Sanchez Dropbox Community Moderator

Hey @"peterjj12346", Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT Thank you!

Hey @"jayne", welcome to our forum! Do you have our desktop application installed on your computer? If so, do you want to have your local Dropbox folder and keep another copy on an external hard drive? Let me know, and we’ll take it from there. Thanks! 

Hey @"Dave10", welcome to our forum! I’m afraid we can’t zip that folder up for you, sorry. If you’re sharing this content out with others who need to download it, you can split it up until it falls below the 1GB download size limit. I know this isn’t the ideal solution, but it will ultimately get the job done. If you’re…

Hey @"acleverdecoy", welcome to our forum! Can you try using a different web browser? If the issue persists, please take a screenshot and reply back to me here so I can have a look. Thanks!

Hey @"peterjj12346", welcome to our forum! Yeah, the manual copy method of the Dropbox folder is not the ideal way to go. We should be able to get this done using the built-in function in our app’s preferences. On that note, I would first suggest that you check to see that you’re running the latest stable version of our…

Hey @"ael1558", welcome to our forum :slight_smile: We have a similar feature that is available to all our levels of service, called Selective Sync. This will allow you to keep all your content online, and select which folders you want to sync to your computer! We made this feature specifically to help with local hard…

Hey @"groom", welcome to our forum! Thanks for chiming in about this… we appreciate it. As Rich mentioned earlier, we provide previews for your videos on our site, and as such, they will not be shown in full resolution/quality unless you download them. I can’t say what our plans are for future services, but I can say that…

Hey @"David5104", welcome to our forum :slight_smile: Try this to find the Clear Cache feature: * open the Dropbox app on your iPhone 6 * at the bottom left of your screen, select Recents * at the top left of the next screen, select the Gear icon to get to settings * here you’ll see the Clear Cache option I hope this…

Hey guys, dhfernz, bluerandy, and @"Ivydene" @"kn0b" @"Rick__k16" @"HuangMo"... welcome to our forum! Thank you all for providing your solutions! I’m not sure if these will work for everybody experiencing this issue, but it’s great that you have offered them here :slight_smile: There seems to be a commonality with drivers,…

Hi all, We would like to take a closer look at this. If you don’t mind, please write in to us here http://bit.ly/2iahyK0 so an agent can get some more information from you, and pass this issue on to our team for investigation. Thanks!

Hi emir, Which browser are you using on your Windows machine? Maybe it needs to be updated? You may want to take a look at any addons or plugins in the browser that may be interfering. Let me know when you get a chance. Thanks

Hi emir, When you type $$, you should see two sets of these symbols ($$ | $$), with your cursor in the middle. Type the code you want, and then hit the Enter key to render the code. You will need to do this each time you wish to enter LaTeX formatting into your document. If you still experience the issue, try a different…

Hey madx37, Please clarify what type of Dropbox subscriptions you are referring to (basic 2GB, Plus 1TB). Business Standard plans have 2TB, Business Advanced unlimited space. If you have basic or Plus accounts, they have different email addresses, so you can use Mark’s suggestions to earn more space, if you haven’t already…

Hey bocceman, I’m sorry to hear about this. This may be related to antivirus or other security applications that are blocking our app. Try disabling any of these to see if the issue is resolved. If it is, you’ll need to setup these applications to allow our app to get through. If the issue persists, please submit a support…

Hey Javier, Did you update Chrome yesterday? Can you tell me what version it is? You can also check to see if any plugins or addons may be interfering, by disabling them temporarily. Let me know. Thanks!

Hi kayhikski, I’m sorry to hear about this, and I’ll make a note of your situation for our developers. There is a newer stable version of our app available here http://bit.ly/2oNhyQZ if you’d like to try it out. Thanks

Hello AlanTing, 您应该确保Dropbox桌面应用程序始终运行，并将其设置为在计算机启动时启动。 您可以检查这样的设置，如https://www.dropbox.com/help/166。 另外，请确保您在计算机上更新的文件位于本地Dropbox文件夹中。 有时这些文件被错误地移动，结果是文件不会同步到Dropbox。 如果您需要进一步的帮助，请在这里https://t.co/JzCu5Ol0GV提交支持请求，因此我们的代理商可以调查和协助。 谢谢 ------ Translation by Google ------ Hello AlanTing, You should make sure that the Dropbox…

Hey ComBibUdeM, There was a recent issue with Chrome 57 not working properly with our website that you may want to try. See this thread’s solution http://bit.ly/2oksOUY. In short, there are some incompatibilities with Chrome’s new beta features and our website, and this user’s solution may be worth a try. I hope this…

Hey DOsinga, Thanks for the update. I’m sending this info over to our team. Thanks!

Hey DOsinga & akokkone, A re-indexing is a possibility, but it shouldn’t take long. Performance is effected if you have over 300,000 files, however. Can you give me some more detail on your respective cases? Have there been any operating system updates/upgrades recently? Was there anything else that may have changed just…

Hey ComBibUdeM, What operating system are you using? What version of Chrome do you have? Can you tell me what is happening when you try to add a row or column? You may check to see if there are any plugins that are interfering. Also, here’s our page on formatting a Paper doc https://www.dropbox.com/help/9173. Thanks

Hey Ajax4Hire, I’m sorry to hear about this. Can you tell me what version of Windows you are using, and if this has happened before? Please let me know so I can get this info to our developers for review. Thanks!

Hey guys, I’m sorry that our auto-update is not something you’re happy with. I am sending your feedback about this to our developers so they’re aware of concerns. Thanks

Hey there, Thanks for posting your comments about the auto-update feature of our app. We are very interested in your feedback about our product, and I’ll make sure to pass it on to our developers. Cheers

Hey Richard, Thanks for posting your question in our forum. I can’t make any suggestions on 3rd party apps, as we do not support them. However, you may be able to take advantage of offline folders. Here’s our page that shows you how to do it on you mobile https://help.dropbox.com/mobile/offline-folders. I hope this helps!…

Hey there, You may be able to solve this by resetting your camera uploads feature on your device. Go into your settings, and disable and enable camera uploads. This article will show you how to do it on any device https://www.dropbox.com/help/307 I hope this is helpful! 

Hi there, I’m sorry to hear about this slowdown. I would like to get a few more details and submit a report to our developers. Could you write to us here https://t.co/JzCu5Ol0GV so we can create a ticket through our support system? Thanks! 

Hey guys, This folder is created when you unlink/link to a different account on your computer, or if you re-install and don’t choose a different location for your Dropbox folder. Here’s an article that discusses this in more detail https://www.dropbox.com/help/25 I hope this helps! Thanks

Hi there, I’m sorry to hear about this. We’ll need to take a look at your account to get this squared away. Please write in to us here https://www.dropbox.com/support so that our support staff can investigate and assist. Thanks!

Hi there, Any sub-folder will inherit the sharing properties of the parent folder. That is, if you give users access to a folder, they will be able to access any sub-folders within it. If you add other users to the sub-folders, and they will not have access to the folders above it, but they will be able to access anything…