Nancy Dropbox Community Moderator

Thanks for clarifying that! I’ve gone ahead and moved your request to the API section of our forum; our dedicated team can take a look and further assist.

Welcome to our forum, @"Amit Mor"! Thanks for your post. Can you clarify what you mean when saying you’d like your signature request to be embedded in your website, and that each request should have a different email address under the same company? How do you feel this would help with your current workflow? Let me know…

Thanks for posting on our Community, @"pete67236". Can you clarify what you’re seeing exactly on your end, when trying to edit the description of your existing file requests? If you can also send over a screenshot, that’d be greatly appreciated. Let me know when you’re ready.

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hey @"Rob132", sorry to hear you’re facing the same issue. When saying that you upgraded your computer and Dropbox failed, are you referring to the same Dropbox update as the OP? If yes, is it this one perhaps? Let me know.

Hey @"juptegrove", I see Megan has already created a new ticket for you. She’ll review your case as soon as possible and respond back in the same email thread.

Thanks for posting here, @"MrMagnani"! Instead of dragging your Downloads folder from its default position to your local Dropbox folder, you can back it up instead with our Dropbox Backup feature. However, please keep in mind that, if you wish to access your backup from a different device, you'll need to go to your web…

Hey @"Ekaterina4", I’ve just gotten back to you via email. Please check my response and reply back, when you get the chance.

Hi from me too, @"Sir_Caramel"! Can you please clarify what you mean when saying you have the files to be synced on your H drive, even though the Dropbox app is installed on your C drive?

Hey @"ComicConfan"! From your post, I also get the impression that a new Dropbox account has been created. However, since one email address can only be tied to one Dropbox account and not more, I’d like you to compare both of them once again and make sure you’re seeing indeed the exact same email address in both cases…

Hi @"podlike"! Hope you don’t mind if I chime in. So, from what I understand, the issue only occurs when you’re downloading larger files via shared link. Is this right? Besides the 22GB files that you previously mentioned, do you have any other shared links with files of a smaller size? If you do, can you clarify their…

Hey @"ccjc4sub"! Thanks for posting on our forum. Do you also have OneDrive running on your computer? I’m asking because it sounds like you’re seeing this icon. If that’s the case, can you temporarily disable OneDrive and restart your computer? Also, since you mention this is something you notice when the Dropbox app…

Hey @"risottto"! Thanks for your post. Since "noreply@dropbox.com” is the sender of the specific email (the email wasn’t sent by the creator of the file transfer, but Dropbox), it’d make sense to see "noreply@dropbox.com” as the recipient, when hitting on the “Reply” option. This is indeed an automated email that functions…

Thanks for posting on our Community, @"flatteryheavenclassic227"! As a test, can you try to quit your Dropbox app with these steps? If you open your File Explorer after that and attempt to access your files, does it keep freezing? Besides that, I’d also like to know whether this is something you noticed after a specific…

Hey @"Useronemillion", I’m sorry to hear about this issue. If this isn’t something you’ve already tried, can you also quit the Dropbox app on your computer and then attempt to access one of your files in File Explorer? Are you still having similar issues, or does the behavior stop if the Dropbox app isn’t running on your…

Thanks for the screenshots, @"Ekaterina4"! I’ve gone ahead and opened a ticket for you, since we’ll need to check this internally. Can you please open the inbox of your Community email address and reply to my email?

Great news — this feature has been released! Check out the details here. We appreciate everyone who helped bring this to life. This is part of what makes the Dropbox community special. 

Hi @"IvanM1986", thanks for posting on our Community today. When starting to use a new computer, we generally recommend installing the desktop app directly from our website, so that you can choose which files you'd like to sync from your web account to your new device and avoid any possible conflicts. If you haven’t…

Welcome aboard our Community, @"Ekaterina4"! Hope you’re doing well. Can you send me a couple of screenshots showing the plan you’re having difficulty upgrading to and of what you see after selecting the option to upgrade? We’ll take it from there.

That’s lovely to hear, @"ducsue"! if you need something else, feel free to ping us here.

Hi again, @"kevindstewart"! Are you still having trouble uploading multiple photos to your Dropbox account? If you are, please take a look at Megan’s previous reply and send over more info, so that we can check this further.

Hey @"kevindstewart"! Did you have the chance to check out Megan’s reply above?

Hi from me too, @"ErnieDee"! I wanted to chime in and ask whether the recipient of your shared content is still unable to access your .zip file. If they are, can you clarify whether you’re sharing a folder or a link with them, like Jay asked above? Thanks.

Hey @"johnnyringo"! Did Megan’s suggestions help with the issue you were having? If not, let us know and we can look into this further.

I’m sorry to hear that, @"BalloonAnimal". Can you please clarify what’s your current plan, as shown at your Plan page here? Feel free to also send me a screenshot of the prompt you keep receiving. Did this start happening recently, or is it something you’ve been seeing for a long time, even though you’re on a paid plan?

Thanks for that! Since it looks like you’re running the beta app version of the desktop app (230.3.8686), can you try switching off early releases via your General tab here? Then, I'd like you to download the latest stable version instead. Are you still unable to update your Dropbox app to File Provider after that?

Hey @"khan95osu", sorry for jumping in here, too. I wanted to make sure that you’re no longer facing this issue. In case you are though, please send over the info Hannah asked for above, and we’ll look into this further.

Hey @"gunjx"! Can you also let me know the current app version of your desktop app?

Hey @"DeniseChew"! I just wanted to check in and see if you’re still having the same issue you previously reported. If you are, feel free to provide us with the info Hannah asked for above and we’ll be happy to further help.

I see, thanks for giving it a go! What happens if you try a different browser instead, or even an incognito window on your current browser? Does that make any difference?