Nancy Dropbox Community Moderator

Hope it’s OK to jump in, @"mattgitt13", and thanks for notifying about this! I checked with our team, but it seems that this was never really supported. I’ve passed your feedback on to them though.

Hey @"lanefarin"! Can you clarify what happens exactly if you try to move the folder to your Trash? Also, if you go to this page, can you see the folder in the list along with any option to remove it from your Dropbox account?

@"Mr Groovyblues", hope it’s OK to jump in. Did you also clear the Dropbox app’s cache, before reinstalling? If not, please follow these steps and let me know if they help at all: 1) Clear the cache on your Dropbox app To clear your cache, please follow the steps listed below: Navigate to the “Account” tab Tap the gear…

Hey @"netsquire"! Are you also using Dropbox Sign to send over those signature requests? You’re not using your Signatures tab here, correct?

Welcome aboard our forum, @"msu69er"! Hope you’re well. First off, I’d like to mention that your Dropbox files are safe on our servers and your online account, so you don’t need to worry about this. Before switching OS on your computer(s), I’d suggest making sure all of your files have synced on www.dropbox.com and your…

Hey @"Francis-sollutia"! Hope you’re doing great. Are you referring to the quick preview sidebar that’s available on www.dropbox.com? If yes, can you send me a screenshot of what appears on your end? Keep me in the loop.

No problem at all!

Hey @"Cola_13"! Hope it’s OK to jump in. Before wiping your laptop and after making sure all of your files are successfully uploaded on www.dropbox.com, I’d also suggest logging out/unlinking your Dropbox app. This way, if you delete the local Dropbox folder, your online files won’t be affected.

Hi @"jonc2", hope you’re doing well and thanks for posting here. I’d like a full screenshot of what you see on your end, when trying to download your Capture files in bulk (including the URL of the page you see on top). Ping me when you’re ready.

Hey @"Simmons"! Hope you’re doing well. Just to double check, since you mention you’re on a Business team, you didn’t create your signature request via your Signatures page here, correct? If not, can you check this Dropbox Sign article and let me know if you’ve checked everything that’s outlined there? Keep me posted for…

Sorry to hear this, @"KJ Herbs". Are you seeing the same thing on a different browser/incognito mode?

@"benwaddington1", can you please check the OP’s solution above and let me know if you can see the option they mention now? If not, I can log a ticket for you and investigate further.

Hey @"Digitalmithy"! Can you send over a screenshot of the app icon you see? Is this happening for all photos you're trying to preview?

Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested? I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

Thanks for that, Andreas! I found your ticket in our system and left an internal note on your behalf. Our team should get back to you as soon as possible.

Thanks for giving that a go! Do you have direct access to this email address? If yes, we can message you there and check your account.

Thanks for the detailed reply! The issue is clearer now. What’s the OS version that you’re using at the moment?

Thanks for the screenshot! When logging the ticket, you should’ve inserted an email address, as well. Please check the inbox of that email address, and reply back to our agent from there.

Hey @"PianoBench". I had a look into our system and I can see you’ve been in touch with our support team. Since they have account visibility that we don’t here on the forum, I’ve left them an internal note on your behalf and they’ll continue assisting you there. Keep an eye out for their next email.

Is there any chance you installed the Dropbox app via the Microsoft Store when this happened?

Hope you don’t mind me jumping in, @"alexdimberg"! Just to clarify, you’re having an issue with your template on your Dropbox Sign account and not the Signatures page of your Dropbox account, correct? Can you send us a screenshot of what you see? Feel free to mask any parts you don't want to be visible publicly.

Hi @"SJB11", thanks for your post on our Community. Do you mean that you’ve installed the latest version of our desktop app? If you look at the bottom right part of your screen (where your system tray is with your clock settings), do you see a small Dropbox icon? If yes, I’d like you to hover over it and tell me the app…

Hey @"jeffinbville". Have you made sure that UAC levels have been set to the default ones? If yes, and you’re not on a free Basic account with more than 3 devices currently linked, I’d like you to uninstall and reinstall the Dropbox app as the next step. Let me know if that fixes the issue.

Hi @"Robertson_NC" and @"mattdoubleyoo". Have you tried different browsers, as well? The incident we had earlier today has been resolved by our team, so I’d like to investigate this further.

Welcome to our forum, @"Richmondie", and thanks for your post. Can you send over more details on what’s going on exactly? That’ll help me assist you further.

You mentioned in your original post that you’re having trouble with the desktop app, as well. Can you open your local Dropbox folder, select the file(s) you wish to download, right click on them and choose the option to copy/move them? After that you can paste them on the location of your choice on your computer. If you…

Hey Philip, hope it’s OK to jump in. Have you completed any purchases with your PayPal account recently? If yes, did you have any issues? Only if it’s possible, I’d like you to attempt and upgrade with a different payment method instead. Does that work? Let me know, and we’ll go from there.

Hi from me too, Steve. I’ve removed your link from the forum due to security reasons. Regarding your post though, there’s one more thing I’d like to clarify; you mention that this isn’t happening when opening the file directly from your Mac device. This file is saved within your local Dropbox folder and not outside of it,…

Just to clarify, are you trying to reply to the ticket directly via your email address, and you receive this error? Can you send me a screenshot of what you see perhaps? I'd like to have a visual and guide you from there.

I’m glad you could sort this out, @"Family Organizer"! Don’t hesitate to ping me, if you need something else.