Nancy Dropbox Community Moderator

Hi @"ReRe2", hope you don’t mind if I jump in. You mentioned previously that you were able to see sync icons after performing an advanced reinstall of your Dropbox app, correct? If you still see those icons in your local Dropbox folder, I’d like you to send me a screenshot of them, as this is quite a bizarre situation…

Thanks for posting on the forum, @"jjcmowery"! If the file was deleted from the local Dropbox folder on your desktop app and it hadn't been synced to your web account/our servers in the past, I'm afraid there's not much that can be done, but let's check a few things first. When was that file deleted exactly from your…

Hey @"ArturFerreira", thanks for posting here. Can you please clarify what you mean when referring to the backup? Are you talking about computer backup perhaps? If you delete a file/folder from the local Dropbox folder on your computer or from the folders that you’re backing up with computer backup, then this file/folder…

Hey @"Fundación D."! Can you provide me with a few more details on your Dropbox app setup, so that I can further help? For example, what’s the current syncing status and app version of the desktop app? Can you also clarify the OS version of your computer? Are you having an issue with a single device or multiple ones?

No problem, @"BasicUser"! I’ve just opened a new ticket for you. Please reply to it and I’ll further assist.

Thanks for clarifying! The pictures of your “Camera Uploads” folder should indeed appear under the Photos tab on your Dropbox account. However, since “Photos” is a tab on your account and not an actual folder (where photos can be moved to), can you elaborate on what you mean when saying you have to manually move your…

Thanks for sharing your thoughts on this, @"Stepha_Rose"! I’ve passed this as feedback to our team, in case they can adjust this in the future.

If you open your email address, can you find the ticket there, as well? You should still be able to reply back to him (even if the ticket has been automatically closed due to inactivity in the meantime, in which case a new ticket will be generated by the system).

@"ckiii21", can we log a ticket for you to the email address you see here and see if we can further assist internally? I can't guarantee much of course, but at least, we'll have some account visibility then.

Hi @"christaevenell", I’m sorry to hear about this. To clarify, did you cancel the Dropbox team subscription by following these steps on your account? After the plan was cancelled, do you remember if it went into locked state and if you disbanded the team after that?

Thanks for the clarification, @"Thuggs"! I’ve shared all of your comments and feedback with our team, in case this is something they’d consider in the future.

Hey @"trombasso", I’ve shared your feedback on this with our team, so that they can see your comments here and take this into account.

@"Afonse-DK", regarding the issue with the Photos page, does it appear empty if you open it via a different web browser/your current browser’s incognito window? As for moving pictures in bulk, you can definitely do this, but you’ll need to select all of them first in your “Camera Uploads” folder (you can do this by…

@"BasicUser", you can see your past support tickets either by opening your Dropbox email address and checking your inbox, or by going to this page.

Thanks for your post, @"amcoffice". Out of curiosity, are you able to copy paste your screenshots/files on the forum? Or are you having trouble doing this, as well? Let me know, and I’ll have a look.

Hey @"Shelski". As a test, can you try to install a previous version of the Dropbox app instead and let me know if you face the same behavior/message?

You’re all set, @"Dbell654". Please reply to my email, when you can.

Hey there! Can you attach your screenshots here by pasting them directly into the reply box?

@"Dbell654", can you follow the steps below and let me know if they help at all? * Navigate to the Excel app on your mobile device. * Tap account icon in top left corner. * Tap 'Storage Accounts'. * Tap 'Edit'. * Remove desired accounts to ensure only 1 Dropbox account is connected. * Retry opening an MS Excel file from…

Thanks for that! Can you please select the “Make available offline” option from the menu and let me know what happens then?

@"lehestro", can you send me the ticket number of your support convo, so that I can take a look?

Salut @"Chapon" ! Veuillez noter que nous avons une section du forum dédiée aux messages en français, je vous suggère donc de poster là-bas à la place. Si vous souhaitez continuer en anglais ici, faites-le moi savoir. --------------- Hey @"Chapon"! Please note that we have a dedicated section of the forum for French posts,…

Thanks for the screenshot, @"ReRe2"! I see what you mean. Can you right-click on one of your folders, which says 0 bytes, and send me one more screenshot of the options you see then?

Hey @"jencloud"! Please reply to my email, when you see it, and we’ll go from there.

Thanks for posting here, @"David S.297"! If you’d like to add a customized logo, you can do so, but this is only possible after purchasing our Dropbox Replay add-on (for more info, please check out this Help Center article). Let me know, if you wanted something different though.

Hey @"descuidadad"! Can you clarify the OS version of the device that’s not eligible for File Provider at the moment? Other than than, I’d like to know what drive you currently have the Dropbox app installed on; is it an internal drive or an external one?

Hey again, @"CarlosC1515"! Can you also send me a screenshot of the merge fields in your template? I’d like to check everything and see if there’s any issue with the formatting that results in the error you’re getting.

Thanks for giving that a go, @"Nuber Lone"! One more thing I want to ask you, to have a clearer image of the issue, is whether you click on anything that’s Dropbox-related when launching your computer (like the Dropbox icon in your system tray, for example), right before the Dropbox folder opens in your File Explorer.

Thanks for clarifying. Can you also tell me the syncing status and app version of the Dropbox app he's running?

Thanks for all the screenshots! Appreciate them. Can you please try to set a file as online-only again now (if possible) and then, open it with VLC? Do you notice the syncing icon change at that point? The specific sync icons that you’re seeing next to your files usually mean that they files have been opened with a…