Neal Community Manager

Hi @"Ntrain498", Welcome to the Community and thanks for sharing your idea. I can confirm that some new functionality for audio and video playback is being worked on at the moment. As soon as theres news to share, I'll reply again here and let you know! In the meantime, please let me know if you need anything at all.

Hi @"Klaus7", I've looked into this and our team have advised me that in this case it’s not redownloading the files, it’s refreshing the folder and metadata but Dropbox uses the same icon for both states, just the text changes. The subtitle text should also make this clear - it’ll explicitly say when it’s downloading.

Hi @"sargan", Thanks for bringing this to our attention! We've looked into this we have identified a bug thanks to you and have raised it with our community software provider, we'll respond here when we have an update.

Thank you for confirming! I just wanted to double check if there was any changes in behavior that I could pass on to the team. As I said, this is currently being worked on and I'll let you know of any updates as soon as I hear them.

Hi @"amcoffice" @"Lvbart" @"michgunn" @"Datahound" @"angewitch", Thank you for reporting this issue to us. I have checked with our team internally and they confirmed that this is a known issue that is currently being worked on. As soon as I have any new information, I will update all of you here.

Hi @"iakoubtchik", Just for some context as to why this might have happened, we don't provide customer support for another product (i.e. Boxcryptor Classic) which is not from Dropbox. Since the company that developed this software officially stated that they also don't offer support for Boxcryptor Classic anymore (because…

Hi @"MH19", I just wanted to touch base with you again and let you know the team is currently addressing this issue. In the meantime are you still experiencing this behavior? I just want to double check. I'll be keeping an eye on this issue for any updates I can share with you.

Hi @"TERRACE_87", I just wanted to follow back up and let you know we're still looking into this. Are you still experiencing this issue?

Just wanted to check in with this idea and let everyone know that this is still being worked on and that we'll hopefully have an update soon. keep an eye on this post for more news!

Hi @"tblanpied", Thanks for sharing this with us. I've gone ahead and moved this to our Idea's section so it can gather support from other member of the Community and will hopefully be implemented. I've given it a vote as well to help get the ball rolling!

Thanks for sharing @"Homebrew"! Just for some context as to why this might have happened, we don't provide customer support for another product (i.e. Boxcryptor Classic) which is not from Dropbox. Since the company that developed this software officially stated that they also don't offer support for Boxcryptor Classic…

Great work @"Theresa"!

Glad to hear it @"Idaho"!

Hi @"abneo", Thanks for sharing these workarounds, it's greatly appreciated! @"Aernout" @"Idaho" @"Homebrew" Can you try giving these steps a go and let me know how you get on?

Hi @"bosmancito" and @"TheFieldMarshall", Could you please attempt to install Dropbox using the following Enterprise installer link instead? https://client.dropbox.com/desktop/desktop-dropbox/requestdownload?install_type=enterprise_install&platform=win&arch=x86_64&build=228.4.5567 If the issue persists, please confirm…

Apologies @"t4ngml", they hyperlink was missing from my response but I've added it in now. Here it is again just to be sure.

Hi @"joonbug", That's strange? In the meantime, let me just copy and paste his response right here: "Hi all, thanks for sharing your observations! What you’re experiencing may not actually be a bug. This is an expected behavior during Dropbox’s indexing process. After certain types of actions (like migration, reinstalling,…

Hi @"ke820" & @"t4ngml", Thanks for letting us know. I believe everything is working just fine (although it may not look like it). A few other users reported similar issues to this in this post. I'd suggest reading through Vlad's response, it should alleviate any concerns!

Hi @"joonbug", Thanks for letting us know. I believe everything is working just fine (although it may not look like it). A few other users reported similar issues to this in this post. I'd suggest reading through Vlad's response, it should alleviate any concerns!

Hi @"Idaho", Thanks for letting me know! Can you try the following steps and let me know if this works: * Quit Boxcryptor Open Boxcryptor again → Settings › Locations → … › Unlink the Dropbox path. Add location → choose the same Dropbox folder → when the Link location dialog appears, hit Advanced settings → check Opt-out…

Hi @"Aernout" @"Homebrew" @"Idaho", Thanks for letting us know about this. Can you try to make the Boxcryptor files available offline inside your Dropbox folder? See if this works and let me know how you get on. If you're still running into issues, we'll investigate further.

Hi @"marksow", I just wanted to check in and see if you had any update on this issue? Have you had a chance to read Nancy's last comment?

Hi @"AN79", Let's jump right in and see if we can troubleshoot this for you. Can you try the following steps for me: Double-check the following Sign out and back in; confirm the email shown under your avatar is the one you usually use. In the search bar, type a distinctive word from the file name (or even “.docx”) to…

Hi @"TERRACE_87", My name is Neal and I'm one of the Community Moderators at Dropbox. I've reached out to one of our internal teams to review this so I can get more information for you. As soon as I hear anything, I'll let you know.

Hi @"tc19", I completely understand but I believe it's actually a performance limitation of web that is the issue. Let me know how you get on!

Hi @"tc19" Thank you for reaching out to us about this. Am I right in saying that you're attempting to delete over 1000 files via your browser? I believe it's possible to delete more at once via the desktop app. Could you try giving that ago and letting me know how you get on?

Hi @"Boatman", I'm one of the community moderators at Dropbox. I've been in this situation before so I know how frustrating it can be. By the sounds of it, it seems like the password you're using is genuinely incorrect. Keep in mind, if one of our customer service agents removed the second factor authentication, it's…

Hi @"MH19", Thanks for reaching out on the Community. I've looked into this with the relevant team within Dropbox and they have informed me that this is possibly a bug and that they are fixing it as we speak. As soon as there is an update, I will let you know!

Hi @"Yousri", The team have implemented a change so that if you click the check box, the message will stop showing in the subsequent share links. Thanks for letting us know!

Hi @"amcoffice", I just wanted to check in and see if you're still experiencing this issue.