Nancy Dropbox Community Moderator

Thanks for posting on our Community, @"user500". Was the user, whose Dropbox account has been deleted, also the owner of the shared folder or just its member? Are you on a personal account or Dropbox team? Feel free to send me a screenshot of what you see too, while hiding the personal details that may be showing. Keep me…

When saying the file wasn't online, you mean on www.dropbox.com, correct? You could access your Dropbox account directly from your web account instead, but the desktop app should still be syncing files normally to the rest of your devices, no matter if they’re set as online-only or available offline (these settings are…

@"Carola11", since this is most likely related to OneDrive indeed, there’s not much guidance we can offer, I’m afraid. Only the Microsoft support would be able to do that.

Hi Kneth! Hope it’s OK if I jump in. Do you mean that you’d like to open the files on your desktop app and make sure they’re not made available offline even then? If yes, I’m afraid that’s not possible, as the Dropbox app needs to download the content of the file first for you to access it on your device. When you don’t…

@"yomaocorp", even if you downgrade your Dropbox account, this shouldn’t affect the files you’ve already uploaded. However, if this is the first time the ban has been applied to your Dropbox account, it should be lifted automatically after 24h have passed. If you still have issues after this timeframe, feel free to let us…

If you clicked on the globe icon of your desktop app, it means that you tried to upload these files via www.dropbox.com. Correct? If yes, I can suggest trying a different browser as a test (or an incognito window) to see if it’ll make any difference. If it doesn’t, you can try dropping that folder in the local Dropbox…

Glad to hear incognito worked! This means though that the issue is most likely browser-related. What we usually suggest, in cases like this, is to clear your browser’s cache/cookies and also make sure that it’s updated to the latest version. Other than that, you can restore your browser to its default settings and disable…

Thanks for clarifying that! When you have access to your device again, I’d also like to know the Dropbox folder location that you see under the Sync tab of your app preferences. Otherwise, we could risk deleting the wrong folder, which would also affect your Dropbox files online.

Welkom bij onze community, @"Sjirk "! Als je zegt dat je het Dropbox-icoontje niet meer ziet in je taakbalk, bedoel je dan het kleine icoontje dat zich in je systeemvak zou moeten bevinden, dicht bij je klok- en taalinstellingen (rechtsonder in je scherm)? Als dat zo is, wil ik dat je naar het Start-menu van je Windows…

Welcome back to the forum, @"TimB2". Can you describe to me the exact steps you took to back up those files? Do you have external backup enabled on your Dropbox account or computer backup instead and you moved those files to one of your computer folders, that’s currently being backed up? What’s the size of the folder…

Hey @"Parastoo1984". In the meantime, we can also log a ticket for you and have our specialists investigate this further. Is it OK to contact you at this email address?

Thanks for your post, @"AA071". Can you send me a screenshot of the two Dropbox folders you see on your computer (along with their location)? If there’s any personal info showing, like your username for example, feel free to hide that one. Other than that, I’d like a screenshot of what you see under your desktop app…

Hope you’re doing well, @"Siddharth Ranchod"! Welcome to our forum. Was the shared link sent to you by someone else? Have you tested it on a different browser/incognito window to see if it throws the same error there? Are all of your shared links having the same issue or is it just this specific one? Let me know more info.

@"lukeneedshelp", can you right click on your local Dropbox folder, go to “Get info” and send us a screenshot of the next window you’ll get?

Hey @"LotteR", I believe Walter was referring to the OS version of your mobile device/phone. Other than that, have you tried clearing the cache of your Dropbox mobile app and reinstalling it on the affected devices (phone and pocketbook)?

Thanks for posting here, @"ManL". The personal folder that you’re seeing (under your team member name) is for when you wish to store private files on your Dropbox account and not have them be visible by the rest of the team. You can most definitely though don’t use it, if you don’t wish to. As for the device where the…

Hey @"Joaniemn"! For Megan to further assist, you’ll need to reply back to her email first.

@"lt6", do you remember if it had been more than 12 months since the last time you accessed your Dropbox account? If it had, the account could’ve been possibly disabled due to inactivity, in which case there’s not much that can be done, I’m afraid.

Hi @"DD77"! Thanks for posting on our forum today. To make sure I got this right, you created this file inside your client’s shared folder and it doesn’t appear on any of your linked devices/web account. Correct? As for the "Copy Dropbox Link” function you’re missing, do you see any other Dropbox options when…

@"Tahany_Hassan", can you go to your Plan page and send us a screenshot of what you see there?

I totally understand where you’re coming from, especially since your business is being affected by this. I’ve left our support team an internal note, so that they may get back to you as soon as possible.

Hey @"Marshal mellow"! Hope it’s OK to jump in. To take a screenshot of what you see, you can click on the PrtScn key located on your keyboard (on the upper-right side of most keyboards, or next to the Space Bar on some). After that, your screenshot will be most likely saved in the Pictures folder of your computer. You can…

Hi from me as well, @"Cassie2024". Have you also tried an advanced reinstall of the Dropbox app?

Thanks for posting about this on our forum, @"mossbeach"! Can you send me a full screenshot of the first message you mention? Is this folder located within another shared folder, by any chance? I’d also like a screenshot of what your wife sees on her end when trying to open the link. Let me know when you’re ready and I’ll…

I’m sorry to hear about this situation, @"SeoulGalVP". I had a look into our system and I could locate your ticket with our support team. The case is currently being handled by our specialists, so I’d definitely recommend continuing with them, as we don’t have any account visibility here on the forum. One thing to clarify…

Hi @"User_624"! Welcome aboard our Community. From your first screenshot, it looks like your personal Dropbox files are taking up most of the space indeed. To calculate the size of your files/folders, you can follow these steps. Finally, keep in mind that shared files/folders use space from your Dropbox account, as well.…

Glad to hear that worked! Besides updating Chrome, you can also try to restore it to its default settings/disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Hey @"RabanePaco"! Yes, please send us a screenshot of what you see and we’ll go from there.

@"CrazyCajun", if you go here for example, do you still not see an option to chat in? If you don’t, please send me a screenshot of what you see exactly and I’ll have a look for you.

Hey @"karenap". I went through your previous posts and I see you mentioned seeing a circle with a slash when trying to move your duplicate files around. Can you send us a screenshot of what it looks like? Are you seeing the same icon when renaming those files, or nothing happens at all in this scenario?