Nancy Dropbox Community Moderator

Thanks for posting here, @"Samiurahman Sarwari ". When saying that you kept these files in a keepsafe file, do you mean Dropbox Vault, by any chance? If yes, did you delete your Dropbox Vault at some point, and then tried to recreate it? I’m asking because if that’s the case, I’m afraid those files can’t be restored.…

Hi all, and thanks for your patience so far. We expect the next release to have a fix for this issue, and we've reached out to inform MS of the issue in their integration.

Hey @"Foxfan100", sorry to hear the same thing is happening to you. I had a look into our system, and I can see you've also opened a ticket with our support team. Since they have account visibility on their end, I'd suggest continuing with them directly, and they'll look into this further. I've left them an internal note…

@"GAE1", did you receive an email about a new file being shared with you, or about your Dropbox account going over-quota? If it's the latter, can you clarify how much space you're currently using? How many emails like this have you received so far?

It sounds like it, indeed (based on the error you’re also receiving). In this case, I’d suggest having a look into this with Microsoft too, so that they can make sure there isn’t something else that could be preventing these files from opening on the web.

Hi @"SCOOP245"! I had a look into our system, and from what I can see, you’ve already reached our support team about this. If you need something else, give me a nudge.

No worries, @"bungalowcreative". Since you mentioned above it was sent to an unmonitored inbox, I’ve logged a new ticket for you. Please reply back to me, when possible, and we’ll take it from there.

Thanks for the screenshot! Is this happening for all .docx files on your web Dropbox account? Were these files always .docx ones, or were they previously .gdoc ones instead?

Hi @"bungalowcreative", I’m sorry to hear about the whole situation. Is it OK if I log a ticket for you, and send it over to this email address? We can investigate this further, this way.

Welcome to the forum, @"humblebiscuits"! Is this happening on multiple web browsers on your computer? Do you mind sending over a screenshot of what you see exactly, so that I can have a look? Keep me posted.

Alright, in this case, can you please send us a screenshot of what you see here?

I’m sorry to hear you’re still having trouble with this, @"gio18". There was recently a newer desktop app build released. Can you please update your Dropbox app and let me know if it makes any difference at all? If not, we’ll check this further.

@"osill"님, 이런 소식을 들으니 안타깝습니다. 현재 이 Dropbox 계정에 연결되어 있는 장치가 있습니까? 그렇다면 일회성 코드가 알림으로 전송되었는지 확인하셨나요? 그렇지 않은 경우 대신 지원팀에 티켓을 기록해 주시기 바랍니다. 다음 단계를 따르십시오. 인터넷 브라우저에서 어떤 Dropbox 계정에도 로그인하지 않았는지 확인하세요. https://www.dropbox.com/support/sign-in-issues 페이지로 이동하여 '문제 유형'을 선택하세요. 정보를 입력하고 현재 접속 가능한 이메일 주소를 입력한 후 제출하세요. 그러면 티켓 번호가 포함된 확인…

You're all set, @"KC805"! Please reply back to my email, when you get the chance, and we'll take it from there.

Hey @"ardit700". If you haven’t tried already, can you please test this via an incognito window, as well? If this doesn’t work either, we’ll investigate further. Let me know!

Thanks for posting here, anonymous. Dark mode is currently available on the Dropbox mobile app and the mobile Paper app, as mentioned here. It sounds like the dark mode you’re referring to is the one available by each OS instead. However, since there’s a relevant idea about this here, you can definitely vote for it. If you…

Thanks for clarifying, @"KC805"! Now, since this is quite odd indeed, can we open a ticket for you instead, and take a closer look? If that's alright, we can message you to this email address.

Hi from me too, @"One Yoga"! Is it OK if we open a ticket for you then, and look into this internally?

Alright; let’s check this further. Can you send more details on how this file was sent to you exactly? Did someone send you a shared link to it and you saved/downloaded the file to your USB directly after that? When opening your USB now, does the file show there? If it does, and external backup has been disabled in the…

Hi from me too, @"Vika85"! Do you mind sending over a screenshot of one of these emails you keep receiving? I’d like to have a visual. Just make sure to mask any personal info that may be showing, like your own email address. Apart from that, can you clarify what’s the email address of the sender?

Benvenuto nella community, @"Menek"! È possibile che un altro membro della cartella condivisa la sposti in una posizione diversa su Dropbox? Se controlli la pagina Eventi, vedi qualche informazione su come si sono verificati questi movimenti? Inoltre, se controlli la cronologia delle versioni della cartella, vedi qualcosa…

Thanks for this screenshot, @"jillspen"! The point you’ve highlighted means exactly that deleted files/folders don’t take up space from your Dropbox account, so it’s not necessary to permanently delete them, since they should already not be taking up any space (like Rich also mentioned above). Can you also send me a…

Thanks for giving that a try! If you haven’t already, I’d recommend reinstalling the Dropbox app on your computer at this point. To do so, please click on this link. Do you see the small Dropbox icon in your system tray after that?

I'm really happy to hear everything's working now, Ian! If you need something else, we'll be right here. Cheers.

Thanks for the screenshots! It’s possible that you were in touch with our sales team instead, and not our technical department. The offer that’s showing on your second screenshot, are you able to see it again, if you try to upgrade your Dropbox account, or are you just seeing the normal billing page with the £95.88…

Hi @"jillspen". Can you please send me a screenshot of what you see here? How much data did you approximately delete from your Dropbox account? Also, where did you see exactly that deleting files from your Dropbox account doesn’t free up space? Thanks!

Hi from me as well, Ian! As a test, can you please try to create a shared link for another folder on your Dropbox account? After that, I’d like you to open an incognito window on your current browser, and open the shared link there. If you’re still receiving the same error message, please upload a screenshot of what you…

Hi @"JWMS"! I hope you're doing great. What if you click on the "Open" button, as shown in your last screenshot? Do you see anything else then in your computer's system tray? Also, when looking at your system tray (at the bottom part of your computer, close to clock settings), do you see any small arrows? If yes, please…

Hey @"GabrielT"! Just to clarify, did you open the Dropbox Passwords extension on the device you first set it up on, and there’s no prompt to verify your new device there? What about the recovery words Dropbox sent you, when setting up Passwords? Do you happen to have them, by any chance?

Hi @"Jill B.16"! I hope you’re doing well, and I’m sorry to hear this. Please feel free to forward any screenshots you may have in this thread (just make sure none of them contains any personal info of yours). I’d also like you to send me the ticket number from your convo with our support team, so that I can go through it,…