Nancy Dropbox Community Moderator

Hey @"sushidestroyer"! Welcome to our forum. Do you mean that you’ve enabled camera uploads on your iPhone and the Dropbox mobile app is trying to automatically upload your previous photos again, even though they’ve been uploaded to your account already? If yes, what I can perhaps suggest is to clear the Dropbox app’s…

Hey @"T Alda"! Thanks for asking help from our forum. Can you follow these steps once again and send me a screenshot of what you see? I’d also like one extra screenshot of what you see on this page and this one. Ping me when you’re ready.

Hi from me too, @"sewkat"! If you go to your Security tab here, how many devices do you see currently linked to your Dropbox account? Have you also tried downloading and installing the Dropbox app via our offline installer here?

@"darcy-at work", to clarify, you see there are 80k files updating when checking the syncing status of the Dropbox app, correct? How long has it been since you made those files online-only? Is the same number of files still updating or has it changed since you posted here?

@"Cburn", is it alright to log a ticket to the email address you see here? We can check this internally.

Hey @"tsarindustries", welcome to our Community! I truly appreciate you taking the time to share your thoughts on this, so I’ll make sure to pass your comments internally for the awareness of our team. Feel free to reach back for anything else you may need.

Can you send me a screenshot of the Dropbox preferences you’ve checked, so that I can have a look? I’d also like one more screenshot of what you see here.

Thanks for giving that a go, @"philk949". I just logged a ticket for you, so we can investigate this further. Please reply to it, when possible.

Hey @"ab769585", thanks for your post. To make sure I got it right, you had installed the Dropbox for Outlook plugin, and it got randomly removed from your Outlook email? Did this occur after any kind of update perhaps? What do you see when trying to install it again? Finally, are you part of a Dropbox team by any chance?…

Welcome aboard our Community, @"acpenn". Can you also send over a screenshot of the error, so as to have a visual? Out of curiosity, have you tested this with audio files? They don’t present the same error, correct? Do your video files preview normally on www.dropbox.com? Finally, I’d like to know the syncing status and…

Hey @"philk949", hope you don’t mind me jumping in. Have you also tried our offline installer here? If this still doesn’t help, we can log a ticket for you next and look into this.

Hmm, I see. Have the files, that appear to have been deleted, been shared with anyone else? Or are they all personal files you uploaded to Dropbox? Can you send me a screenshot of what you see on your Events page? We don’t have account visibility here on the forum, so I can take a look this way. Were you able to restore…

Sorry to hear this happens, @"jody C." Can you clarify the syncing status and app version of your desktop app? Did you have any recent OS updates? If you quit the Dropbox app after checking its syncing status, does the issue go away immediately? Does the issue also occur on the Dropbox website? Have you tried different…

Hope you don’t mind me jump in, @"selectcreatives"! When saying you upgraded via the Dropbox app itself, do you mean the Dropbox mobile app? I’m asking because, if it’s the latter, then Apple may be handling your payments instead. Does the transaction appear as complete, if you check your bank statement now? Did you…

Thanks for giving that a go, @"CarlsB"! Are all GIF files under 100MB in size or 50 megapixels? You also mentioned in the beginning nothing happens when trying to download them via the shared link. Are you having similar issues on different browsers?

Hope it’s OK to jump in, @"maxgerard". Did you end up asking your administrators to allow the installation of the Dropbox app with full admin rights?

Thanks for providing more info! Did you get the chance to check your Deleted files page in the meantime? Besides that, you can also have a look at your Events page. Can you see your missing files there and find more info on what may have happened (and also restore them)?

Please do, @"Vibhi"! In any case, you’ll need access to your previous Dropbox account, as this one is a separate one (from what I understand from your post).

Thanks for posting this on the Community, @"DCC1"! First off, how do you move these folders to Dropbox exactly? Are you dragging and dropping them into your local Dropbox folder or are you manually uploading them to the Dropbox website? If the former, do these folders appear empty on your web account, too? Are you taking…

Hi @"Vibhi", I’m sorry to hear about the situation. Let’s have a look. From your post, it does sound like computer backup was enabled at some point for your Desktop folder indeed. Since you mention that your access was taken away, I imagine you can’t access your Backups page online now to look for this folder, correct?…

Hey @"NadT", sorry for jumping in. To clarify, are you seeing anything like Google Play when checking your Dropbox payment in your bank statement? Does your transaction appear to be complete or is it in pending state still?

Hi again, @"PtboPete"! I’ve logged a new ticket for you. Can you check your email address and reply back to me, if you can see it in your inbox?

Hope you don’t mind me jump in, @"andrewtsymbal". Do you see the exact same thing on different browsers? Feel free to test this on an incognito window as well and let me know what happens then.

Hey again, @"andrewkol"! One more thing I’d like to clarify; if you go to your Dropbox Sign account here, do you see your full name capitalized? Feel free to send me a screenshot of what you see, too. I’d like to gather as much info as possible and log your feedback with our team, based on what you see.

@"KevinFischer", did you contact abuse@dropbox.com, like Hannah suggested above?

Hey @"polishrifle123", sorry to hear about that. To look into this further, we’ll need a few more details on what you see exactly on your end (especially, when it comes to the Dropbox app’s syncing status and app version).

Thanks for keeping us in the loop, Peter! Can we go ahead and log you a ticket, like Walter mentioned above? We can contact you to the email address shown here, if that’s the one linked to the Dropbox account in question.

Sorry to hear about that, @"aboissonneault". When did you notice this issue for the first time? What video formats are you having this issue with? What’s their size and duration?

Sorry to hear the same thing’s happening for you, @"AL43". Can you attach a screenshot of what you see here? I’ll take a look for you.

That’s great, Debbie! I’ll be here, if you need something else.