Nancy Dropbox Community Moderator

Thanks for the update, @"skillet"! So, it’s my understanding that your Dropbox icon is now back in the menu back, correct?

Hey @"PAUSE DRAGON", thanks for posting on our forum today. I’d like a few more details first, to further help. What type of link did you share with them exactly? Was it a shared link, that you created with these steps, or was it a file request instead that should allow them to upload files to your Dropbox account? If the…

@"jlutton", did you try out Walter’s suggestion perhaps? If yes, how did it go?

Hey @"mdt1", I wanted to check if you saw Walter’s last message and if you need any further help with this. Let us know.

If you go to your Events page here, you should be able to see the specific deletion event and check more details on the files that have been deleted. As for the two folders that you mention, can you perhaps send me a screenshot of what you see on your end? Just to have a visual. I’d also like a screenshot of your Backups…

Hey there, I can confirm that your ticket is being worked on by our team. If you wish to give them another nudge though, don’t hesitate to respond to the last email you received on your ticket.

Hi from me, too! I’d like to clarify one thing first; the files that you mentioned having been deleted, were they previously in the Documents folder you had backed up with Dropbox? Did you follow these steps, in order to disable your Dropbox backup, before moving the Dropbox folder to your D: drive?

Thanks for your post, @"robert84"! Can you send me a screenshot of said error (while hiding your personal info), so that I can have a look? Keep me updated.

Hey @"Calion", thanks for the screenshots. Is this happening on a different browser, as well? Just so that we can isolate the issue further and see if that makes any difference. You can also test this via incognito mode. Let me know how it goes.

Thanks for your post, @"Tonyrob". When was the last time you could access all of your photos on the mobile app, or even the Dropbox website? Did you previously delete some of your photos, in order to free up Dropbox space? If not, is it possible that the photos you're missing are stored in a different Dropbox account…

Hi from me as well, @"LB3444". Can you clarify what you mean when saying that you can see your account when opening these links via incognito mode? Please also send me a screenshot of what you see, so that I can take a look (unless there’s private info you don’t wish to share here).

Thanks for clarifying that, Arnie! Can you also let me know if the current syncing status of your Dropbox app is up to date? If it is, and you follow these steps, does it try to make everything available offline again before attempting to move the Dropbox folder? In case it does, please send me some screenshots of what you…

Hi @"ArnieF"! Thanks for posting here today. In order to successfully move your Dropbox folder from one drive to another, you’ll need some free hard drive space indeed. Can you clarify what you mean though when saying that the Dropbox app tries to download your files, even though they’re already available offline? You can…

Welcome back to the Community, @"skillet"! It sounds like this is related to your primary user profile indeed. When saying that you fully reinstalled Dropbox multiple times, do you mean that you followed these steps for an advanced reinstall? Other than that, I’d like a screenshot of the error message you mentioned. Does…

Hey @"john1911", I wanted to check if you tried Walter’s previous suggestion and if it worked in the end. Keep me in the loop for any updates.

No worries, @"minty_miller"! We’re glad to hear this is all sorted. Let us know, if you need something else.

Hi from me too, @"dauten"! Can you clarify the type of plan your two Dropbox accounts are on? You can see the plan of your online Dropbox account here. What about the one that’s currently linked to your desktop app? I'll be able to guide you further after that.

Hey @"bgong", thanks for your post! I suggest posting an idea about this here, so that our team can track it and give our users a chance to vote for it, as well. Give me a nudge though, if something else comes up.

Hi from me too, @"lpvmc"! Can you clarify how you replaced your subfolders exactly? Which Dropbox platform did you use to do this?

Hey @"geoffhart1962"! I’m circling back here, in case you missed our previous post. Let us know, if you need more help.

Hi @"Ken R.7", let me chime in here, too. Based on your description, it sounds like you used the selective sync feature indeed, while setting up your Dropbox app. If you wish to make all of your content online-only instead, you’ll first need to sync all of your folders back to the desktop app, I’m afraid. Since I…

No problem at all, @"vinhdanang"! If you need something else, don’t hesitate to ping me.

Apologies for the delay, @"vinhdanang"; I just took some time to double check this. According to what’s mentioned in the Help Center article I previously linked, the Dropbox app needs to be pre-loaded/already installed when you purchase your device (meaning that if you have to install it on your end either via your MyASUS…

Hi @"MarySea"! Hope you don’t mind if I jump in here. Since the Dropbox (Personal) folder no longer syncs to your Dropbox account (online/our servers), you can go ahead and delete it from your computer.

Hi @"davidr178", and thanks for your post. I’ll need some more info here to further assist you. Can you clarify what you mean when saying “copy files”? Do you mean that you’re having an issue when trying to copy files on your Dropbox account, or that you’re not sure how to copy them in general? Let me know.

Alright, thanks for clarifying that. I’ve gone ahead and logged a ticket for you, since we’ll need some account visibility to look into this further. Please reply to it, and I’ll assist you via email.

Thanks for your post, @"billermo", and I’m sorry to hear about your issue. I don’t believe this is related to two-step verification (since you mention it towards the end of your post), but rather the one-time security code that Dropbox sends every now and then for security purposes (I’m afraid that this can’t be turned…

Thanks for posting this on our Community, @"cyshen"! To clarify, this is the first time you’re signing up and installing Dropbox on your computer. Correct? Let me know, and we’ll take it from there.

You should be able to see it in the inbox of your Dropbox email address (the one that you see here). If you still can’t find it though, please make sure to double check your spam folder, as well.

Hi again! In this case, you can only choose to add the files that you’ve updated while working on your SSD drive (but you’ll need to be sure that there weren’t any updates in the rest of the files that you skipped, like Rich mentioned before).