Nancy Dropbox Community Moderator

Thanks for posting on our forum, @"Fabio C."! To make sure I got it right, you’d like to connect your desktop app to your old Dropbox folder, so that it doesn’t re-download all your files from scratch. Correct? While signing in to the desktop app, and right before seeing the option to open your Dropbox folder, can you see…

Please check your email address, when you can, @"synnem", and reply to my email. See you there!

Hmm, did you also try deleting the shared link itself from the Shared tab here? 

Hi @"andymadden"! Welcome to our forum. Before taking any actions on your Dropbox app, can you clarify its syncing status and app version? Other than that, I’d like you to compare the email address you see here with the one you see under the Account tab of your app preferences and let me know if they’re the exact same.…

Hi from me as well, @"be-each"! Can you send me a screenshot of the default sync settings you have under your Sync tab here, so that I can take a look? I’m unable to access the screen recording you sent us above, unfortunately.

Hi @"gyanarthi", hope you don’t mind if I chime in. To back up your website to Dropbox, are you using a specific third-party app/plugin? You don't upload your backups to Dropbox manually each time, correct?

Hi from me as well, @"CarlW". After taking a look at your screenshot, this looks like a network share, which is generally unsupported when it comes to accessing the Dropbox folder on your device. As a result, I’m afraid we can’t provide much here, but I’ll leave this thread open in case any other user has had similar…

Hi from me too, @"Unknown abstracts"! Just to clarify, did you set your entire Dropbox folder as online-only? Can you right-click on the Dropbox folder now, go to “Get info” and send me a screenshot of the next window you’ll get?

Thanks for these screenshots, @"rsrunique"! This is interesting, indeed. Are you having trouble deleting any other files on your Dropbox account? Or just the ones associated with the shared link you sent out? You can also try uploading a small file to your Dropbox account and see if you can delete it after that.

Hi @"synnem". Can we log a ticket for you at the email address you see here?

Hey @"b012b012bb". I'm afraid not even our support team can update the email address of that Dropbox account, as this would pose an account security concern. However, I've logged a ticket for you, so that we can check all other possible options. Please reply to my email, as soon as you see it.

Hey @"omglol"! In general, before confirming anything, we want to gather as many details as we can, so that we can provide the most accurate info possible. In this case, I wanted to make sure that you’re working on Dropbox in both cases and not Dropbox Sign. On Dropbox, you should be seeing your signature requests on both…

Thanks for posting on our Community, @"VG2024"! Can you send me a screenshot of what you see exactly, right after trying to share your folder with other users? If I get it right, you’re trying to share it with both members of the team and external users and the same thing happens. Correct? Keep me in the loop for any…

Hope you don’t mind me jump in, @"omglol"! Can you send me a screenshot of what you see on your mobile app versus what appears on your Dropbox account online? If there’s anything personal showing, make sure to mask it first.

Hey @"rsrunique"! Do you see those files, if you visit your Dropbox homepage here? If yes, you should be able to delete them this way (keep in mind that the shared links you sent will also stop working, if the files they link to are deleted from your account).

Thanks for all the screenshots, @"andr3i"! Can you test this via a different browser as well and let me know if the same issue still persists? 

Hi @"Lindanew", hope it’s OK if I jump in. Is it possible you simply dragged the Documents folder within Dropbox on your computer? If you go to this page, do you see your Documents folder there?

Sorry to hear about this, @"GG35". Just to clarify, did the issue come back this time right after updating the OS of your computers, or was it already present when this happened? Can you clarify the current syncing status of your Dropbox app, as well?

Welcome aboard the Community, @"borii"! To make sure we’re on the same page, have you checked your Backup page online and none of your files are there? Let me know and we’ll take it from there.

Hi @"andr3i", and thanks for posting on our forum today. Can you send me a screenshot of any errors you’re getting now? Let me know when you’re ready.

Thanks for the screenshot, @"joonhwa"! Did you check my previous question about the Microsoft app you can use to edit your files?

Did you download the Microsoft Word app for editing documents? If not, can you give this a go and let me know if you still have an issue? Feel free to send me a screenshot, as well.

Hope you don’t mind if I chime in, @"BasicUser". If you don’t have more than 3 devices currently connected to your Dropbox account (you can double check this here), please try reinstalling the Dropbox app and let me know if it fixes the issue.

Hi from me, @"taha2"! Is the folder in question located within another one? Is it a shared folder that you’re having trouble with or a team folder? Feel free to send us a screenshot of what you see too, so that we can have a visual of what appears in your case.

Hey @"nikksaab"! To narrow down what steps you’ve already tried, did you also check your email’s spam folder and added no-reply@dropbox.com to your email contacts, before resending the code?

Hey @"Robert T.30", can you click on the Dropbox icon again and send me a screenshot of the window you see next? I’d like to have a visual and see what we can try from there.

Hey @"joonhwa"! What @"Mark" meant is that you can’t edit those files with the Dropbox mobile app. You’ll need to download the Microsoft app for Word on your phone instead and edit the files there. Your updates should sync to Dropbox normally.

@"marcelltab", I can see this was posted two days ago. Are those files still there? If yes, can you clarify the current syncing status of your Dropbox app?

Hope it’s OK if I chime in, @"Sumski1111". Are you still having the same issue? If yes, can you test this via another browser/incognito window and let me know what happens? Finally, what’s the total size of files you’re trying to download?

Thanks for posting this on our Community, @"cherylshep"! Are both these members part of your Family plan or do they have their own individual Dropbox accounts? Can you clarify what they see exactly when trying to edit the files you’ve shared with them? Are they also trying to edit them via www.dropbox.com or their desktop…