Nancy Dropbox Community Moderator

Thanks for posting on our Community, @"dwainew". I had a look into our system and I was able to locate your support ticket (I’ve also left the agent who’s handling your request an internal note to review your case as soon as possible). Since you have a ticket already, I’d generally recommend waiting for the reply of our…

Thanks for reporting this, @"Rebecccap"! Whenever possible, please check the email address that’s linked to your Community profile here; you should have a new message from me in your inbox.

Hi from me too, @"Pencilcaseman"! When referring to the iOS file explorer app, you mean your iOS File manager, where all of your local files are saved and accessed on your mobile device, correct? In general, the purpose of the mobile app is to sync files you’ve uploaded to it with your Dropbox account online and the…

Thanks for double checking your email address, @"ericbonsaify1". The Help Center article I linked above includes all the possible reasons why the sharing activity of your Dropbox account could’ve been interrupted (which is also the error you keep receiving). However, since you’re only encountering this error on the desktop…

Hey @"ericbonsaify1"! Can you please check the email address that’s linked to your Dropbox desktop app and make sure it’s the exact same as the one you see here? If your sharing activity has been paused for the time being, you should be seeing the same error across all Dropbox platforms. Let me know what you find.

Hi from me too, @"tetloose"! If you have the Dropbox mobile app installed, can you check it and let me know what you see there? I’m curious whether this is happening on a different Dropbox interface as well, or if it’s specific to your Dropbox Passwords app.

Hi from me as well, @"pentagramwookie" and @"TAGGConsulting"! I've gone ahead and logged two separate tickets for each one of you; this way, we can investigate this further. Please go to the inbox of your Community email address and reply back to me, when you get the chance. Thanks! 

Hey @"nmmorris"! What we can recommend, in this case, is to download your files from Dropbox to your local device and upload them to your Google Drive account next. However, it may be worth checking this with Google Drive as well, as they may offer a way to import your files directly from Dropbox to their servers. Other…

Hi from me as well, @"g v."! Is your Dropbox app still trying to duplicate all of your photos? When it comes to those 3 files, can you try to save them to your local device, delete them altogether from the Dropbox app after that, and then upload them again? Do they still show the wrong date under your Photos tab?

@"Jazzburg", I had a look into our system and I can see you’ve logged a support ticket about this. Our team will investigate this on their end and reply back in the same email thread. Please keep an eye out for their response.

Hi @"michael a.31", thanks for posting on our forum today. Can you try using quotation marks when searching for your files on the Dropbox website? Does that seem to help a bit? If not, can you send me a screenshot of an example keyword you’re typing in to the search bar online and the results you get? Keep me posted.

Hi from me too, @"acmq"! If you have files that you need to sync from your computer to Dropbox (and you don’t wish to manually upload them through the Dropbox website), then you need to have the desktop app installed and signed in to your Dropbox account. As for the steps to perform an advanced reinstall, you can follow…

Welcome back to our Community, @"Mary V.2"! Hope you’re doing well. To further assist, can you clarify if you’re right-clicking on folders that are already located within your local Dropbox folder? If yes, I’d like a screenshot of the options you see on your end. Feel free to also share the current syncing status and app…

Thanks for sharing this potential enhancement! This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hey @"maltexease"! Thanks for posting on our forum. At the moment, it’s not possible to prevent a folder/file from getting deleted, if the members have edit permissions to it. What you can do, if you’re the admin of a Dropbox team, is to prevent team members from permanently deleting files instead. In any case, I’ve passed…

Hey @"tblanpied"! Thanks for posting on our Community. Do you mind attaching a few screenshots here of what you see on your desktop app, compared to the file size you see on the Dropbox website? I’d also like to take a look at the sync icons you see next to the files in question. Let me know once you’re ready, and we’ll go…

Hey @"user71"! Are you getting an error, if you try to copy paste your screenshot directly into your message box here?

Hey @"Rachel L.", I'm sorry to hear about the situation. I was able to find your support ticket and I can see our advanced team is currently handling it. Please keep an eye out for their email, and they’ll further assist.

Hey @"tsveg1", hope it’s OK for me to jump in. Are you getting the same error, if you try to access the version history of a different file? Can you also test this via another browser, and/or an incognito window, and let me know what you find?

Hey @"joonbug", sorry to hear about this. Did you have any recent Dropbox app updates, that could’ve led to this behavior (like the Dropbox for Windows update, or the Dropbox on File Provider update)? Other than that, I’d like to know the number of files currently saved in your local Dropbox folder. You can check this by…

Hey @"JK"! I’ve gone ahead and logged a new ticket for you. Please reply back to me directly from your email address and we’ll look into this further.

Hi @"FrederickZh", I understand that the behavior you initially brought to our attention continues to have an impact on the way you use the Dropbox app, so I appreciate you following up on this. Your input remains valuable, and I'll bring this up to the relevant team once more on your behalf, although it may not be aligned…

Welcome to our Community, @"Bahri"! Can you describe to me the exact steps you took to share your files with them? When saying that the link works normally on your device, do you mean that you shared your computer's file directory as a link (i.e. 'C:\user\Jhon\Dropbox\Folder\Excel.xlsx)? If yes, then you’ll need to share…

Keep us in the loop, @"9elfer"! Let us know how this goes, and we’ll take it from there.

I see, thanks for trying that @"kidhkgg"! Do you remember if there was a specific update of the Dropbox app/your OS around the time the issue occurred? Are you seeing the same cloud icon with the exclamation mark for all of your files? Finally, can you double check your Finder and let me know if there’s any sign of a…

Hey @"DL183", I’m sorry to hear about your experience. When saying your Dropbox account is full of files you didn’t store in it, can you please clarify that? Do you mean that someone else shared files with you and they’re taking up your Dropbox space? If yes, you can try these steps for any shared folders you don’t wish to…

Thanks for posting on our forum, @"RichG_FL", and welcome aboard. Is there any chance these are the circular arrows that you keep seeing next to your folders in File Explorer? If yes, then it sounds like your desktop app recently got the Dropbox for Windows update. Can you clarify the current syncing status of your Dropbox…

Keep us in the loop, @"untiedsocks"! 

Hi @"Rachel L."! Welcome back to our forum. In general, a file becomes available if you open it directly with a third-party app, instead of making it available offline first, by right-clicking on it in the local Dropbox folder. If you right-click directly on the folder you mention (the one that’s been made available), what…

Glad to hear you managed to update your Dropbox app in the end! Can you restart your computer, if you haven’t already, and let me know if the “Do Not Sync” option is still not there?