Nancy Dropbox Community Moderator

Hey @"hyunjoon12"! Welcome to our forum. Is this function working for individual files, or do you notice the same behavior? Can you send me a screenshot of your folders, as they appear within your local Dropbox folder? I’d like to check their syncing status for you. Finally, if you check your system tray/menu bar, can you…

Hi @"mini_mo", thanks for posting on our forum today. Shared links have always pointed to files on the Dropbox website, from what I remember. Could you clarify when was the last time you were able to use this feature and have shared links point to files on the desktop app directly? If you haven’t already, please also check…

Hope you don’t mind if I jump in, @"kaelsidhe"! From what I understand, you’re seeing the option mentioned here to create a Dropbox Paper folder and move your document there. To have a clear image of what you see though, can you please send me a full screenshot, as well?

Hey @"fougilang", welcome to our Community. From what you describe, I understand you’re receiving this error. As for the email, did you also check your email address’s spam folder and it’s not there either? Let me know what you find.

Hey @"mosie", you can disable your Dropbox backup with these steps. Let me know if you face any issues along the way or if the backup gets disabled successfully. We’ll look into your current Dropbox trial after that, as well.

Hey @"tythecopper"! Hope it’s alright to nudge you. Did you have the chance to check out Ethan’s post perhaps?

Did you also double check with your admin and they can’t see this folder on their end?

Hey @"Syakir"! Regarding your first point, do you mean that you asked your admin to remove you from their Dropbox team and they have? Did you check with them and they can’t locate your missing content either?

If you right-click on the folder instead, select “Move” and then, paste it in the desired location, do you still see the same result? Are you trying to move the folder to a separate Dropbox account of yours, by any chance? If yes, then this could be expected as per this point.

Hey @"David Hwang"! To make sure I got this right, you edit the file locally on your computer, and the Dropbox app doesn’t sync your updates to the web. Correct? Is this happening with a specific type of files or with any file you edit nonetheless? Feel free to send me a screenshot of what you see after editing the file(s)…

@"tadashi1", can you please try a basic reinstall of the Dropbox app as well, and let me know if it helps?

@"sbahles", can you reinstall the Dropbox app on your computer, in case you haven’t tried this already?

Thanks for posting this here, @"MandyWang"! Can you post a screenshot of the error you’re receiving, so that I can take a look? Can you also test this via a completely different browser (if you haven’t already) and let me know what you see? Keep me in the loop for more updates.

Hey @"kartel89"! Sorry for jumping in. So, to clarify, your File Explorer crashes when renaming and adding files to your Dropbox folder. Correct? If the behavior persists when the Dropbox app isn’t running, then this may not necessarily be linked to Dropbox. To further test this though, if you take the same actions, but in…

Are you having this issue only when clicking on the “Settings" option? I’m also attaching here a link to the Settings page directly. Are you still experiencing the same issue, if you click on it?

Hey @"tech1enterprise", welcome to our Community. Please keep in mind that Dropbox Vault is no longer an available feature (as of 03/04/2025). However, any files you previously had saved within your Vault should now be found in a regular folder on your Dropbox account. For more info, please check out this Help Center…

Hey @"Umair R."! I double checked this with our team in the meantime, and they also mentioned that this is mostly related to Apple rather than Dropbox (since the app is working normally otherwise). A few more steps you can try in the meantime are these ones: Add Dropbox to Firewall Exceptions: - If disabling Private Relay…

Thanks for posting this here, @"amm1625". Have you tested this via a different browser and you keep seeing the same thing? If you do, please send me a screenshot of where you click on and what you see exactly when the page reloads. I’ll be able to further assist this way.

Thanks for posting on our forum today, train. If a lot of people tried to access and download the files from your shared links, then it's quite possible that your sharing activity would be paused (please also check this Help Center article for more details). Since you mention not using all of your daily bandwidth though,…

Hey @"Frank P E.", welcome back. What you mention sounds correct indeed; if you make a file available offline, edit it and then, you want to make it online-only again, you’ll need to change its status manually (with the steps that are mentioned here). I’ll be here, if you need something else.

Thanks for the screenshots! As Jay mentioned above, I’m afraid we can’t help much in this case, as this has to do with the way the link appears in a third-party app. Please let me know though if your users are still having issues with viewing your shared links without downloading Dropbox first.

Hey again, @"Pflugerbill 3703"! Can you please check my post here and let me know what you find? Thanks!

Hey @"Pflugerbill 3703"! Can you let me know the syncing status and app version of the Dropbox app on your laptop? If you’re missing entire folders from your computer, can you have a look at your selective sync settings to make sure they’re not unchecked?

Hi again, @"HuaDeity_"! When it comes to account security matters, we’re unable to discuss them in public, for the safety of all our users. We’ll be happy to go ahead and create a new ticket with the current email address that’s linked to your Community profile, though. We can further assist internally this way.

Welcome back to our forum, @"SM14"! Can you clarify the current syncing status and app version of your Dropbox app? Is your Dropbox app still running the 199.4.6287 version, or have you updated it to a different one in the meantime? What other steps have you tried so far to fix the issue? Finally, you mention both Windows…

Thanks for clarifying that! Just to clarify, have you already checked your Shared tab and the folder can't be found there either? If that's the case, is there any chance they've shared the folder with a different email address? Other than that, they can try to send you a shared link to the folder with edit permissions. 

@"AB SA", can you provide me with a full screenshot of what you see on your end? I'll try to guide you this way.

@"Dontee332", can you send us a screenshot of what you see on your end perhaps? Please make sure to cover your device’s username, if it’s showing.

@"sargan", did you ask the users and they said there’s no option to continue with downloading only? In this case, I’d like a screenshot of what they see exactly on their end, so that I can check this further.

Hey @"Michellemercado"! Thanks for posting here. Have you checked your email address’s spam folder and the shared folder invitation can’t be found there either? Other than that, you can visit the Shared tab of your web Dropbox account here and add this folder to your account this way. Let me know if that helps.