Nancy Dropbox Community Moderator

Thanks for posting on the forum, @"daveyp". To clarify, do you mean that you’re unable to create new folders/move them from your root Dropbox to another location both on the website and the desktop app? Are you receiving any errors when trying to move them? If yes, feel free to send a screenshot, as well. Let me know when…

Hey @"Pookeyblow". From what I understand, you’re not seeing the Dropbox icon in your menu bar and the desktop app isn’t running/syncing, correct? If you open your Finder > Applications folder and double click on the Dropbox app from there, do you see the Dropbox icon again after a few seconds, along with the Dropbox…

Thanks for the extra info! To clarify, this is only happening when working with .ols files, correct?

Hi @"Kalak", and thanks for posting on our Community. Did you unplug and plug the external drive again and still nothing? Can you send me two screenshots of what you see here and here? Keep me in the loop.

Hey @"Algorithm"! Hope you’re well. First off, can you clarify the OS version of your computer(s)? I’d also like a full screenshot of the error you’re getting on your end. Are there any other third party apps accessing your files? Let me know, and we can take a look.

If you check the syncing status of your Dropbox app this way, what does it report?

Hey @"oreosmeow"! Hope you’re well. When saying that you need to reinstall the Dropbox app each time for the Dropbox icon to appear, do you mean that you completely uninstall it first and then reinstall it? Or do you just go here to download it without removing it first? If the latter, please uninstall it next time this…

Sorry to hear this, @"keithrnorris". What’s your OS version, as well as Dropbox app syncing status and app version? Did you notice this issue after a specific update? Have you tried completely uninstalling and reinstalling the Dropbox app?

Hey John! Hope you don’t mind if I jump in. Since the Dropbox folder under ~/Library/CloudStorage doesn’t seem to be currently syncing to your online account, you can go ahead and delete it indeed. However, as Hannah mentioned above, you’ll need to double check if you updated any files within it after reinstalling the…

I see. If you right click on the Dropbox icon instead, do you see any options then? If yes, feel free to send me a screenshot. Other than that, have you restarted your computer since the issue occurred?

Hey @"SandraSim"! What’s your Dropbox app’s syncing status and app version? Do you mean that you can no longer see the Dropbox icon in your system tray/menu bar?

Graham, If you find again the folder you want to delete in your Member folder and hover over it, do you see a button with 3 dots on its right side? I’ve attached a screenshot as well of how the button should look like: If you click on this button with the 3 dots, you should be seeing an option to delete the folder among…

@"jp213", what’s the current syncing status of your Dropbox app, as well as its app version? I’d also like to know the OS version of your device to check this further.

Hi @"__sarah__", sorry to hear you’re having this issue. As mentioned here, the grey X icon you’re seeing is a Windows icon and not a Dropbox one. However, it usually indicates there’s a syncing issue between the file and Dropbox. When you disabled computer backup, did you follow these steps? If yes, was your Dropbox app…

Thanks for your post, @"alee007". Rest assured that Dropbox employees can’t access your files or see their contents. As for your security concern, you can see more details here and here on how Dropbox keeps your files secure. Let me know if I can be of more help, though.

Glad to hear it, @"tina tang"! Don’t hesitate to reach back, if you need something else.

Hi again, @"Graham C.10". As for the personal folder you see, you can read more details here. Now, regarding the Content tab of your Admin Console, it’s mainly to show you team and shared folders (outside of the Member folder) and also which folders a specific team member has access to (for more info, you can also check…

No problem at all!

Hi again, @"Dzulkiewski"! If you check again the syncing status of your new device, does it say “Up to date”? If yes, please open your local Dropbox folder there to make sure you see the correct and updated files. If the old computer has synced everything to www.dropbox.com, then your new computer should be reflecting…

Glad to hear you can access your files again, @"dplam"! If the issue resurfaces though, don’t hesitate to give us a nudge and we can investigate this further.

Hi from me too, @"2TXBoyz". When Rich says “link”, he also means to pair them basically so that they’re both synced at the same time on your computer and you shouldn’t need to log out of one to access the other. Can you provide more details on what happens exactly if you try to pair your Business and personal accounts? I’d…

@"Graham C.10", can you send one more screenshot of all the options you see when trying to remove this folder from your Dropbox account?

Thanks for these screenshots! Appreciate them. Our team confirmed in the meantime that this is now expected behavior. So, creating/deleting/editing/renaming your top-level folders will need to be done via the Dropbox website instead. I've passed all of your comments and feedback though to our team, so that they can see how…

Really glad to hear that, @"Marciadotcom"! If you need something else, feel free to give us a nudge.

Thanks for the info! I’ve attached all of the details you’ve shared with me here in your convo with our support, so they should also be able to access them. If you have anything else that may be relevant to the case, feel free to mention it in your ticket as it may help our team investigate further, as well.

Grazie per il tuo post, @"Avv Antonio", e anche per il tuo suggerimento! Sentiti libero di creare un'idea al riguardo, se vuoi. In questo modo, i nostri utenti possono votare a favore e il nostro team potrebbe implementarlo in futuro. Puoi seguire questi suggerimenti per realizzare la tua idea. Sarò qui per qualsiasi altra…

I’m sorry to hear about this, @"CJDE". How long ago was it that your previous admin removed you from the team and deleted your Dropbox accounts? Have you been in touch with our support team since then? Let me know, and we’ll go from there.

@"Andrevnvrn39", are you also unable to cancel your plan via a different browser/incognito mode?

Hey Mark! What you read is true indeed and you could do this as a workaround. You can check this Help Center article for more details on what would happen exactly in that scenario.

Out of curiosity, what do you see exactly if you try to log in to your Dropbox account again? Can you send me a screenshot perhaps, while hiding your email address?