Comments
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Hey, @"LTDTM", thanks for reaching out. Your post is very nicely structured and detailed! I’d like to check one more thing before we proceed. What version of the Dropbox desktop app are you running? You can hover your mouse pointer over our icon in your system tray, to show our app’s version. Let me know, and we’ll go from…
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Hey, @"Kiwidude", thanks for reaching out. I’m sorry to hear about that, and I’ll do whatever I can to help you and your dad out. Now, it seems that at some point, your dad enabled the Computer Backup feature of our desktop app. That’s where the “My PC…” folder came from. After enabling this feature, it can be disabled…
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Hey, @"nightfly", welcome to our community. To be honest, I don’t know much about this new ProRAW format, or how it interacts with other editing and sharing apps. After a bit of research, I see that the file will get automatically converted to .JPG when shared, and possibly after being edited. How exactly are you uploading…
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Hey, @"alvileomatthew", welcome to our community. Sorry to hear about this. Can you tell me more about it? - How are you trying to open these files, exactly? - What types of files are you having trouble with? - What device and operating system are you using? Let me know, and we’ll go from there!
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Hey guys, I’m sorry to hear that you’re experiencing this. @"Rachel L.", like @"Rich" said, this is most likely caused by another app/process that’s accessing files in your Dropbox folder in some way. The fact that this happens consistently on the same day of the week, Friday, leads me to think that maybe there is some…
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Hey @"Nasip07", welcome to our community! Unfortunately, that isn’t possible. Once an account has been deleted because of inactivity, all data is deleted from our servers. This is done for privacy and security concerns. I wish I had better news. Take care
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Hey, @"MPPFred", welcome to our community! What exactly do you want to do? Do you need to have your computer sync to a different Dropbox account? If so, you can Unlink your computer from the Dropbox account you’re currently signed into by going to the Account tab in our app’s Preferences, and clicking “Unlink this…
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Hey there, @"Stanners1980", thanks for reaching out. Try clearing the Dropbox app’s cache, from our app’s settings, and then restart your device. You could also try deleting our app, restarting your device, and then installing again. Keep me posted!
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Hey @"SomersetJames", a support ticket is basically an email conversation that you can have with a support agent. They have access to account details and support resources that we don’t have over this public platform. What will happen is that one of our agents will email you at the address associated with your Community…
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Hi @"Udo2607". Welcome to our community! As @"Rich" mentioned above, if your account was deleted, it is most likely not recoverable. To make sure, it is best to get in touch with our support agents directly at https://www.dropbox.com/support. Cheers
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Hey there, @"SomersetJames". Sorry to hear that you’re experiencing this issue too. I’d be happy to create a support ticket for you, if you’d like. Let me know!
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Hey @"NaomiM1976", sorry to hear about that. Are the files you’re having trouble with the same as mentioned above, ._? Can you send me a full-screen screenshot of what you’re seeing there? Let me know!
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Hey, hey, hey, everyone! Name: Sanchez (aka: the amazing Sanchez) About me: I’ve been a Moderator on our Community, off and on, since December 2016. I’m from SoCal, and I love the sunshine 🌞! I’m a rocker 🎸, a photographer 📷, and a coffee lover ☕️. Oh, and I’m still the greatest bullfighter in all of Mexico 😛 My favorite…
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Hey @"dreemsnake", welcome to our community! When you run a full and thorough system scan, does this malware show up anyplace else? Did you know that you don’t have to wait for the cache to be cleaned automatically… you can manually clear the cache folder anytime :wink: What I would do is to Exit Dropbox (click on system…
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Glad to hear that, @"NJtoTX"! Yeah, it’s always a good idea to keep our app updated :wink: Cheers!
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Hey @"oshri3", welcome to our community! Like Mark mentioned, there isn’t an automatic way of doing what you’re looking to do. However, once you get your photos uploaded into your Dropbox, you can use our Selective Sync feature to prevent them from syncing to your computer. With Selective Sync you can choose which of your…
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Hey @"NJtoTX", welcome to our community! On your Android device, you can actually adjust the battery level threshold in the Camera Uploads settings, under When to upload. By default, this is set to 30%. Cheers!
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Hey @"schwa2220", welcome to our community! It seems that the file type, and the way it was encoded, may be behind this. Can you tell me: * When did this start happening? * Does this happen with all videos? * What file types does this error occur with? * How big are the videos you’re having issue with? Let me know, and…
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Hey @"su_su_su", welcome to our community! If you’re attempting to create shortcuts (.lnk files) from within Windows in your local Dropbox folder, this will not work. When you do this, the shortcut will work for you, on your computer, but not for other users whom you are sharing the file with. Dropbox will sync the…
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OK, @"Daniel N.14". If you notice this occurring again, by all means let me know, or go ahead and submit a support ticket so our team can investigate further. Cheers!
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Hey @"wearehereandnow", welcome to our forum! I’d like to put you in touch with a support agent for further troubleshooting and assistance. Let me know if your forum profile’s email address is associated with the Dropbox account you’re concerned with, and I’ll have a colleague reach out to you via email. Alternatively, you…
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Welcome to our community, @"ShinZe"! Is this still going on? If so, can you make sure that you are using the latest stable version of our desktop app (49.4.68) and that your computer’s operating system is fully updated? Let me know. Cheers!
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Hey @"Daniel N.14", welcome to our community! Yeah, toggling CU (Camera Uploads) on/off sometimes jump-starts the process, and gets things going again. I’m glad it worked for you! To ensure that our CU feature is capturing all your photos, we suggest that your equipment is always up to date: * cell phone/mobile device…
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Hey again, @"Lauri I.", I’ve asked our agent to reach back out to you about this. They’ll be in touch as soon as possible. Thanks!
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Hey @"ewest", welcome to our community! I don’t have any update for you, unfortunately. We haven’t heard back from the original poster, so I have no idea how that worked out. I suggest that you get in touch with our support team about this. I can have an agent reach out to you at the email address associated with your…
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Hey everybody, I’ve been catching up on your comments and suggestions about our plans. You all make some good points, and have some interesting ideas. I have gathered up your feedback, and sent it to our team, so they’re aware. Thanks!
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Hey again, @"Roseartist1", Just checking in with you to see how this is going. Have you checked your events page like @"Walter" suggested? If you’re still missing your photos, please let us know so we can put you in touch with a support agent for further investigation. Restoring deleted files is a time-sensitive matter, so…
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Welcome to our community, @"annkek"! I’ve removed your email address from your last post, for privacy reasons :wink:, and I have asked an agent to reach out to you via email. Have a look at that, and get back to them when you can. Cheers!
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Hey @"rdayno", welcome to our community! I understand that a solution posted here would be great, and if I had one, I would be more than happy to put it up. However, by getting each case onto a ticket, and into our support platform, our team is able to examine each case, and identify any similarities between them. This…
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Hi again, @"HollisHoHo", If you’re experiencing syncing issues, we need to put you in touch with a support agent for assistance. You can either write in here, or allow me to get a support ticket started on your behalf. Keep in mind that our support team will not troubleshoot unless you are using the latest stable build of…
