Nancy Dropbox Community Moderator

Hey @"DenCon"! Please feel free to send over a couple of screenshots of what you see on your end, and I can take a look for you.

Hey @"Amuts224"! Do you also need to reinstall the Dropbox app every day (like the OP)? If yes, does the issue seem to be temporarily fixed after that, or does the reinstall not help at all?

Hi from me as well, @"ckoz2015". If that’s alright with you, can you upload a screenshot that shows the shared link you created more clearly, so that I can check its URL? I'd also like you to create one more shared link, but for a different folder, and let me know if you see the same thing when opening it via an incognito…

I see. In this case, I'd like to log a ticket for you to the email address that's linked to your Community profile here and investigate further. Is it OK with you?

Ciao Gerardo! Spero che tu possa intervenire. Per chiarire, dopo aver reinstallato l'app Dropbox sul tuo computer, non riesci ancora a vedere l'opzione "Rendi disponibile offline", corretto? -------------------- Hey Gerardo! Hope it’s OK to jump in. To clarify, after reinstalling the Dropbox app on your computer, you’re…

No problem, @"enerjazz"! Let me know, if you have any issues with this again. 

Thanks for the screenshot! As a test, can you please go to your Dropbox account now and let me know if you’re still getting an error? You can attempt to share one of your folders, for example, to test this out. 

Welcome to our Community, enerjazz! Hope you’re doing well. Your Dropbox account’s sharing activity can be interrupted indeed, if you exceed your daily bandwidth limit, as outlined here. While it's not possible to pinpoint exactly which folder/file caused this exactly, could one of the bullet points mentioned in the Help…

No problem, @"NewOutlook"! Please reply to my email and we’ll check this further.

Welcome back to our forum, @"kangas-tiac-net"! Can you send me a screenshot of the options you see at the moment? What are the exact steps you were taking to share your files from your desktop? I’d also like you to clarify what you mean when saying you can do so when logging in to the app (feel free to send me a visual of…

Hey @"NewOutlook", in this case, can we go ahead and log a ticket for you to the email address that’s linked to your Community profile here?

Hi from me as well, @"MODS"! To clarify, this is only happening with Microsoft Excel, correct? You’re not having similar issues when using Microsoft Word, right? It may seem trivial, but have you also restarted your computer? Finally, since there has been a new app version released, please make sure that your Dropbox app…

Can you also do an advanced reinstall and let me know if you see any difference?

@"rickvines", did you also check for sync errors and the Dropbox app reports none? How many files is it indexing at the moment? Does the number fluctuate or does it stay the same? Finally, I’d like to know what’s the current app version that your Dropbox app’s running.

@"DR ATL", can you clarify the current syncing status and app version of your Dropbox app? Please also make sure to relaunch your Finder this way, if you haven’t already.

Rombout V., can you paste a full screenshot here of what you see exactly on your Dropbox app? We’ll check it and further assist.

Hi @"Andrew-H"! Hope you don’t mind me jump in. Do you mean that all of your Dropbox files automatically turn to online-only, or just the ones that you were working on the previous day? Can you also open your Dropbox app preferences here and send me a screenshot of your current settings?

Thanks for the ticket number and the screenshot, Greg! Are you seeing the same error message for all of your previous file requests? How about your old Dropbox files? Can you see everything restored on this page? I’d just like us to isolate the issue as much as possible and proceed to the next step.

That’s correct; the files would still be there, even in the occasion where the Dropbox account was downgraded. It’s hard to tell for sure though what may have happened, since we don’t have any account visibility here on the forum. However, don’t worry; one of our support agents will pick up your ticket and check what may…

Thanks for your post here, @"GREG BARTON". Was your Dropbox account restored after contacting our support team, by any chance? If yes, can you please send me the ticket number from your convo with them? Feel free to send me a screenshot of any errors you're receiving, too. Let me know more details.

Hey @"mvannatta", hope it’s OK to jump in. I’ll also have to agree with Mark on this and say that you’re most likely logged in to Dropbox with a different account (also, one email address can’t be linked to more than one Dropbox accounts). From a look into our system, I can see you’ve opened a ticket with our support team…

Hey @"mrjw"! You had mentioned in your original post (a few months back) that you were in touch with our support team; can you perhaps find your ticket number from your convo with them, so that I can also have a look at it?

Welcome to the forum, @"jjkazz"! Hope you’re doing well. Just to clarify, it’s not your File Explorer (where the Dropbox folder is saved) the one that's freezing, but the Dropbox app itself, correct? Do you happen to use any kind of antivirus/firewall on your computer at the moment? If you do, I'd like you to disable it…

Hey @"jetnova16", thanks for posting on our Community today. Have you already tried to turn the feature Off via your Dropbox app preferences, restart your computer and then, turn the feature On again? As for OneDrive, is it currently disabled on your computer, or did you just disable the feature to save your screenshots on…

Welcome back to our forum, @"KathyMc4". Can you please try this and this suggestion and let me know if they help? If they don’t, feel free to send me a couple of screenshots of what you see on your end, and we’ll check this further. Keep me updated.

Thanks for your idea, @"simpleaddress4390"! In this case, pausing the Dropbox app’s syncing may work for you. Can you please check out this Help Center article and let me know, if it helps? Keep me updated.

Hey @"simpleaddress4390"! Thanks for your post. Do you mean that you’d like to have a way of automatically ignoring those files each time? Also, do you want to just ignore the hidden files, or the files they’ve been created for, as well? Finally, please take a look at this Help Center article and let me know if it’d help…

Thanks for clarifying! Can I go ahead and log a ticket for you then to the email address you’ve linked to your Community profile here?

@"aryankkkkkkkkkkk", which platform did you use to upgrade your Dropbox account originally? Was it www.dropbox.com, or Google Play/iTunes?

Hi again, @"hyunjoon12"! If you right-click on one of your folders now, do you see the option to make it available offline? If you do, please choose that option, wait for it to fully sync on your computer, and try to copy it again after that. Does it get successfully pasted now at the new location?