Nancy Dropbox Community Moderator

Hi @"LadyJessicaDarke", and sorry for jumping in. Have you tried unchecking/re-selecting the "Share screenshots and screen recordings using Dropbox" option Hannah mentioned above? Do you see any difference if you do this?

@"wayneferro1", if you’re not seeing the correct files on the mobile app, log out of it with these steps and sign back in with the email address and password of your other Dropbox account/the one you're signed in on your desktop app.

Thanks for that! I think I know where the issue lies. It sounds like you’re removing the members of the folder, but not unsharing it as a whole. In order to do this, please follow these steps: Sign in to dropbox.com. Hover over the folder you’d like to unshare, go to the 3 dots on the right, select Share> Share with…

Hey Buddy! Can you please clarify if you’re currently trying to connect to Dropbox via a home network or a company/work network instead?

Hi @"NermineS"! Hope you don’t mind if I jump in, too. It may sound trivial, but are all these Excel files you’re unable to access properly saved within the same folder on your Dropbox account? Is there any chance that the filepath contains more than 218 characters, as also suggested by the error you uploaded previously?…

@"TV_brad", the files that seem to be returning to your Dropbox account, is there any chance that they’re open by a third-party app on any of your linked devices?

Hi @"dodisnake"! Just to clarify, are you unable to reply back to the email you received in the same email thread? Which link did you click on before being redirected to another page?

Hi @"Alan R.4"! You should still be able to rename/delete your files this way. Do you mind sharing a screenshot with me of the options you see now, so that I can have a look?

Hi from me as well, @"rymanbugs", and sorry for jumping in. I’ve sent your feedback on this to our team, so that they can see your suggestions and take them into account in the future. If you need something else, I’ll be around the Community!

Thanks for the details! Can you share with me the app version that the Dropbox app is running on both your iOS devices? Did you also have any kind of update on your computer, before this issue occurred?

Hi @"Momina", sorry for jumping in too. Do you mind uploading a screenshot of the email you received stating that your Dropbox account is getting deactivated? A visual would definitely help us investigate this further. Just make sure there's none of your personal info showing on the screenshot.

Welcome aboard the Community, @"SkarPadyn"! Do you mind uploading a screenshot of the options you currently see on the Dropbox app? It would help me to have a visual to see what’s going on. Let me know when you’re ready.

Hey @"coloringblue", sorry to hear the same issue occurred to you. Since you mention that you’ve reached out to our support team, can you share your ticket number with me, so that I can see what you’ve already tried?

Hi @"NATACIAP", and thanks for posting this on the forum. Can you please clarify which update you’re referring to, so that I can have a clearer image of what may be happening? Also, is your Dropbox app currently in the process of syncing files, or is it showing as up to date? Keep me posted for more updates!

Hi everyone, I hope you’re all doing well. For anyone that has logged a ticket with our support team, can you please send me your ticket numbers, so that I can track them in our system and see what you've tried so far? @"simonlloyd", have you tried downloading the latest app version via this link? Are you able to see the…

Hi from me as well, John! When visiting your Events page here, do you see any events regarding this folder on the 25th of February?

Hi @"Tom M ", and welcome to our Community. The cache folder that you mention should only be visible if you’ve enabled the option to view hidden folders on your OS. The files that you made online-only though, were they all synced to your Dropbox account previously or just a bunch of them were available offline due to the…

At the moment, I’m afraid we don’t have any further updates on this. I’d glad to hear though you’re seeing the correct app after updating it on your device!

@"sendyjasmine", can you please try to reconnect GSuite by going here and selecting to create a new Google Sheet, for example? You should be then prompted to re-enable the integration. @"Dina B", can you also try to disconnect/reconnect the integration, and let me know if you see any difference? Also, have you both enabled…

In general, it’s the shared links and file requests that take up from your daily bandwidth. If you choose to share files via a shared folder instead, you shouldn’t have this type of issue.

Thanks for the ticket number, @"rottenchaggis"! I’ve located your ticket in our system, and I can see that your case has been sent over to our specialized team. I’ve left them an internal message, so that they may review your case as soon as possible, and reach back to you in the same email thread.

Hey @"gracecruzch", I hope you’re doing well. Can you please describe to me the steps that you’re taking in order to unshare your folders? Are you still seeing two figures on their folder icon?

Hi from me as well, @"wdogmx". There’s one more thing I’d like us to check; is there any chance that your Dropbox app is syncing locally more than 300k files? I’m asking because syncing too many files may cause the Dropbox app’s performance to decline and lead to the issue you’re having. You can also check this Help Center…

Thanks for giving that a go, @"brainstormshelter"! As an extra step, can you please try to share another folder with another user and let me know if you receive the same error there, as well? I’d like to make sure that this isn’t folder-specific.

@"lmarchisotti", I just emailed you to the email address that’s tied to your Community profile here. When possible, please reply back to me in the same email thread, and we’ll take it from there. Thanks!

Glad to hear this helped, Brad! If you need something else, I’ll be around the Community. Cheers!

@"mohamad alhindi", is it OK if we log a ticket for you, in order to check this further? @"clairegardens", can you please follow these steps, and let me know if they resolve the issue for you?

Hey @"lmarchisotti"! Can I open a ticket for you, so that we can look into this together?

Hi @"Bradk", and welcome to our Community. Can you please check these steps, and let me know if you can see and restore the previous version of your backup file, before it was overwritten? Keep me updated!

Hey @"TilmanM", sorry to hear you’re having the same issue. Can you please follow the steps at the bottom of this Help Center article (under the “Check what order your files are syncing in” section), and let me know if you see any files/folders there still trying to sync?