Nancy Dropbox Community Moderator

My pleasure! If you need something else later on, don’t hesitate to post again here.

Hey @"markgoodfellow"! I’m giving you a nudge to see if you’re still having issues with this. Let me know, if you need something.

Hi @"PhilipeE"! Hope you’re doing well. Please correct me if I’m wrong, but from your screenshot I understand that you’re part of a Dropbox team. Right? If you’re not given the option to remove this specific user from the list, you can also delete the shared link altogether (from the link settings) and create/share it once…

Hmm, I see. Have your collaborators also made sure that there are no syncing issues on their end? If they’re using the desktop app, does it also show that it’s up to date and can they see their own files/updates on the Dropbox website? Since your Dropbox app is up to date and you can see your updates on www.dropbox.com,…

Thanks for the visual! Do you see any more details, if you click on the little arrow next to your Dropbox app’s syncing status, i.e. where it says “syncing 18 files”? If not, I’d like you to open your local Dropbox folder next and let me know if there are any files/folders that appear to be syncing there. Other than that,…

Hey @"Locmup", thanks for all the troubleshooting you’ve done so far. I’ve gone ahead and logged a ticket for you in the meantime. Please respond back, and we’ll investigate this further via email.

Hi from me as well, @"dreadmon"! I could find your ticket in our system and I’ve left an internal note for you. Our team should get back to you as soon as possible.

Thanks for sharing more details here! In this case, I recommend continuing via ticket directly, since some account visibility may be necessary in order to look into this further. I can see that one of our support agents has already reached out to you, so they’ll continue with the troubleshooting.

Hi @"clausneergaard"! Thanks for reporting this on our forum. Does the desktop app mention what those 18 files are? You can also double check if there are any specific syncing issues reported in your Sync & storage dashboard (which you can open with the steps listed in this Help Center article). Please feel free to send me…

Hey @"frankinthebox"! Thanks for your post. When saying that you’ve tested this with multiple apps on your Android TV, do you mean that you’re having the same issue with other third-party apps that are irrelevant to Dropbox? If you’re not already signed in to Dropbox on another device, like a mobile phone for example, can…

Hi @"AbdullahN786-dev"! Did Hannah’s recommendations help with the issue you were having? Don’t hesitate to get back us here, if there’s something else you need.

Thanks for the additional info! You mentioned previously that if you add a file to a shared folder, you can see that file; you mean that you can see it only in your local Dropbox folder and not online, right? Based on your screenshot, the desktop app on your computer is up to date indeed, so you shouldn’t be having any…

Thanks for joining our forum, @"IFERAOffice"! Welcome. When saying that you can’t sync your files on any device, do you mean that you’re adding files to your desktop app and they don’t appear on your Dropbox account online/the Dropbox accounts of your collaborators? Is there any chance that you're trying to sync files that…

Hi Linia! Thanks for your feedback on this. I’ve made sure our team can see it, as well. Glad to hear you were able to resolve this, and let us know if you need something else.

Thanks for clarifying, @"majko123". I’m afraid that we don’t have a specific update to share here on the forum. If you wish though, we can log a new ticket for you and send this over to our specialists, so that you can continue the troubleshooting with them from where you left off last time (I had a look into our system…

Hey everyone! It looks like this has already been mitigated. If any of you are still experiencing an issue with the Dropbox website though, don’t hesitate to post about it here.

Hi everyone! Are there any users that are still experiencing the same issue on the Dropbox website? Let us know.

Thanks for posting here today, @"pc13". Please correct me if I’m wrong, but I understand that you’re part of a Dropbox team. Is this right? If yes, have you made sure to enable external sharing for your team? You can also check out this Help Center article on how to do this. Other than that, you can send me a screenshot…

Hi @"SublimeSatori"! Thanks for your post. Is it possible you’ve signed in to a different Dropbox account that has no files saved in it? Besides the email address that you see here, do you have any other email addresses that could be linked to the correct Dropbox account? If yes, you can sign out of this one and log back…

Welcome back to our Community, @"majko123"! I was able to locate your last thread with us here. Are you still having an issue with all online-only files not showing any thumbnails on your Mac device, or are you mostly experiencing this with .psb files? Feel free to also send me a screenshot of what you’re seeing at the…

I’ve gone ahead and opened a new ticket for you, @"rosakis", just in case. The email I’ve sent you should have my name at the bottom, and it’s entirely different from the email notification you’ll receive from my Community post. If you can see it, and you’re still interested, feel free to reply back to me.

Hi from me too, @"RasmusBernander"! I just wanted to let you know that I was able to find your ticket in our system and I’ve left an internal note on your behalf. Our support team will look into this as soon as possible.

Hi @"SandyWilson", and welcome back to our Community. Can you send me a full screenshot of the error message you’re receiving on your end, so that I can also double check the Dropbox platform that you’re using? Have you been getting this error message for some time, or did it only appear today? Let me know when you’re…

Hi @"KJ1993". In case you still want us to look into this, please make sure to send us the details Megan asked for above. Thanks!

Hi @"olg007", and thanks for your post. Since you mention having this issue, I’ve gone ahead and logged a ticket for you in our system. Please reply to it, as soon as you see it, and I’ll further help you via email. See you there!

Thanks for the additional info. Is there any chance at all that these files had been deleted in the past (outside of your file recovery window)? When was the last time you could access them on www.dropbox.com? If you were able to see them until recently, you can use the search bar on the Dropbox website and use any…

Thanks for your post today, @"thedomorefoundation2017"! Renaming a folder on Dropbox shouldn’t have an effect on the files that are stored within, so let’s have a look into this. Right before renaming your folder to “COMMS 2026”, were you able to see all of your older files/subfolders within? I can see that there’s a…

Thanks for all the info you’ve provided so far! I recommend reaching out to the KeePass support team next, @"FrankRizzo"; they’ll need to have a look into this and check why those conflicted copies are being generated in the first place.

Sorry for the nudge here, @"Verwijs". I just wanted to make sure that you don’t need further help with the above. If you do, please let us know.

Hey @"Ruud-J"! Do you still want us to look into your request? If yes, please feel free to send over more details.