Sanchez Dropbox Community Moderator

Hey @"sim61", welcome to our forum! I’m sorry to hear that you’ve been experiencing this issue. Have you tried unlinking and relinking your Dropbox account from the Microsoft Office app? If not, give this a try: To unlink a Dropbox account from an Office Mobile app: * Open the Office Mobile app. * Tap the folder icon. *…

Hey @"josedavidch", welcome to our community! It seems that you are looking at some of your offline files. The yellow exclamation point means that a newer version of your file or folder is available (it has been updated). Tapping the refresh icon on iOS syncs these changes. Here’s more info on offline files. Have a great…

Hey again, @"Purdo79". I think I’m still missing something here. If your email contains a PDF attachment, you should be able to download/view it using your device’s PDF viewer/editor. Dropbox is not involved in this process. Are you perhaps being sent a Dropbox shared link to the PDF file? Cheers

Hey @"Purdo79", welcome to our community! I want to make sure I understand your situation: * Are you composing a new email, and trying to attach a file that is located in your Dropbox? * Do you have our mobile app installed? * Are you signed into your Dropbox account via our app? * When exactly do you see the error…

Hey everyone (@"TheAtanaGroup" & @"Roryb"), We’ll be glad to take a closer look. If you would you like for our team to investigate this further, you can either submit a ticket here, or I can get one going for you from my end. Let me know. Thanks

Hey @"arosko", welcome to our community! What exactly is the error message? If you believe that our app is causing these issues, then we need to make sure that you’re running a fully updated, stable, and supported operating system, and the latest stable version of our desktop app (48.4.58). If all the above are in check,…

Hey @"Tata84", Do you have a comment or question that I can help with? :thinking: Let me know. Cheers! 

Hey @"Perfect", welcome to our community! You’ll need to open these files with a local or online app that can edit them. If you’re trying to do this while viewing your files online, on our website, you may be seeing the preview, in which you can not edit your files. Have a great weekend :sunglasses:

Hey @"DD2002", Just wanted to check in with you, and see how this is going. Let us know. Have a great weekend :sunglasses:

Hey guys (@"TheAtanaGroup" & @"Roryb"), I’m just checking in to see how this is going. If you are still experiencing this, please write in to our support team here for further assistance. If the Dropbox account you’re concerned with is associated to the same email address as your forum profile, let me know, and I’ll be…

Thank you, @"RTorke". Indeed, that explains it! As Rich says, this is normal, expected behavior. Have a great weekend :sunglasses:

Guys ( @"RTorke" & @"_SARGE_"), please provide a fullscreen screenshot so we can see what you’re seeing. Remember to omit any personal or private information. Thanks

Hi @"RTorke". Welcome to our community! When you view your files and folders in list view on our site, you can select the files you wish to move by checking the box next to their name, on the left. Once you have made a selection, the Move button will appear on the right of the page :wink: I hope this helps. If I have…

Hey @"budvar", welcome to our community! It looks like you’re using Polaris’ mobile app there, in which case you wouldn’t see the Open With option that our app provides. If you would like to use our mobile app, you can get it here :wink: Cheers [This thread is now closed by moderators due to inactivity. If you're…

Hey @"Tundragal", welcome to our community! Can you please make sure that you’ve updated the Microsoft apps on your iPad Pro, and try again? If you continue to experience the issue, then we should put you in touch with our support team for further investigation. If that’s the case, you can submit a support ticket here, or…

Hey @"sally_p", welcome to our community! If you’re running a fully updated and stable operating system, the latest stable version of our app (47.4.74), you’re sure that there isn’t another app accessing these files, and that you don’t have any referenced files/folders in your Dropbox (shortcuts to content that actually…

Hey @"wendywdf", it would be better to post your question in a more suitable forum, as our community deals with Dropbox-related issues. You may try using an online search service to get results more relevant to your query. Cheers! 

Hey again, @"pbuckland", Let’s make sure we’re on the same page here with the terminology. When a folder is Selectively Synced, it is syncing to your computer. If you have set this folder to online-only with Smart Sync, then the folder is removed from your computer, and you just see a placeholder. If you now disable Smart…

That’s right, @"mike160304", paper can not do that. As for the progress on @"Cardinal2B"’s ticket, I’ll keep an eye out, and maybe he’ll share the results here too, when he gets them :wink:

Hey @"pbuckland", In short, when you disable Smart Sync, the Selective Sync settings will apply. When Smart Sync is enabled on an account, the default settings apply for new content only, so your existing files/folders are not affected unless the Smart Sync settings are manually changed. Since your users are finding it…

Hey @"Michelle A.8", I understood that you were having an issue importing photos and videos from your iPhone to your Mac. If this isn’t the case, we’ll take a different route. In any event, if your process involves connecting your iDevices to your Mac, it’s a good idea to be on stable versions of their operating systems.…

I’ll have an agent get back to you as soon as possible, @"Cardinal2B". Cheers! 

Hey @"Lauri I.", Thanks for getting back to me. I’d like to put you in touch with our support team for further troubleshooting. I can have an agent reach out to you at the email address associated with your forum profile, or you can write in here https://www.dropbox.com/support too. Cheers! 

Hey @"Elekter52", Have you worked this out? If not, please send us a screenshot of the error message, and also let us know what device, operating system, and version of our app you're using. Thanks! 

Hey again, @"mlcampbell", Have you worked this out? Combining multiple files of the same type would require you to be able to edit these files. For example, if you have a few Word files, from which you would like to combine their contents into one, you would open them in Microsoft Word, and copy their content over to one…

Hey again, @"pbuckland", I’ve reached out to our specialist for clarification on your question, and hope to get you an answer asap. Cheers! 

Great, @"Cardinal2B"! Let me know how it goes :slight_smile:

Hey @"mike160304", If you have a ticket number, let me know, and I’ll be happy to check in on it. And you’re right about not being able to edit text files on our website. Now, about Paper… It’s a collaborative document editing service that we provide for free, with your Dropbox account. There are many cool features in…

Hey @"pbuckland", You’re right about new content defaulting to local, even if it’s created in, or added to, a Smart Synced folder. You’re also right about having to turn on Selective Sync, and changing the Smart Sync setting to local, if you want to sync a previously non-Selectively Synced folder. Your team admin can set…

Hey @"Cardinal2B", Sorry for the delay in getting back to you. There’s another way to check on, and reply to, your tickets. You can go here https://dropbox.zendesk.com, and create an account with same email address associated with your Dropbox account. Give this a try, and let me know. Cheers