Nancy Dropbox Community Moderator

Welcome to our forum, @"trpjazz". The Dropbox Plus plan with 1TB of space no longer exists, I’m afraid (once upgrading to Dropbox Plus, you automatically get 2TB of storage instead). If you still wish to downgrade your Dropbox account and cancel your paid plan, then you’ll go back to Dropbox Basic, which is our free plan…

Thanks for your post, @"amcoffice". Are you, by any chance, using the standalone Dropbox Scan app on your iOS device? If yes, I’m afraid that this is no longer supported, as mentioned here. Have you tried using the scanning feature of the Dropbox mobile app instead and the issue persists there, as well? If it does, and…

Hi @"Larry1218"! Thanks for posting on our Community. If you open your Dropbox folder, do you see green checkmarks next to your files/folders? If you do, then they're most likely taking up hard drive space from your computer indeed. If you right-click on your files/folders instead, do you see an option to make them…

Thanks for your post, @"brec"! Welcome to our Community. Do you happen to be on the free Basic plan? If yes, then you can link up to 3 devices to your Dropbox account (by installing and signing in to the desktop app, like you also mention). If you're on a paid personal subscription though, there's no such restriction. As a…

Hi again, @"LindaAD"! Sorry for the nudge. Were you able to sort this out in the end? Let me know, if you’re still getting any emails that you’d like me to look into.

That’s awesome, Fredrik! Thanks for keeping us in the loop. We’ll be here, in case something else comes up.

Hey @"HBR_HBR"! I wanted to chime in here and check if your issue has been resolved. Don’t hesitate to give us a nudge though, in case you need any help.

Hey @"sproutsteg"! Thanks for chiming in here, as well. This seems to be specific to the third-party apps that you’re using, and not Dropbox. Have you also quit the Dropbox app as a test, and the issue persists? There has also been a new stable Dropbox app version released in the meantime (237.4.5655), so please make sure…

Hmm, I see. So, is the issue resolved now, or does it only go away if you export your files twice each time, @"domw"?

Hi @"helenmapit"! Hope it’s OK to jump in. Can you send me a few screenshots of what you see on your end, so that I can take a look? More specifically, I'd like a screenshot of the message you get saying that the folder transfer was successful and one more visual of your current Dropbox folder's location, as shown under…

Thanks for your post, @"Fredrik_P"! Let’s have a look into this. First off, can you try renaming an existing Dropbox file via your desktop app (one that you haven’t uploaded via the mobile app on your phone) and let me know what happens then? Does the Dropbox app still crash? Is this happening only when renaming files?…

Hey @"dgodesky"! I checked your ticket and I can see that one of our support agents has already replied back to you. Please check their email, when you get the chance.

Thanks for posting here today, @"TessPeacock". It looks like you’re seeing this error message. I’ve gone ahead and logged a new ticket for you, so that we can look into this internally. Please reply to it and I’ll further assist you. See you there!

I totally get that, @"SCTheatre", so I've shared your feedback with our team. If there's something else I can assist you with, feel free to give me a nudge.

Thanks for the screenshot! The grey cloud icon I’m referring to is the one showing on top of your file icons. Can you send me one more visual of the options you see after right-clicking on one of your files? I’d like to have a look and see what else we can try next.

Hi from me as well, @"GPaul"! The window you're looking at is to change the default sync preferences of your files, so updating that will only apply to future files and not the current syncing status of your existing ones. If you open your File Explorer once again and go to your Dropbox files there, do they still have a…

That's great, Colin! We'll be here, if you need something else.

Hi from me as well, @"SCTheatre"! If you’re sharing a video (or even audio) file with someone else, they may not be able to preview the entire video due to time limitations indeed (they’ll only be able to view it in its entirety after downloading it, or saving it to their own Dropbox account). Those limitations depend on…

Hi @"Jay Lalwani"! I can see you’ve opened a new ticket in our system, so our support team will check the status of your Dropbox account and confirm what happened. I’ve also left them an internal note in the meantime.

Hey @"HM452", did Walter’s suggestion work for you? Keep us posted.

Did you get the chance to try out Walter’s suggestion, @"Jarno S."? Let us know, if there’s been any progress with the issue you were having.

Thanks for posting on our Community, @"JoshNg"! Welcome aboard. Since you’re part of a Dropbox team, you can use this feature for ransomware detection (and, in case someone has already been affected, you can undo these updates with Dropbox Rewind). Of course, we also recommend using a security software on your devices, to…

Welcome aboard our forum, @"KentB"! Hope you’re doing well. Can you clarify the Dropbox platform you’re using to upload your files? If you’re using the desktop app, is it possible that this error is originating from your local OS due to lack of hard drive space? If not, I'd like a screenshot of what you see and I’ll take a…

Welcome back to our Community, @"Kevin B.36"! If you wish to see the email address that's linked to the local Dropbox desktop app, you can do so with these steps. If I’ve misunderstood something though, and you wish to achieve something different, let me know and I’ll move your request to the API section of our forum. Keep…

Welcome back to our forum, @"hspindel". Can you share a screenshot of the notification you keep receiving on your Dropbox app? We’ll go from there.

Were you able to resolve this, @"cored747"? Let us know, if you need more help.

Thanks for that! So, from what I understand, this is only happening when using Adobe Media Encoder, correct? Do you have another similar third-party app perhaps that you can test this with? Also, does the issue persist even if you temporarily quit the Dropbox app?

Thanks for posting on our Community today, @"LindaAD"! The email address you mention seems to be legit indeed. However, are you sure that you created a Dropbox account and not a DocSend account instead? Feel free to send me a screenshot of what you see after accessing said account and I can double check this for you (just…

Hey @"domw", can you send me a screenshot of the new files that you see on your end?

Thanks for this, @"Picturapoesis"! I can see that you’ve also updated your support ticket, so our specialized team will see the additional details you’ve shared.