Rich Super User II

@"Peter Hislop" wrote:Does using Google Login create whole new account? Yes! It's a pretty bad system that it just creates a new account without first checking. Many people have posted that the same has happened to them. It looks like whole new Drop Box account has been created, and I don't know how to get back to my old…

@"fernandaverruck" wrote:Open the same files in 2 devices and locations at the same time When I have an account opened in one device, I can't access the same account on another device in a different location. Account, or file? If you mean a file, if it's an Office file you can use the Dropbox Badge to be notified when…

@"Danipants" wrote: I was working in an Excel file and made a couple changes, when I hit save it froze, then the program closed. When I opened it back up, the file was completely gone from my dropbox, but I did NOT delete it. Excel deleted the file during the save process. When working on an Excel file, Excel creates a…

@"k3u_alex" wrote:Yes! The ticket number is Ticket #22585628 and I spoke to them on the 25th of August Ok, so it's only been three business days then (Mon, Tues, Wed). I'd give it until the end of the week and then follow up again.

@"Ssurgul" wrote:Do we know if there's any plan to incorporate that feature eventually? Or was the 30/180 day back just 'decided' upon and that's that? Dropbox typically doesn't post roadmaps for things like that, though I would guess they have no plans for such a feature. It just doesn't seem like lowering the time frame…

@"Ssurgul" wrote:Is anyone aware of any way to modify the rewind time window on a single folder and all child folders under it? If I create a .. 'scratch' folder for easy sharing and know it won't matter how long rewind is available, I'd rather have it stop keeping things after 1 or 2 days, not months. That's not possible.…

@"k3u_alex" wrote: I was told by a member of the support team that i would get a refund for an annual subscription i was charged but canceled last year and my bank said they dont see any incoming deposits When did you speak to Support? It usually takes 4-5 business days for a refund to appear at your bank. Do you have the…

@"Shavonne0124" wrote:I deleted my account but money is still being withdrawn from my account. Please help me get rid of this subscription and get a refund. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an…

@"cjfisher" wrote:Some of the files are now marked with the green tick, while others have the blue circle. If I move the folder back from Dropbox to my desktop, will I recover all the original files, or only those that had been synced? The Dropbox folder is just another folder like any other on your computer. The files…

@"Rahulashez" wrote: Is there any way which we can transfer the datas, contents and files stored in my Onedrive account to my new dropbox account. Dropbox doesn't have a transfer utility but there are plenty of third-party services, such as Multcloud, that you can use to do the transfer for you. Otherwise you would need to…

@"Araye77" wrote: It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB. Are you sure you're signing in to the correct account? Use the credit card charge lookup tool to identify the account you're being charged for and make sure that's the…

@"jemalarkey" wrote:All backups have been deleted, but when I go to my Manage Account page it is still showing that there is 472.2GB being used in Backups ... You're certain there are no backups showing on the Backup page?

@"bazdrop" wrote:Yes the problem seems to be that Dropbox.com is not up to date with the Desktop. Make sure the Dropbox application is running on your desktop. If it is, check its status by hovering your icon cursor over the Dropbox icon in your system tray (Windows) or menu bar (Mac).

@"peter ashworth" wrote:but i still have absolutely no idea what BACKUP is, not what it is meant to do, or why it is storing fake data Backup is not storing fake data. At one, obviously on or around 2/7/23, you enabled the Backup feature to either back up your key folders (Desktop, Documents, etc.) or you backed up an…

@"MaryD1" wrote:Hadn't logged in for a while, today it requires a six digit verification code sent to email address, but email was a college email and, as luck would have it, was discontinued 11 days ago, so I have no way to access the code. * https://help.dropbox.com/account-access/lost-email-access

@"Stephen S.32" wrote:I have never had sync issues until a few months ago. ... Does anyone have a solution to this "issue"? You need to be more specific about the issue you're having as you haven't really described the problem. Are you seeing errors while syncing? If so, what are they? What version of Dropbox are you…

@"PDrummy" wrote: DropBox has tried to charge me £516, a few days apart. I have two accounts - one a Plus, paid for in January (annual) and one now free (previously plus). Any idea why they may try to charge this? That sounds like the yearly charge for a Business Standard account with three users. Did you start a Business…

@"fernandaverruck" wrote:... want to delete some folders inside my personal folder, but the option doesn't show. Are you doing this on the Dropbox website, in a mobile app or in the Dropbox folder on your computer? Can you provide a screenshot?

@"larea" wrote:I reorganized some files into different folders a month or so ago on the Mac. I just noticed that these are not synced to the Windows computer ... Check the folder and file names for any characters that would be incompatible on a Windows system. Any folder or file using such a character won't be able to syn…

@"peter ashworth" wrote:imagine my surprise when i see that i keep getting alerts saying i am near the limit Do you have the backup feature enabled? Check your Backup page. Also, take a look at your Account page and it will show you a breakdown of your actual usage. Where does it say the space is being used; regular files,…

@"bazdrop" wrote:it has installed the basic Dropbox, with no visible files, and I do not know how to link it back to the Desktop version. You likely signed in using a different email address than what you used on the desktop. Sign out of the Dropbox app on your phone and sign back in, being sure to sign in with the same…

@nikolagpetrovv wrote: Does that mean that this account has been deleted due to inactivity and when I signed in it reactivated the account ? Most likely, yes. If you hadn't signed in to the account within the last 12 months, it would have been deleted due to inactivity. When you try to sign in to an account that was…

@"Paul K.52" wrote:I have the syncing pauzed since yesterday. You need to resume syncing before it will start to remove the folders you've unchecked in Selective Sync.

@"FRACTALS" wrote:Yes - Drop Box - The App - is Installed and Running What is its status when you hover your cursor over the Dropbox icon in the menu bar?

@"Backmann" wrote: ... it’s really annoying when you have to clean up bought your photos and then also have to do the same in your camera upload folder. Do you have any update on this matter ? Nothing has changed in the way Camera Uploads functions. Personally, I don't see it changing. It's not meant as a sync process.…

@"Livesoup" wrote:I want to download all files from DB to my computer hard drive all at once? The easiest method would be to install the Dropbox application on your computer (without activating the Backup feature), allow it to sync all of your files down to the computer, and then uninstall Dropbox if it's no longer needed.

@"gahae_han" wrote:I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated. If the account was idle for more than a year it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, it's not possible to recover the account of the files it…

@"luriet" wrote:I want to share a folder that contains photos and I'd like the person I'm sending it to to have editing access... If they make changes to any of the photos, are the changes only in their personal folder on their PC, or do their edits also appear in my folder ... If you invite someone to a shared folder with…

@"Katherinemillle" wrote: I have a Basic plan. I’ve uploaded nothing ... and only use it ... to download from a shared folder ... My account is telling me I’m over capacity If you're a member of a shared folder, the content of that folder takes space in your account. *…

anonymous wrote: so even after uninstalling the desktop app, backup was still storing everything in the Dropbox folder? If you didn't disable the backup feature prior to uninstalling, then yes, your Desktop, Documents, etc., folders would still be located in the Dropbox folder. If you then delete the Dropbox folder, you're…