Nancy Dropbox Community Moderator

Hey @"starsktwelve"! Thanks for posting on our forum today. Refreshing your web browser will indeed interrupt the uploading process of your files on the Dropbox website. However, can you walk me through the exact steps you took in order to add this file to your Dropbox account? Did you try to do so via our “Import from…

Can you check these requirements for the desktop app, @"betafu", and make sure that your computer follows all of them (when it comes to system types, distros etc)?

Hi @"Billwmce"! Are you still facing syncing issues on your main computer? If you do, feel free to let us know and we’ll look into this.

Hey @"markscranton"! Sorry for nudging you here. Do you still need help with this, by any chance?

Hi @"Chatters48", and welcome to our forum. First of all, I’d like to thank you for the feedback you’ve shared with us. It’s really appreciated and I’ve made sure that our team can access your comments here, too. Now, as for accessing your files, can you send me a screenshot of what you see exactly when going to your…

Hmm, I see. Thanks for giving that a try in any case. Can you send me a screenshot of what you see exactly on your end, while trying to update your Dropbox app? I’d like to have a visual and go from there.

Hey @"Captain1202"! Are you still seeing an error message that your Dropbox account doesn’t have enough space, when accessing your desktop app? I’d like to make sure that your upgraded quota is reflected on all of your linked devices.

My pleasure, @"louieb3"! Keep me posted for any further updates.

Hi from me too, @"cvhmanchester"! To have a better grasp of the issue, can you also include a full screenshot of what you see on your C: and H: drives at the moment? I’d also like an additional screenshot of your Dropbox folder location, as it shows under your Sync tab here.

Thanks for letting us know about this on the forum, @"louieb3". If I get this right, you're being asked to update your desktop app to the latest app version, as you're currently running an older one. Is this correct? If yes, can you try to update your app version from this page instead? Are you having similar issues, if…

Hi from me as well, @"tonysneed"! Since you previously mentioned running the beta app version (233.3.4870), can you switch to the stable one instead and let me know if the error persists? To do so, you’ll first need to turn off early releases via your General tab here, and then download the latest stable app version via…

Hey @"Photo O.", let me chime in here, too. Can you also send me a screenshot of the syncing status and app version of your desktop app? Apart from that, and since you initially mentioned that this is an issue with all the icons on your Desktop, is there any chance at all that you’ve enabled computer backup?

Sorry to hear about that, @"alexmakin". Before looking into this further, can you send me a screenshot of your current Dropbox app version, so as to have a visual, too? Other than that, I'd like to know the exact number of files located within your Dropbox folder. You can double check this by right-clicking on the folder…

Hey @"pcdbigfoot". If I get this right, you’re having an issue with any Paper doc you try to export as a PDF on your Dropbox account. Correct? As a test, can you try to export a different type of file as a PDF instead, and let me know if the behavior persists? I also checked this on my end, like Hannah did, and the feature…

Thanks for posting this on our forum, @"HollowayHobie"! To make sure your Dropbox app is on the latest app version, you can also go here and try to manually update it from that page. Are you seeing the same error message then? Let me know how that goes, or if you still have syncing issues after that.

Thanks for your post, @"lpb624", and welcome back to our Community. I’ve forwarded your feedback on this to our team on your behalf. A workaround you can perhaps try in the meantime is to view your files/folders in list view instead of grid/large grid. This way, you’ll only see the folder icons, instead of the photos they…

Thanks for your post, @"JodyEagen"! Since you mention selective sync in the error message you’re receiving, is it safe to assume that you’re trying to delete this folder via your desktop app? If yes, are you also getting an error when attempting to delete it directly via your Dropbox account online? I’d also appreciate a…

Hey @"idwds"! Can you follow these steps and make sure that only one of your Dropbox accounts is currently connected to your Microsoft Excel app (the one that the file(s) you're trying to open are currently saved in)?

Hey @"abschmidt"! Did reinstalling the Dropbox app seem to help in the end? If not, let us know and we’ll check this further.

Hi from me too, @"Rianneluiten"! Hope you don’t mind me jumping in. The issue you describe could be potentially related to the upcoming deprecation of the mobile/desktop Paper app. As a result, after the 10/09, your mobile Paper app will no longer be updated; all of your Paper docs can be directly accessed via the Dropbox…

Since you’re using macOS Tahoe, then the system extension isn’t applicable to you indeed, as mentioned in the Help Center article Megan linked above. If your sync preferences are set to make files available offline by default, as demonstrated here, then you should be all set.

Hi from me as well, @"Payaso7x"! As soon as you open a ticket via the page Dell linked above, please also send us your ticket number here, and we’ll leave an internal note for you.

Thanks for keeping us in the loop, Keith, and for giving that a go! In this case, you may need to check this with your ISP directly, to see why your connection keeps getting interrupted when accessing the Dropbox website.

Hey @"mmaslowicz"! I was wondering if you’ve seen Megan’s reply above and if it helped you resolve the issue you were having with your Dropbox mobile app. Let me know how that went.

Hi @"Velisatra"! Do you need any further help with this, by any chance? If you do, don’t hesitate to ping me.

I’m sorry to hear about this, @"redcoatd". I’ve already passed your feedback on this to our team. If you select the option to free up space on your Dropbox account, to reduce the quota you’re currently using, does the pop-up keep appearing after that?

Hey @"Ardent B.", are you still having an issue with the “make online-only” option not showing on your computer? Let me know.

Hey @"kiuzjhtgrefwds"! I just wanted to check in with you and see if you still need help with this. Feel free to let me know.

Sorry for the nudge, @"smcosper"! Did you manage to save your files to the Dropbox app after all? If the same error still persists, and you’d like us to look into it, don’t hesitate to let me know.

Hey @"sezza28", I wanted to check in with you and see if you were able to access the photos you wanted after all.