Nancy Dropbox Community Moderator

Hi @"matt_geiger", and welcome back to our forum! Considering that each one of the folders you’ve mentioned is a subfolder, they would count for a total of 5 subfolders (you can also check this page for more info). I hope this clarifies things. If you need something else though, you can always give me a nudge.

Hi everyone! I hope you’re all doing well. Do you mind if we open separate support tickets for you, in order to check this further? Let me know, and we can get things started.

Hi @"likehu"! Sorry to jump in here. I’ve just logged a ticket for you, so please reach back to me, when possible.

Glad to hear all is good now, @"Arnhart"! If you need something else, we’ll be around the Community.

Hi from me too, @"arnoaldoori". Since we don’t have any account visibility here on the Community, do you mind if we open a ticket for you instead? This way, we’ll be able to check more details on your account and guide you further.

Hi again everyone. For anyone that has this issue, I’d like to suggest opening a ticket with our support team, so that they may investigate this further. You can log a ticket with them via this link. After you’ve done so, please post your ticket numbers here. If you have any trouble though opening a ticket, don’t hesitate…

Hi @"PremsonsTrading"! In general, it’s not possible to delete a tag from your Dropbox account altogether; it’s only possible to remove a tag from a specific file by clicking on the X icon that should be showing on it.

Hi from me as well, @"InvertedPilot1"! Out of curiosity, have you also checked your Security page on www.dropbox.com? Do you see any linked devices, or past sessions?

Hi @"jesshmusic", I hope you’re doing well. Is it OK if we open a ticket for you as well, and investigate this further?

Hi @"Arnhart1"! Hope it’s OK to jump in here. Can you please check your original browser for any pending updates? Besides that, I’d like to know what’s the version of the browser you're using, as well as the OS version that you’re running on your device. Thanks a bunch!

Hi @"capoglou", I’m really sorry to hear this. Are you experiencing this issue even if you connect to a different WiFi network or cellular data? Also, are you uploading these videos manually or automatically via camera uploads? Keep me posted, and we’ll have a look.

Hi @"Affe", thanks for posting on our forum! If you want your friends to download files from your Dropbox account, you can create a shared link for them. This doesn’t require them to have a Dropbox account of their own. You can check more details on this here. If there’s something else I can help with, let me know.

Hi @"scare", I hope it’s alright to jump in. Can you please follow the steps outlined here, to limit the bandwidth that’s being used by the Dropbox app? Is it possible that you have a large folder on your Dropbox app that’s still syncing and hogging the connection? If yes, and if it’s possible, I’d like you to remove this…

Thanks for updating me! Are you having any issues at all when previewing these files on the web (right before you open them)? Also, the files that you’re having this issue with, are they shared with another user or are they all personal files?

Hi @"Ghostwriter", I hope it’s OK to jump in. I’ve passed your feedback on this to our team, so that they can also see your comments. Besides that, can I suggest perhaps that you update the linked email address of the Family manager’s account to yours instead? This way, you should be able to log in to their Dropbox…

Thanks for the screenshot as well, Fede! Can you please clarify what’s the app version of the Dropbox app on your computer, as well as its current syncing status?

Hi @"Luciano A.1"! I’m sorry to hear the same issue persists. Did you also clear the Dropbox app’s cache before reinstalling/restarting your device? If not, can you please give that a try as well, and let me know how it goes? For anyone else that has the issue, can you please try the same and keep me posted for any…

Welcome to our forum, @"sendyjasmine"! Have you also tried to access your Google Sheets via another browser? If so, do you still see the same error message? Also, do you have any Google Docs/Slides saved on your Dropbox account? Do they also give the same error? Let me know.

Hi @"fedeboraxx"! Thanks for posting this on our forum. Do you mind sending over a screenshot of the exact error message that you see on your end? Also, if you try to sync a smaller file locally via the desktop app, do you keep receiving the same error? Let me know when you’ve got more updates.

Hi @"Henky", thanks for posting on our Community. At the moment, it isn’t possible to have the desktop app sync to your web account at a specific time during the day. If you want though, I can pass your feedback about this to our team, so that they can take this into account in the future. If you need something else, give…

Hi @"Saledeptung"! Thanks for the details you’ve sent over. If you go to your All files page, what’s the size of personal files you see there? You can also double check this by following these steps.

Hi @"Tmack31"! I hope it’s OK to jump in. Are you being billed for a direct Dropbox subscription, or for a plan that has been upgraded via the App Store/Play Store? You can double check this by looking up the last charges on your bank statement.

Hi @"radiofc", thanks for posting here, too! Just a clarification; are you able to see your backed up folders if you go to your Files tab, or do they only appear when searching for them on the mobile app?

Hi @"dreamingusername", sorry for jumping in. Are you receiving the same error message even on another browser/incognito window? Have you recently tried the same payment method with another service and you had no issues?

Hey @"marthabun", thanks for posting these screenshots! Is there any chance that you have a different Dropbox account that’s linked to another payment method that’s about to expire? Did you recently update the payment method of your Dropbox plan, and you’re still receiving these messages, nonetheless?

I totally understand. However, if you have some time available, I’d still encourage you to try out the steps they’ve provided, as they may resolve the issue. Other than that, I’m here for you, in case you need something else.

Hi @"Orome", I hope you don’t mind if I jump in. I had a look into our system and I can see that you have a ticket with our support team, which has been sent over to our specialists. Since they have more visibility/advanced tools at their disposal, I’d suggest troubleshooting this with them directly, and checking the steps…

Hi @"macorez"! Sorry for jumping in, too. Just to clarify, are you referring to the notification that you receive on your desktop app, right before you delete files from your Dropbox account? Did you click on the option to not show it again when you remove files from your account? Let me know, and we’ll take it from there.

Hi @"stefansant", I’m sorry to hear you’re still having this issue. I was able to locate your ticket number in the system, and I can see it’s been closed in the meantime. If you’re still unable to receive the 2FA code to your mobile device, I’d recommend logging a new ticket, so that our team is aware of this. If you check…

Hi @"bennygabel"! If you used selective sync to remove your folder from the desktop app while it was already syncing, it’s most likely that you’ll need to wait for the app to complete the syncing process altogether, before the folder is removed/selectively synced. As mentioned above, you can always pause the app’s syncing,…