Neal Community Manager

Hi @"Andsmi", Thanks for letting me know! I'm checking with our team internally to see if they can offer any insight into the results you received. I'll let you know if I have an update!

Hey guys! Your insight has been shared with our Team. It's helping shape how we improve. Thank you for pointing it out. I'll forward your feedback to the appropriate areas so we can continue to grow.

Hi @"Andsmi", I've checked with the team and they said that Dropbox uses DBus to find the app indicator services, so you'll have to make sure that the org.kde.StatusNotifierWatcher service is running. You can do that by running the following command in your terminal: dbus-send --session \ --type=method_call \ --print-reply…

Hi @"Tayyab Ansari", Welcome to the Community and thanks for reaching out! I actually came across a great post on folder structures last week, you can check it out here. I've come up with a few suggestions as well for security! Sharing with Patients Use shared links with view-only access: Turn off downloads if you don’t…

Hi @"NateAnderson", Dropbox does not currently support Fedora 42 and that is why you're seeing this message. We are currently working on this issue and you can learn more from this thread. Please follow to keep posted!

Hi @"sdepro", Don't worry, your English is great! Can you send me a screenshot of the message that you're seeing? Also, what OS version are you running on your machine?

Hi @"sarana", I'm assuming you're using Crostini on your Chromebook, we do not officially support this, but if you never really had a tray icon showing up in this environment before, then things should continue to work as is.

Hi @"Tung L.", Unfortunately we can't say for definite but you can still use it in headless mode if you can't update their environment.

Hi @"Tung L.", I have followed up internally with our team for an exact answer. As soon as I hear anything specific, I'll let you know!

Hi @"--amanda--", I'm happy to let you and everyone else know this idea has been delivered. You can disable "Suggested for you" in your settings under Plan>Preferences (see screenshot below). Please let us know if you need anything else!

Hi @"RichardNeedsHelp", Thank you for alerting us to this problem. Our engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing. We'll update you shortly on this issue. We'll update here as soon as we have a fix.

Hi @"Sfork", I hope you're well! I just wanted to pop into the conversation to let you and everyone know that this issue has now been resolved! If you need anything else or if you're still having issues, please let me know so that we can investigate further.

Hi @"JayJayPayDay"! I'm happy to announce that we have rolled out background audio to all of our users now. Thank you for helping deliver this idea and please reach out further if you have any more feedback!

Hi @"Tung L." Sorry to hear that you're running into this issue! My understanding is that on the target date, Dropbox will still work "headless" (no tray icon / UI). https://help.dropbox.com/installs/system-requirements#linux-operating-system If you want a tray icon, then you might be out of luck with "awesomeWM", which…

Hi @"run_the_race", I've investigated this issue personally with our Linux team and they've advised that the problem is that i3 does not support appindicator tray icons: https://github.com/i3/i3/issues/2088. Unless you're willing to switch from i3 to sway+waybar (not swaybar), which does support appindicator (screenshot…

@"radionadine" I would advise checking out https://help.dropbox.com/dash for more information. Keep in mind that Dropbox AI is still in Beta and not fully available so it might not be the best source of ruth on the matter.

Hi Andrew, My name is Neal and I'm one fo the Community Moderators at Dropbox. First off I'd like to apologize for this post erroneously being marked as spam, it was a genuine mistake (that happens sometimes but we'll always try to fix it). You might notice the replies are still missing, we're not sure what's causing that…

Hi gang! My name is Neal and I’m one of the Community Moderators on the Dropbox Forum. I take a lot of pride in making sure our customers receive the best experience on the community and investigating issues for our users. My favourite Dropbox feature? One of my favourite features of Dropbox is its integration with…

Hi @"zoed_", Not just yet but I'm personally keeping an eye on this issue internally so as soon as there's an update, I'll let everyone on this thread know. Thank you for your patience!

Hi @"mirabelle", Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution. As soon as we have an update, I'll let the community know.

Hi @"pdxcomputerpro", Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution. As soon as we have an update, I'll let the community know.

Hi @"Domscillator", Our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution. As soon as we have an update, I'll let the community know.

Hi @"raoul77", have you tried signing out and back into Dropbox or restarting your computer? When you sign back in, Dropbox will rescan the file tree and should update the state of each file.

Great to hear @"mitgeek"! Thanks for sharing and I'm gland to hear everything is going well.

Hi @"raoul77", it sounds like your online only configuration might have failed. Can you follow the steps in this article and let me know how you get on? https://help.dropbox.com/sync/make-files-online-only If you're still having issues, we'll look into it further.

Please note, some user's may run into the following issues with the new release. Here is what to do if you notice the following: * Relying on compatibility mode to run Dropbox, but being locked out by a Windows 7 / 8 / 8.1 EoS dialog. * ‼️Customers that do not rely on compatibility mode for a functioning dropbox should not…

Hi @"JGarnettAU", the C:\Program Files\Dropbox\DropboxUpdater\123.0.6299.61\updater.exe binary is an expected change, and that as long as it has a valid signature from Dropbox it is legitimate.

Hi @"rfog", I'm sorry to hear about the issues you've been running into. Can you confirm if you did SelSync and reduce the files? If not, this can cause issues with with performance. Aside from that, can you confirm if you are still having issues launching Dropbox on you Mac Mini? If so, I'd be happy to escalate this…

Hi @"tylerhjones", thank you for your patience and apologies for the delayed response while we've had our team investigate this issue. This issue has affected multiple people and we can confirm the issue has been resolved. I would suggest that you clear your cache and cookies and try applying again, assuming you have not…