Nancy Dropbox Community Moderator

Hope it's OK to jump in, @"Marcel3". To clarify, are you receiving the error you mentioned above when trying to preview the files on the Dropbox mobile app, or when trying to open them on your Microsoft mobile app instead (without downloading them locally first)?

Hi from me as well, Keith! Can you also test this after connecting to a completely different network/WiFi (if at all possible)? This is quite odd indeed, so I’d like to gather as much info as possible.

Thanks for posting on our Community, @"ianmf"! Your feedback is much appreciated and I’ve passed this along to the appropriate team, as well. For anything else, feel free to give me a nudge.

Hey @"hlou1206"! Did the link to the offline installer Walter provided above help with the issue you were having?

Hey @"Jad Nassar"! Were you able to resolve this in the end? If not, let us know and we’ll be glad to further help you.

Hey @"urz987"! I just wanted to check in and make sure the issue has been resolved for you. If it still persists, don’t hesitate to give me a nudge.

Hi @"nraihani"! Did you have the chance to go through Hannah’s previous steps? Let us know if they helped.

Hey @"Hoa Mai"! Are you still unable to sign in to your desktop app, following the update? If yes, can you try the steps Hannah suggested, and let us know what happens?

Welcome to our Community, @"Larryc". When referring to Dropbox backup, can you clarify if you’re using this feature? Are the files you don't wish to automatically back up located within your Desktop / Documents / Downloads / Home folder, or an external hard drive? If not, please send over more details on what you’d like to…

Hey @"jezz"! If you check the email address that’s linked to your Community profile here, you should be seeing a new email from me in your inbox. Please reply to it and I’ll further investigate this internally.

Hi again, @"lowenhamn"! I see that you’re currently running the beta app version (233.3.4791), which is experimental. Can you try switching to the stable app version instead (232.4.5988) and let me know if this behavior persists? You’ll need to turn off early releases on your General tab first and then, download the stable…

Thanks for updating us, @"ducsue"! If you follow the same steps again via your Chrome browser’s settings, is the “Do not track” setting disabled again?

For now, I'd suggest leaving the extension enabled, as is. In case your files return back to online-only though, without you taking any actions on your end, please let us know and we’ll be happy to look into this further.

Thanks for your post, @"ducsue"! Is this something you see across different web browsers (even in incognito mode)? What options do you see, if you click on the cookies icon? Finally, if you happen to have a Microsoft Word file saved on your Dropbox account, can you please open it and let me know if you see the cookies…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hmm, I see. I’m afraid that Jay’s previous suggestion applies in this case as well then.

Sorry to hear that, @"Treguard". If you temporarily quit the Dropbox app, and try to take an action on your Dropbox files then, do you still experience delays?

Hey @"rick_g". To clarify, are you also using the exact same configuration as the OP user?

Hey @"ryhes34", can you also provide us with the info requested above? Are you receiving any errors, right before the Dropbox app crashes? Are you taking a specific action on the app, when the issue occurs? You can also check this Help Center article in case any of the suggestions there help. Other than that, I’ll make our…

Hey @"TomMunch". Hope it’s alright to jump in here. You can try making all of your Dropbox files available offline at once by right-clicking on your local Dropbox folder directly and selecting the relevant option. Did you mean that you’ve already done so, and your files keep going back to online-only? As for changing the…

Hi from me too, @"jv168"! This is quite a peculiar incident indeed, so it may be better to check this with our support team directly. I can see you already have a ticket with them, so I’ve also added an internal note on your behalf. Please keep an eye out for their reply in the same email thread.

Hi @"Wilco"! Thanks for posting on our forum. As mentioned in this Help Center article, if you’re on a personal Professional plan, it’s possible to purchase the 1TB add-on only once for your Dropbox account. So, if you have already done so, I’m afraid you can't buy more space, as long as you’re on a personal subscription.…

You too, Ivo! 😊

Hey @"Chris W.25"! I’m just checking in to see if you need further assistance here. Let me know.

Hey @"JimJinNJ"! Did Walter’s suggestion help with your issue, by any chance? Don’t hesitate to let us know.

Thanks for double checking, Ivo! And no worries; I’ve just logged a ticket for you. Please check your Community email address and reply back to me.

No worries, @"Eliket", and thanks for the screenshots! Can you also double check your external drive and make sure it follows these requirements?

Hi @"IvoBerkhoff"! Thanks for your post. As a first step, I’d recommend looking at this Community post, in case some of the scenarios there apply to you. Other than that, have you already reached out to our support team perhaps? Since we don't have any account visibility here on the forum, I can check any ticket number(s)…

Hi from me as well, @"NoteWriter"! In general, the desktop app should be automatically updated to the latest version indeed. In case you face similar issues in the future (especially after the next app version is released), please let us know and we’ll investigate this further.

Hi @"KSCPA301"! I’m just checking in to see if you’re still having trouble with this. If you do, feel free to ping me and I’ll be glad to further assist.