Neal Community Manager

Hi @"khan95osu" & @"BalloonAnimal", Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it. You shouldn't have any more issues like this but by all means, please met me know if you do.

Hi @"TiffEVD", Great news, our engineers have identified the issue with this pop up message and just wrapped up fixing it. You shouldn't have any more issues like this but by all means, please met me know if you do.

Hi @"bengal_puppy", Apologies, I misread your initial comments and didn't realize the exact nature of the issue and that the App AND browser was causing the issue. I've reported this internally for both browser and the Dropbox App. Both teams are aware and are working on it as we speak. As soon as I have an update to…

Hi @"BgRemove24h", Sorry to hear about this! Try following @"Megan"'s advice but also check out some of our FAQs on this page. The last one titled "“My files might contain phishing content” warning on Dropbox" might help shed some light on the issue.

Hi @"Mattsson", I completely understand the frustration. As @"aarlowne" mentioned, this may very well be an issue with Apple's importer as they exported directly out of Keychain and were not able to import that very same CSV back into Keychain. Have you considered 1Password? I've seen many users successfully migrate their…

Hi @"bengal_puppy", thanks for flagging this! Our team is currently reviewing compatibility across newer Android versions. In the meantime, we recommend continuing to access Dropbox Paper via web. We'll share updates as we have them.

Hi @"Vtech", I just wanted to pop in and clear things up. The Essentials Plan is no longer available to new users as of March 31st of this year. So you will not to upgrade to Essentials going forward unfortunately.

I completely understand @"TiffEVD". I'd advise against deleting your account, I've reported this to one of our internal teams and they have actually identified an issue causing the behavior you've reported. They are working on a fix as we speak, hopefully I'll be able to share some good news soon!

Hi @"khan95osu" & @"BalloonAnimal", Thank you for letting us know about this issue. I've already raised this issue with one of our internal teams so they can investigate. Can you let me know what plan you're each on in the meantime? I'll reach out again as soon as I have an update or any follow up questions!

Hi @"reneeb17", I appreciate the feedback and the inconvenience caused by this. I've also passed your feedback about the Passwords deprecation to our team. Let me know if I can help in any other way.

Thanks @"TiffEVD", Apologies for that, I've edited my original response so that future readers won't get confused! I've reported this behavior internally so one of our teams can investigate. I'll reach out again as soon as I have an update or any follow up questions!

Great to hear @"MH19"! I'm glad we got there in the end, have a great day!

Hi @"Mattsson", That's an issue with Apple's importer, to be honest, CSV export is a semi-standardized way to transfer credentials between password managers, but ultimately, it's a "best effort" approach. The simple answer is that an easy migration to Apple Keychain is probably not possible. If you wants to switch to Apple…

Hi @"somersetbp", Thanks for posting to the Community Forum. I just wanted to share a recent post where some users are discussing how to export their passwords over to Apple Keychain. I posted some clarifying steps to do so as well.

Hi @"Mattsson", Can you try renaming the CSV columns? Specifically, you should change the headers from The Dropbox format: * title * website * login * password * notes * otpSecret to the Apple format: * Title * URL * Username * Password * Notes * OTPAuth In my test, just changing website to URL was already enough — it…

Hi @"JungleT", Thanks for posting on the Community Forum and sharing your feedback. I completely understand the frustration here. Can I ask, were you trying to delete these files on the browser or on the Dropbox application itself? I don't believe the browser can delete more than 1000 files at a time due to performance…

Hi @"Gabriel P.", Thank you for posting on the Community Forum. I completely understand your frustration after learning that Passwords will be discontinued. We will be posting more information regarding Passwords deprecation soon and I appreciate all of the feedback received. I'll personally pass it on internally through…

Thanks @"MH19", and at the risk of sounding redundant, when was the last time you experienced this issue. I just want to make sure I have an accurate example when I let our team know so they can investigate properly.

Hi @"MH19", Can you confirm if you're using the most up to date version of Dropbox? I believe a fix should be rolled out for this.

Hi @"raymaychay" I just wanted to let you know that this functionality has been added. Under the comments pane --> under the overflow menu, you can receive a .txt file of the comments!

Hi @"D P", I believe that these can not be disabled unfortunately.

Hi @"Lynk", Strange, but I doubt these were causing any issue though as you already mentioned that nothing is syncing. Try following these steps for an advanced reinstall. There's no need to be nervous, the instructions will guide you through the whole process and we'll be here if you need anything.

Hi @"Lynk", Welcome to the Dropbox Community! I'd agree with Rich and double check that you have the most up to date version installed.

Hi @"TERRACE_87", Can you confirm if you are still experiencing this issue or not?

Hi @"Clayton King", Generally uploading a single or batch file will automatically rename the file if it is a duplicate, this aligns with in-app behavior for files with the same name. When uploading from a 3rd party app, we attempt to detect duplicates, but may fall back on the default behavior if duplicates were not…

Hi @"Futski", Thank you so much for taking the time to share your detailed and thoughtful feedback. We truly appreciate your passion for Dropbox and your clear explanation of the experience you're looking for. Your perspective on returning to a simpler, more streamlined version of the app—what you described as "Dropbox…

Hi everyone! The issue has now been fixed. If you haven't done so yet, please ensure that you're running the latest stable version available, and if the behavior persists for you, please report back so that we can log a help request for further review. Thanks for your patience while the team was looking into this!

Hi @"amcoffice" @"Lvbart" @"michgunn" @"Datahound" @"angewitch", This has been fixed now. You can manually update in the App Store to have access to the fix. Let me know if you need anything else.

Thanks Klaus! I'll pass the feedback directly to the team and hopefully some improvements can be made!