Nancy Dropbox Community Moderator

Hey @"sdeba"! Can I log a ticket for you to the email address you see here?

Hey @"SHelp2"! I can see you’ve already reached our support team regarding this. I’ve left them an internal note, so that they can review your request as soon as possible.

I’m sorry to hear about this, @"martini". Can you clarify the type of Dropbox plan you have? If you’re on Dropbox Basic/Plus, I’m afraid it’s not possible to restore any files/folders 30 days after their deletion.

I’m glad to see you were able to resolve the matter, @"graestar888"! Thanks for the tips you’ve left our users, as well. If you need something else, feel free to give me a nudge.

Thanks for posting on our forum, @"dajo". Can you double check if your security key follows the required standards that are mentioned here? If it does, please let me know and we’ll look into this further.

Hey @"Help2025", thanks for your post. How did you upload your files exactly to Dropbox from your external hard drive? Can you walk me through the exact steps that you took and the Dropbox platform you used (website/desktop app)? Also, before disconnecting your drive, did you make sure that all of the photos had been fully…

Hey @"CaroStanners"! Thanks for posting this on our Community. Do you mean that you’d like to move/rename the team folders that you see under the Content tab of your Admin Console? If yes, please try renaming your team folders with these steps instead from your homepage directly. As for moving the team folders, that’s not…

@"Mrmatte", have you made sure that Dropbox is added as a storage location on your iOS device? If not, you can do this the following way: * Navigate to the Word app * Tap the account icon in the top left corner * Tap 'Storage Accounts' * Add your Dropbox account Let me know if that helps at all.

Thanks for those screenshots, @"Jonein"! Can you also check this Help Center article and make sure the external drive you want to move your Dropbox folder to is supported?

Hi @"Jonein", thanks for posting on our forum about this. We really appreciate your feedback and I’ve made sure to pass your comments along to our team in the meantime. As for the external desktop expansion you mention, do you mean that you’d like to have Dropbox be syncing both on your local hard drive and an external…

Hi from me too, @"aalves". Just to clarify, did you have Microsoft Defender temporarily disabled and the issue still remained?

Thanks for reporting this on our Community, @"NataliaDiaz". If I may ask, what’s the current app version of your Dropbox app? Can you also send me a screenshot of the syncing status you mention? How many files are there currently in your local Dropbox folder? You can double check this by right-clicking on it and selecting…

Welcome aboard our Community, @"sl3456"! At the moment, it’s possible to scan documents directly from the Dropbox mobile app and save them to your Dropbox account afterwards. You can check out this Help Center article for more details. Let me know if this could work for what you need.

Thanks for your post, @"cpatmore". In general, files should sync automatically from your web account to your Dropbox desktop app and vice versa. If you’re not seeing entire folders on your desktop app, it could be because you’ve used selective sync on your computer. If that's the case, you should be able to select your…

Hey @"Trijntje D."! If you’ve tried any troubleshooting steps already, can you let me know what these are first? We’ll go from there.

@"dmoon", have you tried a completely different browser or even incognito mode? If yes, I’d like a full screenshot of what you see on your end (please make sure to mask your personal info first).

@"marioinmehrer", sorry for jumping in. Can you send me a few screenshots of what you see exactly on your end? It always helps to have a visual, so that we can guide you better. Thanks and let me know when you're ready!

Hi from me too, @"nicoladonzelli"! If you right click on the Dropbox folder directly, do you see the “Make available offline” option? If yes, please click there and all of your Dropbox files should be once again downloaded to your computer.

Hi @"NargisH"! Hope you’re doing well and thanks for your post. Can you send me a screenshot of the email you received, so that I can have a look? Do you mean that your Dropbox account was deactivated due to inactivity or did something else happen? Finally, is it possible that the email concerned a different Dropbox…

Hey @"cydneejo", thanks for your post. Can you send me a screenshot of the confirmation box you receive? I’d like to have a look for you.

Thanks for posting on our Community, @"dropbearox"! I was able to locate your ticket in our system and I’ve left an internal note for our support agent, as well; they’ll check your latest email and reply back as soon as possible. For anything else though, please give me a nudge.

@"JohnnyMx2", what I can suggest, as the next step is to create a separate user profile on your computer, so that we can exclude any interference from third-party apps. Let me know if you can try this.

@"tonyyvnn", if you're still have the same issue, can you provide a few screenshots of what you see, so that we can further assist? 

Thanks for that! And just to clarify, you’re currently on https://app.hellosign.com/, and not the Signatures page of your Dropbox account here, right?

Hey @"dodzison"! Can you please reply to my email? I’ll be able to further assist after that. Thanks!

Hi @"mjc", let’s have a look into this together. First off, do you remember the names of any of your old Paper docs? If yes, I’d like you to use the search bar on www.dropbox.com and let me know if you see any results there. Other than that, I’d like you to have a look at the Events page of your Dropbox account and tell me…

Thanks for your post, @"joshuazhirkee433"! Those are some good troubleshooting steps indeed. Can you also give this a go via an incognito window? If the issue persists after that, I’d like a full screenshot of what you’re seeing on your end to have a visual. Just make sure to mask any personal info showing first. Ping me…

Thanks for your post, @"Mats Samuelsson"! If I understand correctly, you’re seeing two local Dropbox folders on your computer and both of them seem to be syncing to your Dropbox account online, correct? To look into this further, can you send me a few screenshots of what you see on your end? I’d also like a screenshot of…

Thanks for the additional details! Did you edit this file on your desktop app before deleting it on the 12/25? If yes, do you remember if the updates managed to sync to our website before removing the file altogether from your computer? Please keep in mind that we don’t have account visibility on the forum to look up this…

Hi from me as well, @"SteveB00"! Hope you’re doing well. Apologies if you’ve already tried this and I’ve missed it, but can you also attempt to refresh your Finder with the following steps? -Click on the Dropbox icon in your menu bar and quit the application. -Open your Activity Monitor from your Mac Utilities folder.…