Nancy Dropbox Community Moderator

Hey @"starsludge"! Sorry for nudging you here. I was wondering if you had the chance to reinstall the Dropbox app on your computer and if this helped resolve the issue you were facing with the context menu options.

Thanks for posting this on our forum, @"TiffEVD"! I'm guessing that you've already clicked on the X button located in the top right corner of the pop-up window and you still see it after that. Is this correct? Can you try selecting the “Click to view all plans” option instead (in the bottom right corner of the prompt…

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Thanks for posting on our forum, @"androidisaloser"! Has the syncing status of your Dropbox app changed at all since you first posted this, or is it still stuck syncing 89 files on your device? Other than that, I’d appreciate a screenshot of the files that you mention, as they show in your local Dropbox folder; feel free…

That’s honestly great to hear, @"enclosure"! I’m hoping that did the trick, as well. For anything else though, you can always give us a nudge.

Sorry for the nudge, @"pawelt"! I just wanted to make sure the issue has been resolved on your end. If not, feel free to let us know.

Hope you don’t mind if I jump in too, @"iggy097". In case you’re still having issues while using Dropbox Transfer, don’t hesitate to reach back to us, so that we can look into this further.

Hey @"LuvvyB "! Did the Help Center article Megan linked above help with your request? If not, let us know and we can further assist.

Hi from me as well, @"Wolfmont"! Are you still having issues with changing your Dropbox email address? If you are, can you provide us with the info Megan asked for previously? We’ll be able to further help you this way.

Hey @"enclosure"! Did you get the chance to perform the advanced reinstall, as per Megan’s instructions above? If yes, feel free to let us know how it went.

Hi from me too, @"cataylor"! I’m just checking in to make sure the issue has been resolved for you as well, following our team’s update here.

Hey @"Wilma"! I’ve just opened a ticket for you, as well. Please reply to me directly from your email address and I’ll further assist.

Hey @"user71"! Do you mind sharing a couple of screenshots of what you’re seeing, as well? More specifically, I would like a visual of what you see when trying to rename this folder via the Dropbox website and of what appears after that when you’re being asked to pay an additional fee. Other than that, the folder icon that…

Thanks for the additional clarifications, @"Chicola"! From a quick look into our system, I can see you also have a support ticket regarding this issue. I’ve gone ahead and left our team an internal note on your behalf, so that they can review this as soon as possible.

Thanks for that, @"elvinvandalen"! The different filepath you see here may be part of the issue indeed. In the meantime, I also had a quick look into our system and I can see you already have a support ticket with our advanced team. I’ve gone ahead and left them an internal note on your behalf, so please keep an eye out…

Thank you for your kind words, @"dwainew"! I’m very happy to hear everything’s working properly now with the help of our support team. For anything else, don’t hesitate to give me a nudge.

Hi from me too, @"ALS_"! I was wondering if you had the chance to check out Hannah’s reply above. If you did, and the same issue persists, feel free to get back to us with more details and we’ll be happy to look into this.

Hi from me too, @"elvinvandalen"! Can you also clarify the filepath to your team Dropbox folder? Other than that, I can see that your Dropbox app is currently in the process of syncing a large amount of files, which could affect the options you see when right-clicking on your Dropbox files. Is the app still trying to sync…

Hi from me as well, @"Alain Church". Thanks for the additional details you’ve provided. Your feedback is much appreciated and I’ve passed it along to our team. Now, as for the app’s continuous syncing, were there any Dropbox/OS updates on your computer, right before the desktop app started syncing your files out of the…

Hi @"loganvie"! Thanks for reporting this here. Do you happen to know the app version of your client’s Dropbox app? Did they notice this issue after a specific Dropbox or OS update on their computer? Finally, since you mention you’ve already tried all troubleshooting steps listed in this thread, I’m guessing you’ve tried…

Hope it’s alright if I jump in, @"Chicola"! I’d like to clarify one more thing regarding what Megan also mentioned above; you said that 580.2GB of space is taken up by shared files on your Dropbox account. Do you mean that this space still includes the folders that you deleted from your Dropbox account with these steps? If…

Hey @"krwiseman", thanks for your post. I can see you’ve already voted for this idea and commented, as well. Since your suggestion here is quite similar, I’ve moved your post out of the Ideas section in order to avoid duplicates. For any further updates, please keep checking the idea linked above. And, of course, if you…

Thanks for posting on our Community today, @"LudwigVRtualX". I can totally understand where you’re coming from, so I’ve passed your comments as feedback directly to our team. For anything else you may need, feel free to give me a nudge.

Thanks for following up on this, @"ericbonsaify1"! I appreciate it. Since turning the feature Off and On again didn’t help much, I’ve gone ahead and opened a new ticket for you. Please go to the inbox of your Community email address and reply back to me, whenever possible; we’ll take it from there.

Glad to hear that, @"originalClown"! For anything else, you can always give us a nudge here.

Hey @"originalClown"! Sorry for chiming in. Can you try to access your files once again via an incognito window and send me a screenshot of the error you keep getting, just to have a visual? If you try to share any other files from your Dropbox account now, do you receive the same, or a similar, error?

Hey @"Blonss"! Sorry for chiming in. I just wanted to ask whether you’re still having this issue. If it’s been resolved in the meantime, feel free to let us know what helped you.

Hey @"willmaupin"! Did you end up trying Walter’s suggestion and, if yes, did it help you? If not, feel free to let us know so that we can further assist.

Hey @"RockWarrior"! I hope that this issue has been resolved for you. If it still persists though, feel free to reply to Hannah’s questions and we’ll further help.

Hey @"marksow"! Did you get the chance to check out Megan’s reply above? We’d just like to make sure that your issue has been resolved for good, and further assist in case it hasn’t.