Rich — Dropbox Community

Nan1980 wrote:How long is Dropbox Basic for free？ There's currently no limit to how long the account remains free. As long as the account remains active (sign in at least once every 12 months) it's free to use.

in How long can a Dropbox Basic account stay free？ Comment by Rich March 1

MC1111 wrote:I'm looking for a view access option only. But it seems Dropbox doesn't have that option. Dropbox does have that option. You can read about it in this help article. If you create a view-only shared link and disable downloads on it, no one will be able to download the original file, even if they have a Dropbox…

in Why do people have the permissions to download my shared files when I removed them? Comment by Rich February 27

jjk382yahoocom wrote:unable to find my 386gb ish excess data use. properties tell me zero size on disk 3 files 6 folders. Have you checked your Backups page?

in Unable to find the 386GB taking up space on my account. My folder shows 2 files. Comment by Rich February 25

wleishman wrote:Has anyone found a replacement password management tool? And a way to migrate from 1password to another password manager? I haven't looked into migrating yet because 1Password is still working on iOS. When it stops, I'll probably go to KeePass. It's what we use at work so I already have it on the phone, and…

in 1Password not syncing to Dropbox Comment by Rich February 21

Also, please provide a screenshot of your usage details as shown on your Plan page. It should look like this:

in I've deleted all of my files on the desktop app, but my Dropbox account is still over-quota. Comment by Rich February 20

Helen DBX wrote:You also own an older shared folder (164.8 MB). You can find it in the Shared tab on your homepage. Hi @"Helen DBX", Why wouldn't that shared folder be reflected in the space usage shown on their Plan page? It currently shows Shared files (0 bytes).

in The total storage used doesn't match the size of files I see under the All files page. Comment by Rich February 20

NAPS wrote:I want to set the account up so the default is that everything is read only, with a couple of people that have edit access. The best option would likely be to use two different methods. Create a folder for the group and add your files to it. Then create a view-only shared link to that folder and give the link to…

in How can I get people to access an account, and to edit a file on my account? Comment by Rich February 20

The Space Usage shown on your Plan page is an accurate account of how much data you're using, and it's indicating that all of your space is being used by your regular files (not shares, backups, etc.). Are you sure you only have one folder remaining? If so, are you sure it only has 885 MB of data in it? Can you provide a…

in The total storage used doesn't match the size of files I see under the All files page. Comment by Rich February 19

dublindude wrote:How can I download a large folder to my external usb stick? If you're not using the Dropbox app and syncing files to your local drive, your options are the website where you'd have to download in batches, as you've discovered, or you can use a third-part utility. You can use a utility such as Cyberduck to…

in How can I download a large folder to my external usb stick? Comment by Rich February 19

GaryH_BAR01 wrote:I wonder is there a way that I can include/embed the password in the URL that users use to submit the files? No, that's not possible. It would defeat the purpose of requiring a password to submit files.

in Can we create a file request for multiple users? Comment by Rich February 19

I have iOS 26.3 as well on an iPhone 16 Pro Max and Dropbox version 460.2.2 installs without a problem.

in Dropbox for iOS cannot be installed. Comment by Rich February 19

rmk3500 wrote:... the process I should follow from the shared folder is 'Share folder' > 'Copy link' > 'Manage', then use the viewing link as shown in the popup window here? Correct. rmk3500 wrote:I believe that's what I did with the example from my first comment; in that case XH and ZW already can't see each other? That…

in Can recipients of a shared folder link view other recipients of the same link? Comment by Rich February 19

Jay wrote:The first is to upgrade to a Dropbox team in order to add the users with a business email address ... and the other option is for those users to change those emails to a personal email address. @"Jay", is this a result of the company already having a Business account associated with the same email domain and…

in Users with business emails are forced to change their email addresses Comment by Rich February 18

Dropbox used to have that ability years ago but it was removed. With the length of the URLs increasing in recent years due to the change to the scl link format and the inclusion of the rlkey, it would be extremely beneficial for the link shortening service to return.

in Shorten url Comment by Rich February 18

OscarM wrote:... the information that needs to be updated concerns how our integration is currently presented in the Dropbox App Center and some parts are not fully accurate ... Is this referring to the rebranding of amoCRM to Kommo?

in Update information in the Dropbox app center for Kommo's page. Comment by Rich February 17

lcg311 wrote:I'm unable to access a folder Shared with me because Dropbox says I'm out of storage. Please provide a screenshot of your usage as shown on your Plan page. It should look like this:

in Deleted everything, still over quota. Comment by Rich February 17

MW999 wrote:The overwhelming bulk of my storage is "backup", sure, but I had assumed my backup was indeed composed of files. Backups are accessed through the Backups page. Backups aren't stored with your regular files since you would normally only access a backup when you needed to recover it.

in Dropbox Basic account is over quota and completely locked Comment by Rich February 17

rb27 wrote:My dropbox app has been stuck on Connecting Components. I uninstalled and re-installed it twice to no avail. Have you tried an advanced reinstall yet? There's more to it than just deleting files. rb27 wrote:The other weird thing is that there was no option to sign in even after the app was reinstalled. Are you…

in My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling. Comment by Rich February 16

michpli wrote:... the app keeps asking me to grant access permissions. After I accept, it returns me to the same consent screen again and again, so I can’t complete the connection. Dropbox has recently updated their API servers to use certificates from a new root provider. If ExcelSMS uses an older SDK and it uses certain…

in Issue connecting Dropbox to Excel SMS (consent loop during login) Comment by Rich February 16

russellan wrote:... there does not seem to be an option to turn on/off emails telling me "You have earned a new rank in The Dropbox Community!". You could just create a mail filter on the sender, community@dropboxforum.com, and send them all to a folder (or trash). I only see Community emails if I need to.

in Dropbox Community rank notifications Comment by Rich February 16

kwkwkw wrote:With all due respect, this feels like a difficult position to take. After all, we haven't had issues with 1Password 7's Dropbox Sync until now. And why would you? 1Password 7 was built with a version of the SDK that was still supported until the certificate change. Now that the API has been updated with new…

in 1Password not syncing to Dropbox Comment by Rich February 15

Mark is correct, but keep in mind that there are applications that, while saving, will delete the original file first and then save the new file with the same name. If your application works this way and Dropbox is fast enough to sync the deletion, then the link will change. If that happens, you can either pause Dropbox…

in Is there a way to keep the same link for an updated file? Comment by Rich February 15

Haliph wrote:I did figure out however that when I turn off NordVPN it works so something between the two is incompatible. A quick search on Google gave a few results pointing to Nord's Threat Protection being the issue. You may need to add Dropbox to an allow list if you have Threat Protection turned on.

in The Dropbox desktop app won't open on my Mac device Comment by Rich February 15

gdubis1 wrote:Where can I download without risk? The safest route is to sideload the Google Play store and just install Dropbox from there, as it will be the official installer for Android. I can't offer a location for downloading APK files, but just a little bit of research on Google will find what you need. I'd start by…

in Cannot access Dropbox on Kindle Fire Max 11 Comment by Rich February 15

Haliph wrote:Dropbox won't open the app, only the finder window. What icon are you clicking on? If Dropbox is already running and you click the icon to launch it, it opens the Dropbox folder in Finder. Make sure you're clicking on the small Dropbox icon located in your menu bar, near the clock, to open the app itself.

in The Dropbox desktop app won't open on my Mac device Comment by Rich February 14

HollyPoppyJune wrote:However, when someone tries to share files/folders with me, Dropbox says there is no account under my email address. Is that a message that they're getting when trying to share, or that you're getting while trying to accept the share? When sharing, I wouldn't think it matters whether the recipient has…

in No Dropbox account under my email address when someone shares files or folders with me Comment by Rich February 14

Abox-d wrote:I have an old android handset - HTC- One with Dropbox app version 2.3.5.10. I am unable to unlink device from Dropbox. A message occurs Error: ' you must be online to unlink. If your goal is to just remove Dropbox from the device, have you tried to uninstall the Dropbox app? If teh device is no longer showing…

in Unlink Dropbox app version 2.3.5.10 from Android handset Comment by Rich February 14

mrobbins76 wrote:I have a Gmail connected to an account set up by a previous employer. How can I disconnect from that account? I see nowhere to do that. To be clear, you have a Dropbox account that was set up by an employer and it uses your Gmail address, and you want to disassociate that Gmail from the account? If that's…

in How do I delete an account? Comment by Rich February 14

mrobbins76 wrote:When one of my phones sends a verification code to my email address, it is never received at that email address. Is Dropbox malfunctioning? No, Dropbox is not malfunctioning. Refer to the following help article: *…

in Having issues receiving the security code to my email address. How can I resolve this? Comment by Rich February 14

sherbiny wrote:I recently tried to log back in, it asked for a 2FA code from an authenticator app that I had already deleted. Is there any way for me to recover access to my old account? When you originally enabled and set up 2FA you were given a list of emergency backup codes that you can use to gain access to your…

in My 2FA authenticator app has been deleted. How can I recover access to my old account? Comment by Rich February 14

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