Rich Super User II

Mike72UK wrote:... I'm unable to share and get the message saying sharing has been suspended on my account. Start here: * https://help.dropbox.com/share/banned-links

smartcooky wrote:Are you saying this this is normal? That subfolders in an online-only folder do not inherit the attributes of the parent folder, and that each sub folder has to be manually set to online-only? That's correct. On the computer where the you're dragging the subfolder, it will remain as Available, even when…

kooho wrote:Now some of my files are stuck with the blue syncing icon and never finish uploading. ... The web version shows the files as “waiting to upload,” but they never complete. Are these files in use or possibly locked by some other application? Dropbox can't sync a file if another application has a lock on it. kooho…

cyenx wrote:Forget about it — it's been eighteen days since I first submitted it, and there's been no response Be patient. Dropbox moves slowly with things like this. When they're ready to start testing, they'll let you know.

Gazzor1969 wrote:If I have a PDF file on the desktop of my Mac, am I unable to find and open that file from a Dropbox App on my iPhone. Correct. Gazzor1969 wrote:Equally, if I have a PowerPoint file on the desktop of my Mac, am I unable to find and open that file if I access my Dropbox from another computer via browser?…

Gazzor1969 wrote:I know I used to have access to these through signing into Dropbox on the browser of another computer, but now I can't locate them. The only way that worked before was through the Backup feature, which moved the backed up folders (in this case, your Desktop) into the Dropbox folder. Those folders were then…

SusannaLittell wrote:... I can't remove my folder from their Dropbox account, and they are now paying for the storage of the files in my Dropbox, and so am I. Could it be that instead of sharing your files with them, you accepted an invitation to join their team? If so, in doing so you chose to merge your account into…

kyshum wrote:if I just need 2TB storage just for 1-2 months for a short project, can I subscribe to Dropbox 2TB just for 1-2 months and then cancelling it? Of course. Just make sure you select the Monthly option when subscribing. When you're ready to cancel, you'll be able to do it easily from the bottom of your Plan page.…

Hiker4 wrote:They are now getting demands to pay for a dropbox account (presumably as the total storage they can view goes above the 'free' allocation). Since the shared folder exists in their account and takes up space, they need to have enough available space in their account to hold the shared folder.…

florismk wrote:Hi Razvan, will the compatibility update address the issues that arose ... And what's the ETA on the update? These are questions best asked on the Boxifier forum.

FranciscoLagos wrote:And I'm not searching to recover deleted files, but to extend the file history to recover previous version of a file. They're one in the same. The time applies to both version history and file recovery and, as previously stated, it's not retroactive. The extended time only applies to files modified or…

FranciscoLagos wrote:I have a basic plan. I saw this article you shared to me but I can't find the way to add the plugin for the extended files history that it's mentioned. If the option is available it will be listed on your Plan page under Add-ons. Note that adding it now will not change the recovery window for files…

Gordon T.1 wrote:The top screenshot appears when I open Dropbox in the "Program Files (x86) folder. The bottom screenshot shows when I open Dropbox found in "Users" folder. You don't have your Dropbox files in two locations. That being said, Dropbox uses two locations on your computer; one where the application is…

Azona wrote:I submitted a request to remove second factor authentication. However, I didn’t receive a response from Dropbox. That's not a two-factor authentication code. It's a one-time security code that Dropbox sends to the email address associated with the account, which isn't the same as the two-factor verification…

Cordeirovitor wrote:I've asked the support how to go back to the previous version and when they respond, I'll post the steps here in case someone's having the same problem in the future. The ability to opt out of the Dropbox for Windows Update can be found in this help article. Just keep in mind that the update is not…

CTFT wrote:I didn't want to sync all my files to dropbox and now I'm over my limit and can't access any files so I can go below this limit. Being over your limit doesn't block access to your files. If you're using the Dropbox folder on your computer all of your files are still accessible and you can move files out of the…

boomerace wrote:The dropbox icon is not in the corner and when i go to the start menu and search dropbox app, it will not open. I'd suggest trying an advanced reinstall of the Dropbox application. Also, try to uninstall it through Control Panel/Uninstall a program, rather than through Settings/Apps.

MatthewM wrote:My Dropbox account got deleted on the 4th of September ... Will I be able to get my original Dropbox account back? If your account was actually deleted, then it won't be possible. Once an account has been deleted, there's no way to recover the account or the files that it contained. Are you certain the…

aqlex239 wrote:When I try to see what's taking up the space, it claims that "Backup" is taking up 2.7gb out of my 2gb of space. But I have no backups ... Have you checked your Backups page? * https://help.dropbox.com/organize/dropbox-backup-overview

yahya2 wrote:i uploaded important pictures and videos around 2 years ago,,,and coudln't finde it now in dropbox????!!!! Are there any files in your account? What does the Events page show? Are you sure you're signing in to the correct account? Also, when was the last time you signed in to your account? If it's been more…

clee13 wrote:Ideally to be able to log back into my account, or if it has been closed to find out when it was closed ... You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to…

tuifleming wrote:I cannot see ANYWHERE in my Profile or Settings, (or in FAQs), where I can change the card that my annual subscription is being charged to. Have you tried the steps from the following help article? * https://help.dropbox.com/billing/change-information

rswc wrote:I didn’t wanna have to actually go and login each time to check my balance. The only other option appears to be opening Preferences and going to the Accounts tab. Your usage is shown there, but it's listed as a percentage, rather than a size.

rswc wrote:Is there a way to get that information back so I might easily check the available storage I don't see an option for that in the Dropbox application anymore, but you can still see it on your Plan page.

Lennard1 wrote:Disabling downloads is not something we want, as we need our clients to be able to download the files that are save din the folders. Keep in mind that if you're allowing your clients to download the files, then, ultimately, you can't prevent them from re-sharing the files. They can easily upload the files to…

Sara703 wrote:I need support in recovering files that were deleted and are not showing in the restore files . Are these files that were in your account and that you owned, or were they in a shared folder that someone invited you to? When were the files deleted? Also, what plan are you currently on, as shown on your Plan…

akrogun wrote:How to set a single Dropbox folder for those 2 distros with same Dropbox account? That's not a supported configuration. Dropbox is not designed to have multiple instances point to a single Dropbox folder. While I know it's possible on Windows (but still not supported), there are risks to your data when doing…

Jack91 wrote:If I upgrade my plan will the video show again in my deleted files? No. Upgrading your plan does not allow you to recover files retroactively. If the recovery period for the file (30 days, by default) has already passed, then there's no way to recover the file.

Bharat B. wrote:That's not a solution to my problem . I need to view outlook msg files which are saved in drop box Dropbox can't have a viewer/editor for every possible file type, so they focus on the most popular file formats. Those include, but aren't limited to, Office (Word, Excel, PowerPoint), PDF, text, and various…

StudioTodd wrote:What I ended up doing was making all of the files "online only." I'm hoping that was good enough to keep them safe. Making them online-only has nothing to do with that. It means the files are only stored in the cloud, and not on your computer, but you still have reference files, or pointers, of each file…