Comments
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@"Stevo481" wrote:Deleted a file from my Vault by accident - how do I restore? You can restore the file from your Deleted files page.
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@"Deon can Wyk" wrote:how do i autosave a word document to dropbox and not onedrive In Word, go to File, Options, Save and check the box for Save to Computer by default. Then set the Default local file location to the folder where you wish to saved files by default.
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@"Frank P E." wrote:is there a way to "tell" dropbox to pause sync'ing on the folder in question while the app runs? No. If there is CLI access to dropbox.exe that would be a bonus here There isn't. The only option you have is to pause syncing manually. You could tell it to ignore the folder, but then your app wouldn't…
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@"Ivanna499" wrote:2 emails so far stating I am out of space, yet, I've only used 1.07 MG of my 2GB storage. Have you checked your actual usage on your Plan page? Do you have anything listed on your Backups page?
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@"Marco Gervasoni" wrote:Ho ricreato l’account con la mail, è possibile riavere il mio spazio da 6gb? Sfortunatamente, non sarebbe possibile. Una volta che un account è stato eliminato, non è possibile recuperare l'account, i dati o qualsiasi bonus che aveva una volta. Unfortunately, that wouldn't be possible. Once an…
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@"bsizzle" wrote:I'm trying to find out what account it is connected to ... You can use the credit card charge lookup tool to identify the account. BIG chance is that it is connected to an inactive email address that i can no longer access and have been being charged for 4 years If you're unable to identify and/or sign…
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@"Brycemca21" wrote: How can I access my photos in an old account that you guys deactivated years ago. If the account was deleted, it wouldn't be possible. According to the Terms, accounts that remain idle for more than a year ( 12 consecutive months without using the service) are deleted due to inactivity. Unfortunately,…
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@"spokes2" wrote:This must override the other syncing checkbox interface. You're confusing two different features that are similar, but unrelated.
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@"spokes2" wrote:I used to have some folders un-synced but checked all today (larger ssd) now all files show up in local drive. That's Selective Sync, used to completely remove a folder from your local drive, and not the Online-only feature. In fact, if you had any folders unchecked on that window and then checked them,…
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@"nr5166" wrote:Now all of a sudden I have to enter a 2 step verification code. The email address is no long in existence so I can't receive the code. You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email…
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@"spokes2" wrote:DropBox folder in file explorer ( Size: 462GB Size on disk: 125 GB ), does this imply some slight compression? (I have no files "online only") With that big of a size difference, I'd suspect that you have some files or folders marked as online-only. It's common to see some size difference between the two…
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@"jlachine" wrote:Does anyone know where it is possible to purchase the Dropbox Plus License key? In the past you could get keys through Amazon, Dell, and perhaps other retailers. Not sure if they're still offered that way. The product on Amazon has been unavailable for some time now.
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@"chalizay" wrote:In the app preferences there is no Smart Sync option. There is no option in Preferences called Smart Sync. What is it that you're looking for, specifically? There is an option on the Sync tab called How do you want to store new files? which allows you to specify that newly added files are synced to your…
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@"BlueSeaSandGirl" wrote:I'm being charged $13.20 every month for dropbox. ... I just can't figure out where its coming from. Use the credit card charge lookup tool to identify the account you're being charged for.
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@"Bewildered_Bobby" wrote:A new folder "Camera Uploads" has recently appeared in my online acct but I don't know EXACTLY what I did wrong to create it. ... this existing fldr must be removed Don't delete the Camera Uploads folder. It's a system folder and should be left alone. You can, however, delete everything in it if…
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@"JWoodrow" wrote:In either a shared link or shared folder, they see all the files separately from the zipped file. They would need to download all the individual files rather than one zip file. I'm going to assume that the Zip file you created is named Workplace Violence Prevention Training.zip. Is that correct? Your…
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@"DrGanz" wrote:So I logged in to try and find out what is being synced, and what that information is, but there's nothing in my account. No files, no videos, nothing. It just says it's syncing. Have you checked your Backups page? Is there anyway online in my account to tell which device is being synced to that dropbox…
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@"rpratten" wrote:So, I need to wait until the renewal date of the Essentials Plan before I can upgrade from Basic to Family? Yes. You're not cancelling your Essentials benefits. You're cancelling the automatic renewal that would take place at the end of your current billing cycle. When you cancel you'll retain all account…
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@"Victoria210" wrote:Why can't someone just cancel my account? Because the people here on the forum don't have access to your account details. It's a community forum, not Support. But, we'll get to that in a minute. For now we're just trying to help you figure out what steps you need to take. @"Victoria210" wrote:It says…
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@"Victoria210" wrote:It has: Personal Drop Box Space. Underneath that is Account Settings and underneath that is License Keys. That's it. What plan does it say you're on when you visit this page? Please take a screenshot if you can, being sure to mask any private information like your email.
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@"issa2" wrote:How to be eligible is not mentioned even on the page. A lot of similar promotions or trials are often specific to a region, so if the plan isn't available to you on the linked page, there's usually no way to become eligible. It either applies to you or it doesn't.
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@"tpatel0" wrote:I have paid account with 2 TB space but the shared folder (via link to edit) person despite being made owner of the folder states the capacity for the folder is 2 GB ... You have 2TB of space available in your account. The other user does not. Since the shared folder exists in their account, it takes up…
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@"smckeon" wrote:I just emptied the trash If you didn't delete the items from your Deleted Files page on Dropbox, then you should be able to recover them if they were deleted within your recovery window (30 or 180 days, depending on the plan you're on). * https://help.dropbox.com/delete-restore/recover-deleted-files-folders
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@"randy123" wrote:I get none of those options. Make available offline and Make online-only are not options in my sync settings either, but are on my other computer. What version of Dropbox are you running? Have you tried a reinstall yet? Can you provide a screenshot of the options that you do get?
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@"randy123" wrote:smart sync doesn't show up in my settings or on my dropdown menus on my new computer. It hasn't been called Smart Sync for a while now. When you right-click on a file or folder in your Dropbox folder, look for Make available offline and Make online-only.
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@"smckeon1" wrote:I emptied the trash, Is there any way to get these files restored You emptied the trash on your computer, or did you remove the items from your Deleted Files in Dropbox? If you removed them from Deleted File, then you've permanently deleted them and they cannot be restored.
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@"ensaine" wrote:It has two. The screenshot I removed, which showed the transaction details and your email address, had three 0 in the email address. I would try to sign in to Dropbox with that email address. You likely have a second account.
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@"ensaine" wrote:There identical. Without spelling out the entire thing, does your email address have two or three 0 at the end of it? (And I've deleted one of your screenshots because the full email address is visible in it)
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@"KarateKid" wrote:Is this the same for the Free account? Yes, provided that the account remains active and you're not over your storage quota. If the account goes idle for more than a year, the entire account is deleted, and if you're over quota for an extended period, Dropbox may start deleting files to bring you back…
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@"rmasoor" wrote:I have a shared link which I want to deleted. ... I am unable to find the owner of the shared link, nor can I delete the link. If you're the owner of the link it will appear on your Links page, where you can delete the link, modify its settings, or have it take you to the file's location in your account.…
