Nancy Dropbox Community Moderator

Hey @"rcyoung3", hope you’re doing well. To check this further, can you please let me know if you’re being billed directly through Dropbox or iTunes/Google Play instead? What does your bank statement show about that?

Hmm, I see. What’s the current syncing status of your Dropbox app? Also, you mentioned above that you’re currently on Windows 11. Did you upgrade your OS recently or has it been some time since then?

Thanks for your post, @"bobr666". Just to make sure I understand the issue; are you able to access ~/Library/CloudStorage normally on your computer, but the Dropbox folder is not always showing there? Can you let me know your current OS version, as well as the app version of your Dropbox app? You should be able to see both…

Glad to hear that, @"sgweddings"! If you need something else, don't hesitate to ping me.

Hi from me too, @"JEToronto"! Just to clarify, is your desktop app syncing a specific file each time / the last file you added to your Dropbox account or does it start syncing from the start a large amount of files instead?

@"Charjohn44", is it possible to check this with one of the users you're expecting these photos from? If the file request is working fine for you, then something else may be happening. Can they perhaps describe the steps they're taking to upload the photos and/if they're having any trouble along the way or if they get any…

Hi @"oneofthethree", do you see any Dropbox options when clicking on "Show more options"? To generate a file transfer, you should be able to select "send a copy".

Hey @"Jeff72", is it alright if we log a ticket for you then to investigate further?

Hi from me as well, @"TheEngineer"! If you end up having two Dropbox folders on your computer, what you can do instead is pause the syncing of your desktop app, manually move/copy your files from the old Dropbox folder to the new one and then, resume syncing once again. This will cause the app to just reindex your files,…

Hey again, @"coonrodc"! I'll try to elaborate a bit more on what I meant above regarding the use of selective sync. Selective sync removes your folders indeed from the local hard drive/Dropbox folder, but these folders are still accessible on your web account (via www.dropbox.com). If you make a folder online-only though,…

Thanks for posting on the forum today, @"erlend w."! As a first, can you send me a screenshot of the specific error you're receiving? Other than that, have you tried to add other attachments from Dropbox to Gmail on your Android 12 device, and the same error appears? Keep me posted for more updates.

Hey @"sgweddings"! I hope you're doing great. Are you currently logged in to your new Dropbox account on your iPad? Have you tried to uninstall the Dropbox for Outlook add-in and reinstall it on your device? Let me know if that seems to help, or if you have any questions.

Hi from me as well, @"JD6306"! Hope you’re doing well. As per your question, there could only be an issue if someone else had access to your computer, where the Dropbox app is installed, or if you’re not locking your screen, when you’re away for example. If you feel it’s safer for you to just access your Dropbox files via…

Hey @"tomascardoner"! Did you also add no-reply@dropbox.com to your email contacts, before resending the one-time code? Also, if you have any linked devices to the Dropbox account in question, please double check if the one-time code has been sent as a notification there. Let me know how it goes.

Welcome to the forum, @"misstheo"! Just to make sure I got it right; when saying that you don’t have your Dropbox files backed up on your computer, you mean that you don’t have the desktop app installed, correct? Do you mind sharing what’s the size of your Dropbox files, more or less? Keep me posted.

Hi @"lavelhicks ". I checked your previous ticket with Megan and I can see that it was closed due to inactivity, after she asked for some payment details and you didn’t reply back. If you check that ticket once more, do you see an option to re-open it perhaps? If yes, please click there, and send me your new ticket number…

Hi from me as well, @"hlrubinstein"! Can you please send a screenshot of what you see on this page? If it shows that you have 2GB of space, and not 3TB instead (which is the storage provided by Dropbox Professional), then you should be good.

Hi @"Alexis G.1"! Hope it's alright to jump in. Since you're in touch with Megan via email, I'd suggest responding back to it directly, so that she can see your message and get back to you.

You're all set, @"kikashi"! Please check your email address, and reply back to my message. Cheers.

Shaun, is there any chance that the admin of the team can recreate their previous email address? Just so that they can log back in to the Dropbox account this way, and update the email addresses of the rest of the team members.

I just opened a ticket for you, @"ldariusas"! Please have a look, when possible, and get back to me. Thanks.

Alright; let’s take a closer look. One way to check the app’s version is by hovering over the small Dropbox icon in your system tray/menu bar. Now, as per the number of files currently syncing, please note that after 300k files, the performance of the Dropbox app may be affected, so this could be a possible reason why…

Welcome aboard the forum, @"Fredrik_P"! Were you able to reproduce the issue via a different web browser, or even incognito mode on your current browser? How long have you been experiencing this behavior? Let me know, and we can take a look.

Hi from me as well, @"MHP86"! How was this folder shared with them? Did you share it by inviting their Dropbox email address, did you create a shared link for it or opened a Dropbox transfer instead? Can you perhaps upload a screenshot of the Download button that you mention? You can hide any other personal info you don't…

Hey @"spsachos", I hope you’re doing well. Can you let me know a few more details on what you see exactly (or maybe upload a screenshot), and what you’d like to achieve? The Dropbox app interface that is mentioned in this thread has been deprecated for some time, so I’d like to be sure what it is you see on your end.…

Hey @"GabCarvel"! I hope you’re doing well. Have you perhaps already logged a ticket about this with our support team? If not, feel free to visit this page and open a ticket there. After that, please send your ticket number here, and we’ll leave them an internal note, too, to further check this.

Thanks for checking, @"coonrodc"! Can you let me know what’s the current syncing status and app version of your desktop app? When exactly did you start noticing this issue? Is this something that started happening after an update, for example? Also, do you happen to have more than 300k Dropbox files currently synced…

All set! Please check your email address, @"R-Air", and reply back to my message. Cheers.

Welcome to the Community, @"IDB"! What I believe can work for you is creating a Dropbox transfer. You can open one for the user you’d like to download your file, and send it to them via link/email. As soon as they’ve downloaded your file, Dropbox should send you a notification and you’ll be able to see this as well here.…

Hi @"metashaun", and welcome to our Community! To isolate this further, can you please double check if there’s any chance at all that an admin could still be logged in to their Dropbox account via another web browser? If yes, it’s possible to temporarily disable Google Sign-in via these steps, and allow the rest of the…