Nancy Dropbox Community Moderator

Alright; in this case, can we log a ticket for you and check this internally? We can message you to the email address showing here.

Hey @"geeveff3"! Besides the email address showing here, do you have any other emails that could be linked to your existing Dropbox account?

Hey @"kakshaks"! Sorry to hear this. Can you please try to save a short recording instead (that lasts a couple of minutes), and let me know if the same thing happens?

@"brankogrbac", are you, by any chance, saving your screenshots automatically to Dropbox? If you're not sure, you can also take a look here.

Hey @"jcyc1"! Please reply back to my email, when you get the chance. Cheers.

Thanks for the screenshots, Droppa! We've passed your feedback on to our team, so that they can also see your comments on this. If you need something else, you can always ping us. Cheers.

Welcome to the Community, @"ASample"! Is your document’s password not recognized if you log in to Dropbox via another web browser or even incognito mode? In case you have other MS files that are password-protected, can you please double check if the same thing happens for them, too? Let me know what you find.

I totally understand. To guide you further, I'd like you to send me a screenshot of what you see on this page. Give me a nudge when you're ready.

Hi from me as well, @"sstructural1". Have you tried to reinstall your Dropbox app, by any chance? Does that seem to make any difference at all?

Hey everyone! Can you all clarify what's the current OS of your mobile devices, as well as the app version of your Dropbox app there? Have you also tried to attach Dropbox files to your Gmail via a computer as well, and the same issue occurs?

Hey again, Tomiko! Can you send over a screenshot of the message you keep receiving on your end? Did you try to download the desktop app via this link?

@"coonrodc", what you mention is correct; if you remove large folders via selective sync, they will no longer take up space from your hard drive (as they’ll be removed from your Dropbox app), but they’ll be accessible on www.dropbox.com, like they're now. When saying that you’d like to reduce the number of your files…

Hey @"mquattro", and thanks for posting this here. Do you mind uploading a screenshot of the specific error you keep receiving? Does this occur on multiple web browsers/incognito window? Keep me posted.

Have you seen any difference after updating your bandwidth settings? Also, have you always had issues with running Dropbox and OneDrive on your device at the same time, or is this something that changed after a recent update?

Hey @"Nick555"! It sounds like you installed the latest Dropbox update for macOS, which should move the Dropbox folder from Favorites to Locations in your Finder. Can you please double check your Locations, and let me know if you can see it there?

Welcome to the Community, @"swag"! I hope you’re doing well. To check this further, can you please send me a screenshot of the error message you keep receiving, as well as one more showing the actual size of the folder you’re trying to join? Let me know when you’re ready.

Hey @"jlmoore314", and thanks for posting here. As a test, can you please log in to your Dropbox account online via another web browser (or even via incognito window), and let me know if the "Add from Google Drive” button is missing from there, as well? Do you remember if you received any kind of errors when the process…

Hi from me as well, @BTCA! Unfortunately, we can only reach out to you to the email address that's tied to your Community profile here. If you're having an issue with another Dropbox account, then we can look into this after that. Is it OK to proceed? 

Like @"EdenWheeler" mentioned above, there's no way at all to restore files that have been permanently deleted from a Dropbox account. Dropbox Rewind and regular file restorations can only occur for files/folders that haven't been permanently deleted and which are within the file recovery window of each user.

So sorry to hear about your loss, @"rdrman08". Just to make sure I give you the correct directions, can you please confirm for me if you’ve been billed for a Dropbox Sign plan or a Dropbox subscription instead?

Thanks for posting here, @"ARBR23", and I hope you’re doing well. At the moment, there is a feature that allows you to move files from Google Drive to Dropbox directly, but it’s available only for personal Dropbox accounts. Another workaround, in this case, is to download your files from Google Drive to your computer and…

Grazie per aver postato sul forum, @"Massimotx"! Puoi farmi sapere qual è la versione attuale dell'app Dropbox? Hai reinstallato l'app Dropbox dopo aver disabilitato l'antivirus/firewall e non c'erano ancora differenze? Fammi sapere cosa trovi. ---------------- Thanks for posting on the forum, @"Massimotx"! Can you let me…

Hey @"rbmtexas" and @"dockap". Just to make sure we're on the same page; did you follow all the steps outlined here to disable computer backup, before taking any other actions on your Dropbox app? Let me know, and we can take a closer look.

Hey @"meganmoore", I hope you’re doing well. First off, can you let me know if you upgraded your Dropbox account to a trial directly via www.dropbox.com or the App Store/Play Store? I’ll be able to guide you further, this way. Let me know!

Hey again, @"Fredrik_P"! Is it OK if we log a ticket for you, and have our team look into this further?

I'm sorry to hear about your experience, @"CharlotteInnerChatter". Since you mention you've already attempted to contact our support team, did you receive any ticket numbers that you can send me perhaps? I can take a look for you.

@"Homer", feel free to send over a screenshot of your Backups page, and we can check it for you. I also checked the link Megan sent and it loads alright on my end. Can you please try it again, and let me know if it works now?

Hi @"Andres B.6"! Can you share more info on your issue? What were you trying to do exactly, when you received this message? Any relevant screenshots you can provide are also appreciated.

Hey @"Nobodybob". If you haven't done so already, please log a ticket with our support team via this page. They'll be able to check this further. Just don't forget to provide us with your ticket number here, as well. Thanks!

Hi Éva! Hope you're doing great. If you're seeing a free Basic plan here, can you please double check whether you have a second email address that could be linked to the Dropbox account that was upgraded? Also, if you've received charges from Dropbox in your bank statement, please check if there's a 12-digit transaction ID…