Nancy Dropbox Community Moderator

Are there any other apps running in the background at the moment? If you check the current syncing status of the Dropbox app, what does it report?

No worries, @"amcoffice". I’ve gone ahead and logged a new ticket for you; you can attach the new info you’ve gathered there.

To be frank, the 300k file soft limit has existed for a very long time; while it’s not necessary that you’ll face performance issues on the Dropbox app, if you have more than 300k files in your Dropbox folder, it can be a contributing factor. In any case, I’d like you to give these steps a go and let me know if you see any…

Hey @"stereosides"! Thanks for posting on our forum and welcome aboard. If you’re backing up files to a third-party app at the same time, then this may also affect the time needed to sync/back up your files to Dropbox. In general, please keep in mind that each file you upload/sync to Dropbox is divided and compressed into…

Hey again, @"amcoffice"! I can see that your old ticket with our support team was automatically closed after some time of inactivity. Did you try to reply to that ticket/email directly and you had an issue generating a new one?

Hey @"muestik"! Is the Dropbox app stuck downloading those 22 files or does the number keep changing? If you keep the window with the properties of the Dropbox folder open for a little longer, does it show the current number of files that it contains?

Thanks for your post, @"HuaDeity_"! Can you try the steps provided here and then attempt to create a new Dropbox account again? Let me know if you’re still having the same issue after that.

Hey @"tmp20250109"! I just wanted to let you know that this improvement is now delivered. The feature it's a part of is still being ramped, so not all users will experience it; when they do though, this improvement will be a part of it.

Apologies for the delay, @"thedriver"; I just wanted to double check this with the team and see if there’s another option. As the drag and drop function is no longer supported when it comes to the pinned Dropbox icon in the taskbar, I’m afraid there’s not much more I can suggest on my end. However, since there may be…

Thanks for these screenshots! They’re much appreciated. What if you open one of your folders instead, select all the files inside, right-click on them and select the “Make available offline” option? Are they still not being downloaded to your device? As for checking whether your Dropbox app has been updated to File…

Hi @"LAist"! Can you provide a few more details on what you’re seeing exactly on your end? Are you only not seeing the option to make your files available offline or all Dropbox options, in general? Feel free to send over a screenshot, as well.

Hi from me too, @"spydee"! Out of curiosity was the integration working for you before and it suddenly stopped or is this the first time you’re trying to save your recordings to your Dropbox account this way? Have you tested this via another browser too, and the issue persists?

Thanks for the feedback you’ve shared with us, @"ridgenc". You can find more info regarding the new release of Dropbox Paper in this Help Center article. As for the Dropbox Paper mobile app, did you try reinstalling it, and also restarting your device, and you still can’t see your Paper docs listed?

Thanks for letting us know about this here, @"compost"! Besides updating the OS of your computer, did you also update your desktop app to Dropbox for macOS on File Provider? As for your online-only files, if you right-click on them instead and select the “Make available offline” option, are you still unable to sync them…

Thanks for updating us! We’re currently looking into this and we’ll let you know when we have more updates.

Thanks for clarifying that, @"jayparryux"! Can you please try to re-apply now and let me know if the issue persists?

Can you also test this via an incognito window on your current browser? I’d like to check if that’ll help at all.

Hi @"abitofhelpplease"! Hope you don't mind if I chime in. As for your first post, yes you’re correct; the only thing I’d like to mention is to make sure that all of your .mp3 files have been synced to your Dropbox account online before signing out/uninstalling the Dropbox app on your old machine. You can do this by…

Hey again, @"indub"! Out of curiosity, are you having the same issue, if you compress the GarageBand file first to a .zip one and upload it to Dropbox after that? In general, package files can be uploaded to Dropbox this way, but I understand if it’s not possible to test this, since you’re using the GarageBand mobile app…

Hey @"Charem", hope you don’t mind if I jump in. Due to the nature of the issue, I believe it’d be better to have our support team look into this directly, so that they can check your Dropbox account too (as we don’t have any account visibility here on the forum). Is it OK to reach you to the email address you see here? Is…

Thanks for letting us know about this here, @"Joe_a20240220"! I’ve removed your shared link just in case, since this is a public forum and anyone would be able to see and access it. Now, regarding your Deleted files page, do you mean that you can see the folder and files there? Can you send me a full screenshot of the…

Thanks for giving that a go! Can you also make sure that your desktop app has been updated to our most recent version, in case it’s not already?

Hi from me as well, @"ryofurue"! From your screenshot, it looks like your device was in the process of calculating the size of the files in the Dropbox folder. If you give it a bit more time, does the size appear or does it keep calculating still? Other than that, I’d like you to restart the Dropbox app with these steps: *…

May I ask what type of Dropbox team you’re on? If you’re on one of the teams mentioned here, you can use the “Log in as member” feature and remove this file individually for each one of the team members instead.

@"jayparryux", can you clarify if you’re also gone through @Rich’s post here? Let me know and we’ll go from there.

Hey @"PoweredUp". If you hover over these files, there’s still not an option to remove them from your desktop app’s activity, correct? What if you restart your computer instead?

Hey @"indub", thanks for posting on our forum today. You can read more about Dropbox and package files in our Help Center article here. Now, as for the files disappearing or being renamed, can you please describe to me the exact steps that you’re taking to add them to your Dropbox account? When the file disappears, where…

Welcome aboard our Community, @"CHbks"! To have a visual of the issue, can you please search for a file in your Dropbox folder again and send me a full screenshot of the results? After that, I’d like you to send me one more screenshot of the file, as it appears within your Dropbox folder. Out of curiosity, is this…

Thanks for posting here, @"thedriver"! Were you able to drag and drop files to your Dropbox folder via the taskbar icon until recently and this suddenly stopped? Was it after a recent update when you noticed this? If you open your local Dropbox folder, are you able to drop files in it directly? Finally, I’d like to know…

Hey again, Joel! I see a bunch of folders that have become online-only indeed; can you please clarify their original size? Just to isolate the issue a bit more.