Comments
-
5k18a wrote:... will I lose the promotional space I already have on my free account and be left with only 50 GB, or will the 50 GB be added on top of my existing 22.38 GB? You typically keep your bonus space in addition to what's included in your new plan. You currently have 22.38 GB total? If so, subtract 3 GB for the…
-
fulldb0924p wrote:Is this for all accounts or only recent ones? All accounts, but it likely takes being over quota for a while before they start to warn you. When they plan to delete files, you'll get several email warnings before it happens. fulldb0924p wrote:It says "may be" so i guess it's just a may. If your account…
-
n00ne224 wrote:If i deleted the file in dropbox, the files in the remote pc will also be deleted right? If the computer is turned on and still logged in as you, yes. Basically, Dropbox needs to be running in order for it to sync changes to your files. If they've logged you out of the computer, then Dropbox won't be running…
-
jakob6 wrote:Today, I just opened my account on my phone and found that there are 2 devices: The first is my iPhone. The second is iPhone, but it says almost no activity under it. If you uninstalled and reinstalled the Dropbox app, it could (and often does) register as a new device. Although Dropbox labels it as devices,…
-
electroDrive333 wrote:I posted the screenshot? Is this considered working or not working? Not working. It's worth noting that I'm on the beta channel, v238.3.5842, and the version you're on is in the stable channel, 236.4.5918 from about 3 weeks ago. You can see the layout of the window is different. Perhaps upgrade to the…
-
dgodesky wrote:I would like to have the renewal charge post earlier in the month ... How can I make this happen ... The only way you can change your billing date is to cancel your subscription, allow the account to downgrade back to Basic, and then resubscribe on the new date. The problem in doing so is that you can only…
-
openart wrote:I second this. Then click the Vote button at the top of the page. That's what counts to bring more visibility to these requests.
-
betsiegricar wrote:I went online to delete old files but Dropbox is holding them hostage until I pay to even look at them to delete them. You don't have to pay to be able to access your files. Are you sure there wasn't an option to close the message and continue to your files? Can you provide a screenshot showing the full…
-
zak982 wrote:Recently, however, they began deleting inactive accounts’ files—even paid ones—after a certain period of inactivity, with a policy that apparently changed after I signed up. The policy hasn't changed. Dropbox doesn't delete files from inactive paid accounts. Have you looked at your Events page for information…
-
joewrite wrote:I have a storage capacity of 8.5 gb. I am currently using 2.5 gb. But I am repeatedly getting error messages saying I've exceeded my allowance ... Look at your Plan page. Take a screenshot of your usage and post it here. It should look like this; Also, have you checked your Backups page? You might have a…
-
jmur wrote:I definitely didn't do this. Dropbox seems to be working fine on all my devices. Is this a phishing attempt? In the email you received, HOVER your cursor over the link, DO NOT CLICK IT, and see what the URL is that it points to. Post the full domain here. You can leave off all the extra bits after the domain.
-
BDP2025 wrote:... after I enter my password. it just spins the status square. ... The Setlist app has not been updated in years. The Dropbox API has changed over the years and apps would need to be updated to continue working with those changes. If SetList hasn't been updated in years, that could be the problem. You'll…
-
Ondy27 wrote:Dropbox only provides short-lived access tokens and does not offer a permanent token or a refresh token that renews automatically. Apps can still get long-term access by requesting "offline" access, in which case the app receives a "refresh token" that can be used to retrieve new short-lived access tokens as…
-
BelieversBlues wrote:PLEASE make it easier for one to make a personal statement, instead of having to choose a preselected one!!! What do you mean by a personal statement? What product and function are you referring to?
-
CraigBellis wrote:The folder is in my dropbox in the root directory, but it is no use to me there, I need it in another place in the directory structure. You should be able to move or rename the shared folder as needed, without affecting any other member of the folder. Refer to this help article for information.
-
tholmes33 wrote:... when my team needs to access the footage to start editing, they'd have to mark the folder "make available offline" (which would fill up local drive) ... They don't have to mark the entire folder as Available Offline. They could do that for individual files so the entire folder doesn't download. They…
-
GregP1 wrote:On the ASUS: The shortcut is at: "C:\Users\User\Dropbox\ ... On the Acer: The shortcut is at the same location Out of curiosity, is your user folder on the ASUS really called "User" or are you replacing the actual folder name with User to hide it in this post? If it's not really User, is the folder name…
-
tholmes33 wrote:However, I have over 2TBs of footage I need to upload on my team's dropbox account. How do I upload that without it taking up space on my main HD ... In short, you can't, at least not all at once. If your intent is to copy all 2TB into the Dropbox folder so it can sync to your team, then you need 2TB of…
-
mummadrai wrote:Dropbox Support has told me there is no way to access my data now, and that's unacceptable. Unfortunately, that's very likely to be accurate. You've enabled a system that prevents access to your account without a second verification, and now you're trying to access your account without that second…
-
mgry wrote:Where can I find this parent shared folder in this case? I am sure this "Worms" folder is only one folder I shared/was shared . From your screenshot it appears that Worms is the parent shared folder. Are you sure that this folder is actually taking up space in your account? The message in your screenshot is…
-
MelvisWeb wrote:I've rebooted, quit Dropbox and ended the process, paused my backup program, paused OneDrive, signed out of Adobe and ended all Creative Cloud processes ... Use something like OpenedFilesView to identify all open files and what process has them open.
-
MelvisWeb wrote:Or is there another process/service that doesn't begin with "Dropbox..." that I should end or stop? That's usually referring to a third-party program, not Dropbox. It's saying that some other program has a lock on the folder or a file within it. There's likely another program on your computer that's using a…
-
mihaiculescu wrote:I have 10% of the total storage space occupied but it shows that I have 53% of the total storage occupied. How can I correct that ? The usage numbers are rarely, if ever, incorrect. Have you checked your Backups page? Also, please provide a screenshot of your usage, as shown on your Plan page. It should…
-
Timeless_777 wrote:May you help me check if the 3rd Nov Payment will be refunded or not? You need to contact Support directly. To do so, visit the following page: * https://www.dropbox.com/get_help/billing
-
MelvisWeb wrote:Will it redownload all my files to a new folder? Yes. MelvisWeb wrote:Will the old folder still be there? Yes. MelvisWeb wrote:Will it actually try to merge the files? No. MelvisWeb wrote:And I assume that if I click "Choose another location" and I just create a new folder for it, Dropbox will download my…
-
ErikaEmma wrote:On Windows, if a file is changed on another device, I want to keep a backup locally before it is replaced. Windows has it's own system called File History. I know it works on libraries and OneDrive. Not sure if you can configure it to work for Dropbox.
-
hannaheagle wrote:I tried then to respond to your message but the message kept coming back undelivered: You can't reply to the forum emails. They're just notifications. You have to come back to the forums and reply in your original thread. I've moved your most recent reply into your original thread. Use the links in the…
-
ZachF wrote:If I go into my connected apps after this, drop box does actually appear as a connected app, but when I go back into war organ, it hasn't synced my files across so it's failing to authenticate properly. This sounds like Dropbox is acting as it's supposed to, and authenticating the request, but War Organ is…
-
Detroiter wrote:A question - what do you mean by medication date? I think that might have been an autofill/autocorrect of Modification.
-
logicnet wrote:It would be great with the possibility to hide certain folders from the Photos tab so that e.g. all of the unedited raw files doesn't show up ... You used to be able to do this, through the Carousel app, but they eliminated the app and the ability to hide folders from the Photos tab nearly 10 years ago. The…
