Comments
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t3ole wrote:My issue is that Dropbox is sending me messages about only having 2GB and saying it is not synchronising anything as a result. Has syncing actually stopped? Have you tested it by adding or changing a file in your local Dropbox folder to see if it syncs? Also, did you receive this email at the same address that…
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dgonsoulin wrote:I'm only interested in how much I get charged for storage. My point is that increasing the cost as a customer increases their order is "biting the hand that feeds you". You're paying for more than just storage with the business plans. Moving from the 2TB plan to the 3TB plan gets you more than just a…
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Impalatech wrote:It won't scroll, there si no x to close it. It looks like you've changed the zoom level so the items on the screen are larger. Have you tried setting it back to the default zoom level to see if it resolves the issue?
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dgonsoulin wrote:The 2TB & 3TB pricing plans seem counter-intuitive to me. The price per TB is $5/TB for the 2TB plan and $5.50/TB for the 3TB plan The 3TB plan, which is called Professional and geared towards business users, also includes more features, a longer recovery period for deleted files, branding and more. The…
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lpvmc wrote:Is there a way to refresh a file or folder in Dropbox, without uploading it again to Dropbox. Not with Dropbox, no. Dropbox will only sync the files that are located in the Dropbox folder. It can't sync files from other locations on your computer. You would need to find a third-party utility that can sync local…
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gunrunnerjohn wrote:I'm not connecting with USB, the connection is through the Internet as I can be anywhere with the phone taking pictures. Regarding your screenshot above, the Camera Uploads function within the Dropbox application on your computer is for when you're connecting your phone to the computer via USB. That…
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bfingers wrote:Is there a way to automate moving files from individual folders so that all files are consolidated under one folder? There's nothing in Dropbox that can do that but you can probably do it easily if you're syncing all of those folders to your computer. If so, you can just do a search of your local Dropbox…
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Mike72UK wrote:... I'm unable to share and get the message saying sharing has been suspended on my account. Start here: * https://help.dropbox.com/share/banned-links
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smartcooky wrote:Are you saying this this is normal? That subfolders in an online-only folder do not inherit the attributes of the parent folder, and that each sub folder has to be manually set to online-only? That's correct. On the computer where the you're dragging the subfolder, it will remain as Available, even when…
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kooho wrote:Now some of my files are stuck with the blue syncing icon and never finish uploading. ... The web version shows the files as “waiting to upload,” but they never complete. Are these files in use or possibly locked by some other application? Dropbox can't sync a file if another application has a lock on it. kooho…
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cyenx wrote:Forget about it — it's been eighteen days since I first submitted it, and there's been no response Be patient. Dropbox moves slowly with things like this. When they're ready to start testing, they'll let you know.
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Gazzor1969 wrote:If I have a PDF file on the desktop of my Mac, am I unable to find and open that file from a Dropbox App on my iPhone. Correct. Gazzor1969 wrote:Equally, if I have a PowerPoint file on the desktop of my Mac, am I unable to find and open that file if I access my Dropbox from another computer via browser?…
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Gazzor1969 wrote:I know I used to have access to these through signing into Dropbox on the browser of another computer, but now I can't locate them. The only way that worked before was through the Backup feature, which moved the backed up folders (in this case, your Desktop) into the Dropbox folder. Those folders were then…
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SusannaLittell wrote:... I can't remove my folder from their Dropbox account, and they are now paying for the storage of the files in my Dropbox, and so am I. Could it be that instead of sharing your files with them, you accepted an invitation to join their team? If so, in doing so you chose to merge your account into…
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kyshum wrote:if I just need 2TB storage just for 1-2 months for a short project, can I subscribe to Dropbox 2TB just for 1-2 months and then cancelling it? Of course. Just make sure you select the Monthly option when subscribing. When you're ready to cancel, you'll be able to do it easily from the bottom of your Plan page.…
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Hiker4 wrote:They are now getting demands to pay for a dropbox account (presumably as the total storage they can view goes above the 'free' allocation). Since the shared folder exists in their account and takes up space, they need to have enough available space in their account to hold the shared folder.…
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florismk wrote:Hi Razvan, will the compatibility update address the issues that arose ... And what's the ETA on the update? These are questions best asked on the Boxifier forum.
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FranciscoLagos wrote:And I'm not searching to recover deleted files, but to extend the file history to recover previous version of a file. They're one in the same. The time applies to both version history and file recovery and, as previously stated, it's not retroactive. The extended time only applies to files modified or…
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FranciscoLagos wrote:I have a basic plan. I saw this article you shared to me but I can't find the way to add the plugin for the extended files history that it's mentioned. If the option is available it will be listed on your Plan page under Add-ons. Note that adding it now will not change the recovery window for files…
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Gordon T.1 wrote:The top screenshot appears when I open Dropbox in the "Program Files (x86) folder. The bottom screenshot shows when I open Dropbox found in "Users" folder. You don't have your Dropbox files in two locations. That being said, Dropbox uses two locations on your computer; one where the application is…
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Azona wrote:I submitted a request to remove second factor authentication. However, I didn’t receive a response from Dropbox. That's not a two-factor authentication code. It's a one-time security code that Dropbox sends to the email address associated with the account, which isn't the same as the two-factor verification…
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Cordeirovitor wrote:I've asked the support how to go back to the previous version and when they respond, I'll post the steps here in case someone's having the same problem in the future. The ability to opt out of the Dropbox for Windows Update can be found in this help article. Just keep in mind that the update is not…
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CTFT wrote:I didn't want to sync all my files to dropbox and now I'm over my limit and can't access any files so I can go below this limit. Being over your limit doesn't block access to your files. If you're using the Dropbox folder on your computer all of your files are still accessible and you can move files out of the…
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boomerace wrote:The dropbox icon is not in the corner and when i go to the start menu and search dropbox app, it will not open. I'd suggest trying an advanced reinstall of the Dropbox application. Also, try to uninstall it through Control Panel/Uninstall a program, rather than through Settings/Apps.
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MatthewM wrote:My Dropbox account got deleted on the 4th of September ... Will I be able to get my original Dropbox account back? If your account was actually deleted, then it won't be possible. Once an account has been deleted, there's no way to recover the account or the files that it contained. Are you certain the…
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aqlex239 wrote:When I try to see what's taking up the space, it claims that "Backup" is taking up 2.7gb out of my 2gb of space. But I have no backups ... Have you checked your Backups page? * https://help.dropbox.com/organize/dropbox-backup-overview
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yahya2 wrote:i uploaded important pictures and videos around 2 years ago,,,and coudln't finde it now in dropbox????!!!! Are there any files in your account? What does the Events page show? Are you sure you're signing in to the correct account? Also, when was the last time you signed in to your account? If it's been more…
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clee13 wrote:Ideally to be able to log back into my account, or if it has been closed to find out when it was closed ... You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to…
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tuifleming wrote:I cannot see ANYWHERE in my Profile or Settings, (or in FAQs), where I can change the card that my annual subscription is being charged to. Have you tried the steps from the following help article? * https://help.dropbox.com/billing/change-information
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rswc wrote:I didn’t wanna have to actually go and login each time to check my balance. The only other option appears to be opening Preferences and going to the Accounts tab. Your usage is shown there, but it's listed as a percentage, rather than a size.
