Nancy Dropbox Community Moderator

Thanks for clarifying that, Frank. Are you absolutely sure there’s no typo when inserting your email address or password? What I’d suggest as the next step, as a test, is to reset your Dropbox password and tell me if you can log in then.

Thanks for the screenshots, Frank! If you’re not on a free Basic account with more than 3 devices currently linked to it, can you reinstall the Dropbox mobile app and let me know if you still receive the same error after that?

Thanks for posting on our forum about this, @"Frank Doebbelin". To look into this further, can you send me a screenshot of what you see when trying to sign in to your Dropbox account, before and after entering the code? If there’s your email address showing, please make sure to mask it first. Give me a nudge, when you’re…

Thanks for posting here, @"pixel666". Can you send me a few more full screenshots of your Dropbox backup settings? Also, which directory are these hidden folders normally saved in on your computer? Let me know more details and we’ll check this further.

Hey @"Diane V.2"! You don’t need to do anything on your old computer. The only thing you have to do is go here on your new computer and install the desktop app to your device. After you’ve signed in, it’ll create a new Dropbox folder, which will sync your files to your new computer.

Sorry to hear you’ve having the same issue, @"house12". When saying you did a clean reinstall, do you mean an advanced reinstall perhaps? Can you clarify the Dropbox app version you’re running on your computer?

@"jkdotmv", can you clarify the syncing status and app version of your Dropbox app at the moment? If you open the files that you edited recently via File Explorer > your local Dropbox folder, do you see your latest edits?

Yes, please. Before trying that though, can you also test one more thing with me (if you haven’t done this already)? Can you create a shared link to one of your files instead, send it via iMessage, and tell me if there’s an issue then, as well?

Hi @"Fourcuz"! Sorry to hear about this. From your post, I understand that you’ve already checked your spam folder, correct? If you haven’t tried this already, I’d also like you to add no-reply@dropbox.com to your email contacts and resend the code. Finally, what you can do as a workaround is to reset the password of your…

Thanks for posting here, @"jkdotmv". To look into this further, we’ll need to know a few more details. For example, which platform/device did you use to edit those files initially? Were you able to see your updates on www.dropbox.com after that? Are you missing updates from the same platform/device where you originally…

Hey @"DavidJ1"! Have you tried reinstalling Xmind on your device? To clarify, are you seeing all of your files normally, if you open the Dropbox mobile app? What’s its current app version on your iPad?

Hope it’s OK if I jump in too, @"bachtenor". What I want you to try next is to open your local Dropbox folder and see if there are any files that are currently trying to sync in there. Feel free to also send me a screenshot of what you’re seeing.

Hi from me too, @"hw213nw"! It sounds then that this has something to do with iMessage specifically. Is it possible to reinstall the app on your device? Do you see any difference after that?

Hi from me too, @"khalidnikon"! Can you try something else for me? What I want you to do is right-click on your local Dropbox folder, select “Get info” and send me a screenshot of the next window you’ll see.

Hi @"Ino4"! Thanks for your post here. To have a clearer image of what may have happened, can you clarify how exactly you migrated those files over to your new Mac computer? I’d also like a screenshot of how they appear when you open your local Dropbox folder there. Let me know when you’re ready, and I’ll have a closer…

Hey @Glop, hope you don’t mind if I jump in. At the time, it’s only possible to do this via the web/mobile app, as Hannah mentioned above. Whether or not this is something that’ll return to the desktop app as an option in the future, I’m afraid we can’t provide much info on.

Thanks for posting about this here, @"CFGtech"! Do you happen to use Dropbox Badge, by any chance? Other than that, can you let me know what’s the syncing status and app version of your Dropbox app at the moment? Feel free to ping me, when you’ve got more info.

Thanks for posting here on our Community, @"DenRad"! Your feedback is truly appreciated and I’ve passed all of your comments to our team, as well. If you need something else, I’ll be around the forum.

Hey @"Blud", can you send me a screenshot of what you see exactly? We’ll go from there.

Hey @"ImgnPixel", sorry for jumping in. To make sure I got it right, this folder isn’t saved within another shared folder, correct? Are you still unable to see the “Unshare” button even on another browser?

Thanks for your post, @"funwin". Does the same thing happen on different browsers, or even, an incognito window? You can attach your screenshot here by clicking on the camera button that’s located in your message box. Keep me in the loop for any updates.

Instead of signing out of the Dropbox app on that device, which is no longer possible, you’ll be doing this via the page Hannah linked above. You can even delete the local Dropbox folder that was created on that device this way (so, you don't need the physical computer to take any actions on it). As for the device you’re…

Hi @"NZ Adam", thanks for your post. To clarify, did you also check with your colleague and she never sent that email on her end indeed? As for the actual file on your Dropbox account, can you select it (by clicking on the square button next on its left side) and send me a screenshot of what you see then? Ping me when…

Hey @"Skymark"! Can you send me a screenshot of what you see exactly, when trying to copy your files? It’d really help to have a visual in this case. 

Hey @"EricTabet"! Thanks for posting on our forum about this. Can you send me a few screenshots of what you see on your end, while not in compatibility mode, so that I can have a look? More specifically, I’d like a screenshot of your Dropbox app version and current syncing status, as well as a screenshot of the OS version…

Hey @"gbeck100" and @"ctyrider", thanks for posting here. @"ctyrider", can you also send me a screenshot of the current Dropbox folder location you see under the Sync tab of your app preferences here? I'll be able to further help this way.

Thanks for posting on our forum today, @"Fred O."! The files that you’ve added/updated via your old Windows 10 device, can they be found on your Dropbox account online? Can you clarify what’s the syncing status and app version of the Dropbox app on your older computer? We can further check this after that.

Thanks for posting on the Community, @"awtravis77". Can you clarify if, when your other device crashed, it had synced everything online to your Dropbox account at that point? Can you see all of your latest updates on www.dropbox.com? Let me know and we’ll go from here.

Hey @"Drykon"! Welcome to our forum. The shared link is throwing the same error on an incognito window, as well, right? Do you have any other links that have the same issue, or is it the only one? Other than that, I’d suggest checking with the owner of the link (in case that’s possible), just to make sure they haven’t made…

Thanks for letting us know about this here, @"deditonmulodden". To my understanding, you also inserted your name and email address, but when hitting the “Upload” button, nothing happened, correct? In general, you should be seeing the progress of your files being uploaded indeed and when the upload is complete, there should…