Nancy Dropbox Community Moderator

Hey @"Fmabs"! Thanks for posting this on the forum. At first glance, the domain of the sender looks legit, as em-s.dropbox.com is one of our official Dropbox domains indeed. Is this what you see after clicking on the link that was sent via email? Can you send a screenshot of the original email you received? Finally, were…

Hi from me as well, @"Water-Air"! Is this something that has always been happening on your Android device, or did the issue occur after an update? Also, have you tried clearing the Dropbox app’s cache (via its settings) and reinstalling it? Do you see any difference after that?

Thanks, @"dplam"! I’ve removed your shared links from the forum, so that your files wouldn’t be accessible. The screenshots are quite helpful, though. It may be a long shot, but there’s something else I’d like us to check. The files you’re having trouble with, are they saved within long filepaths (that consist of more than…

Hope it’s OK if I chime in, @"SteveS78". If you check your system tray, do you see a small Dropbox icon close to your clock settings? Other than that, uninstalling Dropbox for Windows 10 in S-Mode should be the same as uninstalling any other Windows Store app from your device.

Sorry for jumping in, @"Mirasol". I just wanted to ask something else. If you right click on your local Dropbox folder and select “Get info”, what’s the number of files you see? If you wish, you can take a screenshot and crop it, so that we can’t see the rest of your computer screen.

Hey @"joshuaelectric". Can you also try to download the Dropbox app again via our offline installer? Are you seeing the Dropbox icon in your menu bar after that, if you double click on the Dropbox app in your Finder > Applications folder?

@"MothraNOVA", 203.3.4712 is a beta (experimental) version of the Dropbox app, so I’d suggest switching to the stable one first to see if the issue persists. To do this, please disable early releases from this page and then download the latest app version from this link. Let me know if that helps.

Thanks for posting on our Community, @"Roger_T". Let’s have a look. First off, I’d like to double check there’s no Dropbox account indeed linked to your Comcast email and then go from there. What I’d like you to do is open an incognito window on your browser and try to log into Dropbox with your Comcast email address…

On Android, you can press the 'Power' and 'Volume down' buttons at the same time to take a screenshot of what you’re seeing. After that, you can click on the following button to attach it here on the forum:

Hi again, @"BoxedInn", and sorry for jumping in. I see you had previously mentioned that, at some point, you renamed the existing Dropbox folder, correct? When checking with our team, they mentioned that if you were previously running the Dropbox app on File Provider (with your Dropbox folder under CloudStorage), you’d…

Thanks for posting on our forum, @"CKKJA". Which platform are you trying to attach files from Dropbox to? Are you having this issue with multiple platforms? Can you describe the exact steps you’re taking before the error appears? Finally, I’d like a full screenshot of the error you’re getting. Keep me in the loop, and…

Welcome back to our Community, @"aammash"! Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache? If yes, have you also cleared WhatsApp’s cache? Do you use any other third-party apps for generating similar links? If yes, is the…

Thanks for sending more info, @"BoxedInn"! Can you also attach a screenshot of the error you see on your end to have a visual? I'd also like one more screenshot of where you click right before the error appears. You can click on the following icon to attach them here:

Sorry for jumping in, @"celldataexperts". Have you tried downloading the file via a different browser perhaps? From what you mention, it sounds like your browser is timing out during the download.

Glad you got this sorted, @"NMars"! I’ll be here, if you need something else.

Welcome to the Community, @"skotov"! Hope you’re doing well. Can you send me a full screenshot of the error you’re seeing? Also, what’s the Dropbox app version running on both your computers? Let me know.

Thanks for your post, @"g_m_d"! Do you mean you’d like to create a link/shortcut to another folder on the Dropbox website the way it’s described here? As for your Finder, you should be able to do this by right clicking on the folder in question and selecting the “Make Alias” option; you can then drag the alias of your…

Welcome back to our forum, @"Xavier Montaner"! Can you clarify the syncing status and app version of your Dropbox app? Is this something that started happening now for the first time or did you face similar issues with Dropbox and Lightroom in the past? Let me know more info.

Welcome aboard the Community, @"NMars"! Which Dropbox platform did you use to upload those files? If it’s the Dropbox website for example, there’s an option to cancel the upload (from the pop-up Uploads window at the bottom right corner of your browser). Otherwise, you can also refresh the tab where Dropbox is open and the…

Thanks for posting this here, @"BoxedInn"! To select your already established folder on your drive, after signing in and choosing which folders to sync, and before you click the “Open my Dropbox folder”, you should see an “Advanced Settings” link. When you click it, you can choose the parent folder of the already…

Thanks for the screenshots, @"RobinH" and welcome to the forum, @"infinitejester00". Can I log two tickets for each one of you and investigate further?

Hey @"SK90", hope you don’t mind if I jump in. As Rich has also mentioned here, if no one else is using the database when you access it, and it’s not open on another device either, you should be OK (we can’t guarantee anything though).

Hey @"JLarson75". Thanks for the screenshot and sorry to jump in. When saying there were files moved from your Desktop that you can’t move back, are you referring to files that were located within the backed up Desktop folder of your computer? If yes, what do you see when trying to move them back to their original place?…

Hey @"Sguaraus", can we log a ticket for you and check this further? We can contact you at the email address you see here.

Thanks for reporting this, @"bakken". To clarify, the “Move” option is missing on all browsers, correct?

Sorry to hear the issue’s back, @"dplam". Out of curiosity, if you download a couple of files from your Dropbox account online and save them to a different directory on your computer, are you able to open them? I’d also like to know the current syncing status and app version of your Dropbox app. Finally, can you send a…

anonymous, I see you’ve already logged a ticket with our support, so our team will reply to you as soon as possible and check this further. @"Shawna PLG", can I log a ticket for you as well and look into this internally?

Thanks for the screenshot! At the moment, it’s not possible to hide the name of the Dropbox account indeed. However, I’ve passed your comments to our team to be taken as feedback. You can also post an idea here about this (please check out our guidelines, too). A workaround I can suggest in the meantime is to change the…

Hey @"Paulo Torres"! Thanks for your post. Can you clarify what you mean when saying your Dropbox license has expired on that computer? As for your backup, have you checked your Backups page online? What’s the status of the backup and can you see all of your files there? Feel free to send me a screenshot, too. Let me know,…

Thanks for posting this on our Community, @"RobinH"! First off, I’d like a screenshot of the options you see when trying to move the folder back to its original place. I’d also appreciate one more screenshot of the error you’re getting when trying to copy the folder over. Are you experiencing the same behavior on different…