Rich Super User II

erice103 wrote:The person who is sending the fax is the one saying there is an issue ... Have you tried testing it with another sender? Is it just the IRS or is it all senders?

hesten wrote:Then I select "upload", "files". I navigate to my local folder on android which contains 3000 pictures. I press "select all" ... Unless it has changed since I last read about it, the mobile apps are limited to uploading 400 files at a time. Try selecting a smaller amount of files and see if the upload…

steenlys wrote:... can a community moderator help escalate this so we can open a billing support ticket using just our transaction IDs? The account owner/card holder can reach out to Support directly using the following link. Where it asks for the account email address, be sure to use an active email address that can…

Mobocracy wrote:I would like to remove the Dropbox context menu items from my right-click context menu ... How do I go about removing them? Dropbox doesn't have an option to remove the context menu items. There are ways to do it, but nothing officially supported. Search the forums and you'll find a few threads covering it.

Zeppo wrote:Could a moderator please help me by triggering a manual re-calculation of my account's storage quota? The usage detail you see is accurate. It always is. Zeppo wrote:... my actual files only total ~678 MB Where do you see this? Provide a screenshot if you can so we can understand what you're seeing. If you're…

pdrac wrote:Sent them to my family members, but all of them appear as Ineligible. This can happen if you're all trying to claim referrals from within the same network. One of the Dropboxers may be able to open a ticket for you when they see this thread.

Cecily wrote:Uninstall the Dropbox app? Is that the same thing as unlinking my computer? You probably only need to uninstall/reinstall, but you'll want to rename the Dropbox folder and start over. First, exit the Dropbox application and uninstall it. Then rename your existing Dropbox folder to Dropbox_OLD or similar, just…

sl021 wrote:Why has the audio been removed and is there any way I can download this MP4 file with sound intact? Dropbox doesn't alter files in that manner, so if there's no sound in the downloaded file, either it was uploaded without the audio track, or you don't have the proper codec available to play the audio. I'd start…

iGThomas wrote:I used to have 8GB total space ... and probably some people did use my referral link back then but suddenly I get storage removed ... Dropbox doesn't remove referral space. It's permanent, provided it was earned earnestly. There are some bonus programs where the space earned is time limited, such as for…

SGrice wrote:I deleted almost everything and the message is the same. My backup is empty as well. Please provide a screenshot of your space usage as shown on your Plan page. It should look like this:

Laura L.3 wrote:I still have share at the bottom of the page, but it no longer offers Export a Copy. I only have the option of sharing a link. It would seem the instructions linked need to be updated (again) as the process is just slightly different now. * Tap the ellipsis next to a file.* * Tap Share.* * Tap the caret…

jsauser11 wrote:Note: can't sign out on the desktop PC since the app won't run. You can unlink the computer from your Security page. Scroll down the page and you'll find a Devices section. Find the entry for your Desktop PC and click the trash can icon to the right. jsauser11 wrote:Uninstall it on the Desktop PC or the…

It appears that others have had this issue recently as well. The conversation starts near the bottom of the thread, if the following link doesn't take you straight there. * Cut the Clutter: Ignore Files Feature is now live | The Dropbox Community

Frpx wrote:Create an outbound rule called "Dropbox" in Windows Defender Firewall. Possibly a stupid question, and purely a guess as I don't use such a strict firewall policy, but have you tried naming the rule something else without "Dropbox" in the name, and tested to see if it's still removed? I ask because in the past a…

Ideally you should be able to set a threshold in Dropbox Preferences, stating how much disk space at a minimum should remain available at all times, and pause syncing when that threshold is met.

kenr wrote:Last contact from support was on 6th. After noting our account was still messed up, I emailed support on 7th requesting an update ... haven't heard back as of writing this. Keep in mind that Support doesn't work weekends, so any ticket you enter towards the end of a week that requires a back and forth…

jlcc wrote:Did you receive a new version of CSEntry from the developer? If yes, can you share it please? You should contact the developer of the app and request the update yourself. Don't use apps from random people online. You never know if the file has been altered or not.

Ann C.4 wrote:Isn't what I'm paying for Dropbox Essentials the same price as Dropbox business? Dropbox Professional (Essentials no longer exists) is $19.99 per month. Dropbox Standard is $18.99 per month, per user, with a minimum of three users. So while the monthly cost for a single user is less then Professional, the…

Henryrchrd wrote:... so I would copy the whole folder from SSD and paste it to HDD and then choose to skip all the same files to only added the new ones. Personally, I would let it overwrite the files even if they already exist, just in case some of them have changed. If you tell it to skip existing files, you may end up…

michaelin wrote:Very odd that Dropbox would make such a massive change/downgrade of service and not inform customers. To be clear, this change happened like 9 years ago, and the documentation was updated at that time. The wording, though a bit vague, now says you "can recover versions of a file made within the last 30…

kavalier wrote:When I move my Desktop folder into Dropbox, the original Desktop Folder remains in its original location. A Mac user can jump in if I'm wrong, but I didn't think macOS allowed the Desktop folder to be moved anymore. I know for certain that you can't simply drag and drop it to a new location. That would just…

soilworker24 wrote:One of the basic rules of sync (apparently) is that syncing is taking storage double (more or less) the size of the syncing folder. That's not true. The Dropbox folder on your computer is just a regular folder like any other. If you move files into the Dropbox folder so they sync with your account in the…

soilworker24 wrote:... you guys haven’t stumbled upon an issue that someone caught in a classic catch-22 where a desired folder moved to be synced but there is not enough space on the pc ... That's the part that I'm confused about. This folder existed on your local drive, correct? And you moved that folder into your…

Ann C.4 wrote:Can't find the live support link????? You can find the support options available to you on the Support page. Ann C.4 wrote:... trying to move dropbox folder to new drive on same computer ... Follow the steps outlined in this help article.

michaelin wrote:I thought a file I edited would have it's old version still there for 30 days. Was I misunderstanding this? Yes, you have misunderstood it, though most everyone does and at no fault of theirs because it USED to work that way. Version history allows you to recover any file that has changed in the last 30…

mirandaash wrote:I've gone through the entire folder to try and identify which file is the error and every single one keeps giving the same message. When a ban such as this occurs, it affects all links on your account, and not just the one file that could be causing the issue. You'll need to contact Support directly. *…

DWDW wrote:... setting up embeded video on website, with the video mp4 hosted on dropbox. The error I got is "No video with supported format and MIME type found." https://dl.dropbox.com/scl/fi/blablablafile.mp4?raw=1 Is that the full URL you're using as the source? If so, you're missing the value after scl/fi/ as well as…

DavidJ1 wrote:... I often get conflicted copies in Computer B when I have finished and saved my work in Computer A. Is there a way that I can resolve this? A conflicted copy is created when the same file has been modified from two different devices generally, but not always, at the same time. Normally this would be from…

Rhoufi wrote:appdata: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1' Rhoufi wrote:TMP: C:\Users\BLACKB~1\AppData\Local\Temp Rhoufi wrote:PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox' Did you rename your user account or profile directory, and had a previous Dropbox…

Ami7 wrote:... the only issue is now trying to delete these! * https://help.dropbox.com/organize/delete-dropbox-backup