Nancy Dropbox Community Moderator

No problem at all! If you need something else, don’t hesitate to ping me.

Hope you don’t mind me jump in, @"HR Team". Besides the triangle you attached above, do you receive something more as part of the error message? Something that indicates why the signature request keeps failing? Have you tried multiple documents on your Dropbox Sign account, and you still see the same thing no matter what?…

If you don’t wish that, you can perhaps check your phone settings this way and see if you can disable this.

Hmm, I see. In this case, can you check your Dropbox email address and let me know if you received any email about this Dropbox update there? If yes, I’d like you to send me a screenshot of it as well (while masking your email address), so that I can double check what else we can do.

Hi @"Joycegtx1951"! Hope you don’t mind me jump in. If your camera uploads feature is On at all times, then it’ll automatically upload any photo that’s added to your camera roll, no matter if you delete it later on or not.

Thanks for updating me here, @"dstaines"! In your second screenshot, I see a filepath Dropbox > Dropbox, and the first one seems to be a hyperlink. If you click on it, are you able to select your team folders perhaps?

Hey @"SamC88"! Just to clarify, is “Textbox1” only showing when uploading your form to our platform? Also, are you using Dropbox Sign or the Signatures tab on www.dropbox.com?

My pleasure, @"RamblingHen"! Give me a nudge, if you need something else.

Hi @"pfgoergen", and sorry to jump in. To clarify, do you wish to back up your entire Documents folder with Dropbox, so that any updates you make are automatically saved to your Dropbox account? If yes, then you can follow these steps to use our Dropbox Backup feature. What’s happening at the moment is that you have two…

Thanks for clarifying, and thanks for the screenshot! It looks like your files/folders have been set as online-only (for more info, you can click here). If you select all of them and right click, do you see an option to make them available offline? If yes, this should download them to your hard drive once again, so that…

Hi @"dstaines", and welcome to our forum! First off, can you clarify what type of Dropbox upgrade you had on the 04/20? Did you upgrade your Dropbox account to Business perhaps or did you have another type of update? If the latter, and you’ve received an email about it, can you attach a screenshot of it here? Other than…

Welcome to our Community, @"RamblingHen"! As a first, I’d like you to send me a screenshot of the cloud icons you see next to all of your files (you can attach it here by clicking on the small camera icon above your message box). Also, when saying that you leave larger files in the online version only, do you mean they…

@"Wiebe" and @"marc_diederich", can you both send me the app version of the desktop app you’re running, as well as its current syncing status? Are your Dropbox accounts properly linked on www.dropbox.com? Also, @"marc_diederich", did the issue start after a specific update on your device, as well?

Hi from me too, @"pbum"! If you don’t want to have duplicate files on your computer, you can move them within the local Dropbox folder, instead of copying them, which would leave you with two copies indeed; one within the Dropbox folder and one in the original location. Keep in mind that the Dropbox folder functions like…

Sorry for jumping in, @"Judyk2". Is this working properly if you click on the Upload button at the top part of your web Dropbox account, instead of dragging and dropping your files there?

Hey @"Peter_1"! I found your ticket in our system, and I’ve left an internal note with your latest comments there. For anything else, feel free to write back to our advanced team. Hi @"d96gsv"! Thanks for the details. If you remove a file from offline, do you see any difference in the Dropbox app’s usage, as shown in your…

@"Wilhelmus", have you tried this suggestion and you still can’t see what the notification is for on your desktop app? Also, what do you mean when saying that syncing works, but it’s not indicated by the blue circle? Can you send me a screenshot of what you see?

Sorry for jumping in, @"testephan". How did you initially opt for your Dropbox trial? Was it via www.dropbox.com, or iTunes/Google Play?

@"Sam Toor", can you also remove the external drive once again from your device, quit the Dropbox app, relaunch it and plug it again? If this doesn’t help the external drive being backed up again, I’d suggest waiting for our support team’s reply instead, since we don't have account visibility on the forum; I’ve found your…

Thanks for the screenshot, Michael; appreciate that. Does another browser, or even incognito window, make a difference? Also, is this something that started happening just recently for all your Excel files, or has it always been like this more or less?

I see. Thanks for the ticket number and the extra info! I can see your case is already being handled by our specialists, so I’d suggest continuing with them directly. However, can you clarify if you’ve also performed an advanced reinstall, instead of the basic one?

Hi from me as well, @"jlfc"! Do you remember perhaps what type of update that was (the one that you mentioned in the beginning)? Also, it'd be great if you can send over a screenshot of an example notification you keep getting on your end. Thanks!

Sorry to hear you’re having the same issue, @"goodmangames". Just to clarify, did you manage to update your desktop Mac device to File Provider in the end, and then this issue started? What if you quit the Dropbox app now, restart your computer, and then relaunch the app again? Can you share with me the app version it’s…

Thanks for posting your question on our Community, @"jains2k". Even if you upgrade your Dropbox account now, the extended file recovery window won’t work retroactively, so it won’t apply for these files, I’m afraid. Just to clarify though, right after your Dropbox files were deleted from your web account, did you check…

Hi @"TrevW", and welcome to our forum! I’m afraid we can’t assure you of this either, since things may change over time and Windows 7 may not be supported a few years from now (however, for the time being you should be good). If anything changes though, you should be informed about the update and have enough time to make…

Sorry to hear you’re still being billed, @"frankserafini". I checked our system and I can see you’ve already opened a ticket with our support team, so I’ve left them an internal note on your behalf. They should reply back to you as soon as possible. If you need something else, don’t hesitate to ping me here.

Can you please give that a go as well, and let me know if it helps at all?

Thanks for giving that a go! It sounds like you’ve reached the current max width then. I’ve passed your feedback and comments over to our team though for them to consider.

Thanks for sending over your app version, @"stephenneal"! You also mentioned previously you’ve already reinstalled the Dropbox app; did you perform an advanced reinstall as well, or just the basic one?

Hey @"SPop"! Can you also test this out via an incognito window? If you try to make the sidebar more narrow instead, does that work or it doesn’t move at all? I’m just trying to check if it’s at its max width already.