Firefox, and let me know? Thanks!

Hey @"pizzle1983", welcome to our forum! Try unlinking your computer. Then, restart your PC and relink it. You’ll find this in our app’s preferences, under the Account tab. Let me know how this goes for you. Thanks, and have a great weekend :sunglasses:

Hey @"effardyeffendy", welcome to our forum! Once you have uploaded your videos to your Dropbox, you can remove/delete them from your iPhone’s local storage. If this isn’t the case here, I suggest you write in to our support team so an agent can troubleshoot further with you. Thanks, and have a great weekend 😎

Hey @"Lechucico", welcome to our forum! Well, shoot, this isn’t something I run into everyday here 😕. If you write in to our support team, one of our agents can dig in with you a bit further, and get your query to the right desk for assistance! Thanks, and have a great weekend 😎

Hey @"Unic0", welcome to our forum! What Linux distribution are you running? Ordinarily, in this case, I would uninstall and reinstall, using an offline version of our app. I would also make sure that you use a current stable version of our app. Betas sometimes have these little quirks. Let me know when you can. Thanks!

Hey @"OliverHill" Sorry about that. Can you please tell me your ticket number? I’ll make sure it gets taken care of. Thanks!

Thanks for your input on this, @"whoisjoshua". As always, I am making your feedback available to our team. This type of data is invaluable to us, and we always welcome it. Cheers

Hey @"camerb", Sorry about this. Would you be able to submit a support ticket to our team here https://t.co/HWF7u81OSj so one of our agents can investigate further? I sure would appreciate it :wink: Thanks!

Hi @"OliverHill" Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!

Hi @"jannep17", welcome to our forum! I’ve just looked up this .heic file type, and it appears it’s something to do with iPhone’s photos encoding. Apparently, it is a new compression type that keeps file sizes small, in order to save space on your device. I suggest checking your phone’s settings for this, or contacting…

Hey there, @"OliverHill", welcome to our forum! Just to make sure, are these devices logged in to the same account as the one you’re checking online? If so, I would like to ask that you submit a support ticket here https://t.co/HWF7u81OSj so one of our agents can investigate further, and get this over to the right team of…

Hey @"markwiese", welcome to our forum! Thank you for posting your suggested solution here! Would you mind giving a little more detail, so that others can try it too? I sure would appreciate it :wink: Cheers

Hi @"Mattias". Welcome to our forum! I’m sorry to hear about this, and I would like to suggest that you write in to our support team here so that they can investigate further. Thank you! 

Hey everyone, We’ll keep this thread open for future updates, but I urge you to submit a support ticket so that our team can continue to investigate this issue. Thanks in advance! 

Hey @"uEduard", You make some good suggestions here about video playback, and I’m letting our team know about them. Thanks for the feedback! Cheers 

Hi @"dmaister", welcome to our forum! Thank you for the detailed explanation of the issue you are facing with this. I wish I could provide a better solution for you. What I can do, is to let our team know about your explicit deny idea, which is a great one! Thanks for your feedback. We do appreciate it!

Hi there @"denoftheives", welcome to our forum! I’m sorry to hear that you’ve had a less-than-stellar experience with our support team, and I’d like to take a look at your case. If you have a case (ticket) number, please include it in your reply to me here, and I’ll be more than happy to investigate. Thanks

Hey @"MagicJoe", welcome to our forum :slight_smile: Can you make sure that you’re using the latest stable version of our desktop app (28.4.14)? You can get it here. If you’re using the above version, and continue to have this issue, please write in to us here http://bit.ly/2iahyK0 so an agent can investigate and assist.…

Hey @"Theron W.", Here’s an explanation of what our various syncing icons look like, and what they mean. If you’re seeing a small blue icon with a couple of arrows :arrows_counterclockwise:, it means that the folder/file is syncing. It may not show up on other devices until fully synced, which you’ll know when the icon…

Hey @"JenM", welcome to our forum! Have you tried the suggestions mentioned above by @"Zed", @"Jane", and by me? If so, and you’re still unable to get past this, please write in to our support crew here https://www.dropbox.com/support so an agent can investigate, get all the necessary information from you, and send this…

Hey @"olivierva", welcome to our forum! Although you have your Dropbox folder on your E: drive, the application is still installed on your C: drive, so that’s why you’re seeing the activity there. I hope this clears things up :wink: As for the larger issue at hand, give @"Zed"'s post above a read, and if you continue to…

Hi @"David5104", Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!