Rich Super User II

98765 wrote:I tried to chat with a human at least 10 times ... I don't know if it's changed but I seem to remember that the trial accounts didn't include live chat. That could be why it just sits there. Also, you usually can't just email Support. You need to open a ticket through the Support page. Dropbox Support only…

Verminaard wrote:I don't want to download 125GB of data every time I reinstall Windows. Isn't there an easy/logical way to do it? Uninstall Dropbox if it's installed. Rename your existing Dropbox folder to Dropbox_OLD or similar. Reinstall Dropbox and specify the location you want to use for your Dropbox folder. Finish the…

khohx wrote:... when i right click on the folder it show this size (20.4GO, first capture) which is the correct size of what i need ... The screenshot from Windows would be the one I would trust above all others.Iit shows that while the size of the Dropbox is 20.4 GB, the actual size of the folder on your disk is only 16…

haroldrobinson21 wrote:I have personal and work accounts for ... Dropbox ... and want to see them as folders in Finder without running separate desktop apps ... Is one of the accounts a Dropbox Business account? If so, you can link a personal account and a Business account and have both appear in Finder.…

kat83 wrote:I can't find where my devices are set up ... You can review the list of devices linked to your account, and disconnect any that are no longer needed, from your Security page.

Cheryl1f wrote:... it use to pop up with folders instead of activity by default. You may be thinking of an older version of the app that no longer exists. For a short time the Dropbox app also showed your folders and files directly within the app, basically having its own file manager, instead of redirecting you to your…

acc9901 wrote:I don't wnat to have to decide all that and send her links for each. How can this be done? In order to accept a shared folder she needs to have enough space available in her account to hold the entire folder. If she doesn't have enough space, she needs to upgrade her account. The other option is as Hannah…

dstillermann wrote:I have ~3TB and >500,000 files in my Dropbox ... Be mindful of the soft limit on the number of files as well. Greater than 300,000 files and the client performance may suffer.

ralf02 wrote:I can't see the original in the version history. It looks like the original is now lost, because it was "older than 30 days". Unfortunately, that's how it works. If you have a file that hasn't changed in over 30 days (or whatever the recovery limit is on your account) and you modify it today, you can't recover…

bremhillbob wrote:People using this link report to me that they can view the files but not download them but rather get this image: Have you tested the link yourself in an Incognito/private browser session (i.e. one where you're NOT signed in to Dropbox)? It seems to be working. Do you know what platform the people are…

njmarx wrote:I have a new laptop but don't know how to get to the dropbox to see the files on the new laptop. Just install the Dropbox application from this link, sign in to your account using the same email address you used for Dropbox on the old laptop, and Dropbox will sync your files to the new laptop. Also, refer to…

Kukla wrote:I CANNOT SELECT MULTIPLE FILES. It is seriously slowing down my work. If you're working in the Dropbox folder on your Windows computer, then this is a function of Windows, not Dropbox. If you click a file, then CTRL-click a second file, bot files will be selected. You can also click a file and then SHIFT-click…

wissor3 wrote:there you go. I'm using 187 GB Then the message isn't coming from Dropbox, but from Windows. You likely don't have enough space on the drive where your Dropbox folder is located. Remember, the Dropbox folder isn't a cloud-only folder that only exists online. It's a folder on your computer like any other and…

freddygalloway911 wrote:can your please give me the exact link to the dropbox support please?! Megan provided the link and instructions in her previous reply.

freddygalloway911 wrote:... i have lots of inportant file and stuff on there i really don't want to loose, i need access to those files and stuff ... Your only option is to contact Support, but as Mark said, it may not be possible to recover the account. Dropbox uses the email address for account verification. If you can't…

ericlambiase wrote:I tried using the form that is supposed aid in looking up a the transaction dropbox.com/payments/find_receipt and it keeps returning an error on the credit card number ... Contract Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll…

wissor3 wrote:I have a similar issue. I have 2 TB of storage and got to 300 mb of uploaded files and now I can't upload any further. Take a screenshot of your usage as seen on your Plan page, and reply here with it. It should look like this:

unpicked_seams wrote:Embroidery machines use fairly unique file types and DropBox does not support the following file types ... Support, how? You can upload any of those file types to Dropbox and store them in your account. How, exactly, do you want Dropbox to support them?

kvora wrote:I have selective sync and everything is online. I want to create a local copy. Did you use Selective Sync, which removes the folder from your local drive entirely (can't even see it in your local Dropbox folder), or did you mark the files as Online-only, so they don't take up any space on your drive but still…

ioio wrote:I have scoured all the notification and account settings and found nothing. Please how can I stop it? There is no option to disable the upgrade messages.

ThriceFive wrote:... it looks like Dropbox didn't remove all of the old drive files though I removed this machine and asked it to delete. That only works if Dropbox is able to run. If you had a failing drive and Dropbox wasn't able to work correctly, then it wouldn't be able to remove the files. Either it wouldn't receive…

Cloudsoverkorra wrote:Additionally, the 2-factor authentication method is currently enabled. The two-step verification and one-time security codes are two separate, but similar, features. Two-step verification is a feature you can enable to use your phone or the Dropbox app on another device as a second authentication…

5k18a wrote:... will I lose the promotional space I already have on my free account and be left with only 50 GB, or will the 50 GB be added on top of my existing 22.38 GB? You typically keep your bonus space in addition to what's included in your new plan. You currently have 22.38 GB total? If so, subtract 3 GB for the…

fulldb0924p wrote:Is this for all accounts or only recent ones? All accounts, but it likely takes being over quota for a while before they start to warn you. When they plan to delete files, you'll get several email warnings before it happens. fulldb0924p wrote:It says "may be" so i guess it's just a may. If your account…

n00ne224 wrote:If i deleted the file in dropbox, the files in the remote pc will also be deleted right? If the computer is turned on and still logged in as you, yes. Basically, Dropbox needs to be running in order for it to sync changes to your files. If they've logged you out of the computer, then Dropbox won't be running…

jakob6 wrote:Today, I just opened my account on my phone and found that there are 2 devices: The first is my iPhone. The second is iPhone, but it says almost no activity under it. If you uninstalled and reinstalled the Dropbox app, it could (and often does) register as a new device. Although Dropbox labels it as devices,…

Oliver Gramberg wrote:At the top there is a search box that has shadow text, "Search in 101001000". That's a function of the community software and likely can't be changed.

electroDrive333 wrote:I posted the screenshot? Is this considered working or not working? Not working. It's worth noting that I'm on the beta channel, v238.3.5842, and the version you're on is in the stable channel, 236.4.5918 from about 3 weeks ago. You can see the layout of the window is different. Perhaps upgrade to the…

dgodesky wrote:I would like to have the renewal charge post earlier in the month ... How can I make this happen ... The only way you can change your billing date is to cancel your subscription, allow the account to downgrade back to Basic, and then resubscribe on the new date. The problem in doing so is that you can only…

openart wrote:I second this. Then click the Vote button at the top of the page. That's what counts to bring more visibility to these requests.