Comments
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@"Ronb988" wrote: I have clicked on the link, it opens a page which shows all my shared links, what do I click on to edit the setting ... The option to change the default for shared links is actually on this page. Make sure Who has access is set to Anyone with link, and What people can do is set to Can view. Also why is…
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@"randommike" wrote:I'm only seeing that I can only share each folder one-by-one rather than selecting like 30 folders at once and sharing them with a user. You would have to share them separately. The other option is to create a new folder in your Dropbox, move all of the other folders into it, and then share that folder.
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@"Sus_n" wrote:Do I still have access to the externally shared folders afterwards or does the external partner who shares files and folders with me have to give a new share to my new email again? You'll still have access to all of the shared folders you're currently a member of. Any new folder invitations would need to be…
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@"Ronb988" wrote: Hi, I recently shared a Dropbox link with a client. I noticed the next day the folder had become a shared folder with the client as member who can edit. That's simply not possible. A shared link can not change or be changed to a shared folder. They are two separate forms of sharing.
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@"kellynguyen" wrote:I'm trying to cancel Dropbox charges that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it. * You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these…
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@"TB26" wrote:When I try to log into my account, Dropbox sends a verification code to my email, the problem is the email associated with the account is no longer active and is inaccessible to retrieve the verification code. * https://help.dropbox.com/account-access/lost-email-access
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@"cathry" wrote:I am being charged monthly for Dropbox and I never authorized it. This is ID theft, how do I get in touch with Dropbox to stop and reverse these charges. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and…
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@"Regc" wrote:I reinstalled the app and was careful not to check backups; however, there is no icon installed in my system tray. Click the up arrow ^ just to the left of the date/time. That shows you the hidden system tray icons.
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@"Regc" wrote:If I did that by mistake, is there anyway to undo it short of reinstalling? I find no way to change preferences on my PC once it is installed. The easiest method is to have the application installed. From what you originally stated, it sounds like you were clicking the wrong icon to access Preferences. You…
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@"vincy peng" wrote:... when I click the link to download the documents and when I click "download all", it requiers me to sign in. The link you're clicking is taking you to what appears to be a fake Dropbox site. It's possibly a phishing attempt to capture your credentials. If you entered your email address and password…
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@"Regc" wrote:Can you fix it where it doesn’t do PC backups? It doesn’t do it on my iPad. Dropbox only does backups if you enable it. It's not able to back up your files on its own. Either you enabled it in Preferences, or during installation you just clicked through the prompts and allowed it to back up your files.
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@"B ob8er" wrote:If it was (probably) me trying to log-in, why can´t they identify me ? How would they know it's you? If you have to sign in, Dropbox already doesn't recognize you or the device. When you're signing in on the website, if you don't select the Remember Me option, Dropbox will always send an email that someone…
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@"tambourineman" wrote:Nope, """" delete everywhere""" does not do that. At most it deletes it on the device where the file or folder ios deleted and then other devices repopulate Dropbox with the deleted tiems. Very annoying as well as simply just wrong. No, that's not correct. Dropbox is a sync service. If you delete a…
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@"Martin Haemmerli" wrote:I have a new PC and would like the same Selective Sync settings on the new one as on the old one. There's no way to move the Selective Sync preferences. Each device needs to be set manually.
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@"Afurman77" wrote: I haven’t logged in from Mobile in a while and being asked to enter a verification code as part of MFA but I cannot retrieve the code to log in (since I no longer work at the company) * https://help.dropbox.com/account-access/lost-email-access
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@"goingcrazyoversomeidiot99" wrote: Someone has used my card to pay for a Dropbox. I don’t have an account. So I can’t get help. I can’t call. I can’t email. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an…
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@"Rebecca16" wrote:The Dropbox created folder labeled "Public" - what is its purpose and what happens if we delete it? The Public folder was a method of sharing that was discontinued in 2017. If you still have a Public folder now, it acts no different from any other folder that you've created. It's just a regular folder. *…
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@"fernandaverruck" wrote:Thank you for the explanation, but I mean account. You should be able to access the same account from multiple devices, regardless of the location. If you're on a Basic (free) account you can link up to three devices to your account. Paid accounts can link as many devices as they wish. To link a…
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@"makugx" wrote:I was trying for folders to update and I accidentally selected all these folders to be hidden on my PC from the dropbox SYNC settings. Are you referring to Selective Sync? If so, you didn't hide the folders; you removed them from your local drive. Don't worry though, as the folders will still be in your…
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@"sootythedog" wrote:My Information has stopped loading up from my PC to my ipad since May. How do I reinstate this? You need to provide more information about the problem before anyone will know how to assist you. What version iOS/iPadOS are you running on the iPad? What version is the Dropbox app that's installed on both…
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@"amandachin" wrote:We found the issue - Please let me know if you still don't get access in a few hours time! Thanks, @"amandachin". I have access now.
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@"CHRIS108" wrote: I cannot cancel my basic subscription The Basic plan is free and has no subscription, which is why there's nothing to cancel. If you're on the Basic plan and you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account you're…
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@"Ewelina Kol2" wrote:Except that they have the application on their computers and they can't see these folders from the computer, because when they enter dropbox via the website, they see everything I shared. Make sure the folders aren't using any characters in their name that would be incompatible, which would cause them…
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@"JWMS" wrote:I found the email address on Accounts, but not on Apps Walter is referring to the Dropbox app, not the Apps tab on the website. * https://help.dropbox.com/account-settings/change-preferences#account
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@"ac1982" wrote:I click on the "Google" login button and I am shown the "Sign in with Google" window. Then I select my account, and nothing happens. When you created the account, did you use the Sign in with Google option or did you sign in with an email address and password? If you didn't create the account using the Sign…
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@"jillspen" wrote:After researching, it seems that deleting or permanently deleting or even emptying your recycle bin don't free up space on Dropbox!!! That is not true. Deleting files will free up space in your account, though it might take a little bit before your space usage is updated. You don't need to permanently…
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@"eeblake" wrote:How do I restore dropbox unsynced files deleted by mistake If the files didn't sync to Dropbox, then there's no way for Dropbox to restore them as they never received the files. You'll need to use your own backups.
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@"Mums Who Wine" wrote:I am being charged a monthly fee from DropBox of $18.69. I have checked my account and I have a free account. If you have a free account and you're being charged, then you're being charged for a different account. Use the credit card charge lookup tool to identify the account you're being charged…
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@"mgkuzyk" wrote:If changing to online-only AFTER a drive is full, will dropbox move files from local drive to online so that free space increases? You need at least some free space so Dropbox can work. If you fill the drive completely, syncing stops.
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@"ShanghaiSuz" wrote:I was in Dropbox (web-based, not app) yesterday and accidentally hit some combination of keys that made my font size get much smaller, almost too small to read. The other web pages I had open were all fine. You likely changed the zoom level in your browser. Hold the CTRL key and scroll your mouse wheel.
