Nancy Dropbox Community Moderator

Hi @"ngiglietto76", and sorry for jumping in. In the future, please avoid sharing your account credentials with anyone, especially on a public forum where everyone can see them. I’ve removed them from the thread, but just in case, I’d strongly recommend changing your password to make sure no one else can sign in to your…

Grazie per gli screenshot, @"opaarchitettura", e scusa per essere intervenuto. Riscontri questo comportamento su altri tipi di file oltre a quelli .dcf? Inoltre, puoi chiarire qual è la versione dell'app e lo stato di sincronizzazione della tua app Dropbox? --------- Thanks for the screenshots, @"opaarchitettura", and…

If you look at the bottom part of your computer, where your clock settings are showing, do you see a small Dropbox icon perhaps? If you do and you hover over it, you should be able to see the app version and syncing status of the Dropbox app.

Hello from me as well, Mebius! I’m glad to hear you figured this out. From what I know, this is the limit for the overlay icons, as well, and it can’t be increased. However, since this is something regarding the Windows OS, I’d recommend having a look with Microsoft, in case there’s a workaround or something else they can…

Hey Gladys, I hope you’re doing well. If Dropbox was to send you a 2FA code, then it would most likely be sent as a text message to your mobile device. Since this one’s being delivered to your email address instead, is there any chance that you’re referring to the one-time security code instead?

Hi @"Ambercormier", I hope you don’t mind me jumping in. If you check your bank statement, do you only see Dropbox next to these charges or is there also a reference to Apple/Google, as well?

Hi @"gedensor", I’m sorry to see you’re facing the same issue. If you want, I can open a ticket for you so that we can investigate this further. In case you’d like that, please let me know and I’ll get things started.

Hi @"Jeff A.11", and I’m sorry to hear about this. Can you please send me a screenshot of the exact syncing status of your Dropbox app? Do you see a number of files trying to sync and if yes, does that number appear to change or does it remain the same? Keep me posted!

Hi from me as well, @"ramona8000". Can you please upload a screenshot of what you see here and here? I’d like to have a visual and see what we can try next.

Sorry for jumping in, too, @"Unstable_rat". If you go back to the login page of the mobile app, are you seeing another option saying “Having trouble signing in”? If you are, please click there and then, select the option “Email me a sign-in link”. If you have direct access to the email address that’s linked to your Dropbox…

Hi @"MazzolaMj", and sorry for jumping in here. Were you asked at some point to install the Dropbox Update for Mac, by any chance? If yes, did you start having this issue after that point?

Welcome to the Community, @"dsanchezj93"! I hope you’re doing well. Can you please clarify if you’re the owner of this shared folder? Is it possible to go to the folder settings (from the gear icon showing on your screenshot) and send me one more screenshot of what you see there? Let me know when you have more updates.

Hi @"Randy B", and welcome aboard the forum. Have you checked any other folders on your Dropbox desktop app, just to make sure “Camera uploads” is the only one with this issue? Also, can you please clarify what’s the current syncing status of your desktop app, as well as its app version? Keep me updated!

Hey @"TaMo"! Thanks for posting this info. Can you please clarify what’s the average size of the files that you’re having an issue previewing on the website? Also, if you download these files on your local device, do they appear as they did originally?

Hi everyone, thank you all for reporting this. We’re aware of this behavior, and we’ve passed your comments to our engineers, in order for them to look closely into this. We're working on resolving the issue as soon as possible. Once we have any updates, we'll let you know!

Hey @"beecom99"! I just logged a ticket for you, as well. Please have a look into your email address, when possible, and reply back to it. Cheers.

Hey Jeff, I hope you don’t mind me jumping in here, too. It looks like your desktop app is syncing properly, from what I can see from your screenshot, so I’d like us to check another thing together. Can you please follow these steps on your desktop app and your mobile app and let me know if you see the exact same email…

Hi @"Paul Hx", I hope you’re doing well. Can I open a ticket for you, so that we can look into your Dropbox account?

Hi @"dreamingenthusiast", I hope you’re doing well. Can you please open a support ticket as well via this link and let me know the ticket number you’ll receive?

Hi @"BernardIE5317"! Just to clarify, did you try @"Rich"'s suggestion above and the issue still persists?

Hey @"noa vinik"! Sorry for jumping in. I just opened a ticket for you. When possible, please check your email address and reply back to me, so that we can have a look into this together. Thanks.

Hey @"bpy", sorry to hear you’re having the same issue. Did you start experiencing this behavior right after setting up the feature or was it working properly for some time? Can you let me know what steps you’ve tried so far, so that we can investigate further?

Thanks for sending over your ticket number, @"Styline"! I’ve traced it in our system and I can see that one of our support agents has messaged you. When possible, please check their response and reply back to them, if necessary. I’ve also left them an internal note, so that they know you’ve posted here. Cheers.

Hi @"SachaShaw", I hope you’re doing well. Just to clarify, if you visit your All files page, do you see the same shared files there or do they only show when clicking on your Shared tab?

Hello from me as well, @"Caprice"! What you mention sounds indeed quite odd. Is it possible to send me a screenshot of the error message you keep receiving, so that I can have a look? If you have the desktop app installed on your device, can you try to upload your files from there and let me know if you still face the same…

Hey @"Jubilbae", I hope it’s OK to jump in. Can you please clarify whether you’re unable to upload your files to the Dropbox app manually (by clicking on the + button) or automatically via camera uploads instead? What happens exactly when you try to add them to your Dropbox account?

Thanks for posting on our forum, @"dustym17"! Can you clarify a few things for me first, so that we can check this further? Do you mean that you create a Microsoft Word document by clicking on the + Create button at the bottom of your Dropbox app on your iPhone, or that you create this document on your mobile device first…

Hi @"praew"! Thanks for bringing this to our attention. When upgrading your Dropbox account to a Plus plan via the iTunes platform, did Apple send you a receipt for your purchase? Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead? Let me…

Hi @"elsar", I’m really sorry to hear this. I’ve left them an internal message explaining the issue again, just in case you’d like to reply back to their recent email. Besides that, I wish you a great weekend ahead!

Hi @"belorecu" and @"dhkaplanoh"! I hope you’re both doing well. I’ve just opened two tickets for each one of you, so that we can investigate this further. Please reply back to me when possible, and we’ll have a look. Thanks.