Nancy Dropbox Community Moderator

Hey @"Tevald", please check your email address, and reply back to my message. We’ll take it from there.

Hi again, @"LapidusInternational". It sounds like your links have been banned for this reason. Can we log a ticket for you, and investigate this further?

@"MatteoG", there could be many reasons why this is happening, so by asking you more questions, we can isolate the issue more. As the next step, I’d like you to try out these steps on your desktop app, and let me know if they help. If not, please unlink - relink your Dropbox app next.

Thanks for checking, @"Tevald". Can we log a ticket for you, and email you to this address? This way, we can see details of your Dropbox account, and investigate the issue.

Hey @"ladyofthelakes82"! Hope you’re doing well. Are you trying to download personal files, files from a shared folder, or a shared link instead? Is this happening for a particular file, or multiple ones? Can you also try an incognito window to see if there’s any difference? Let me know, when you’ve got more info.

Hi again! Since the issue seems to be related indeed to your WiFi connection, have you tried to restart your router? It may help.

Sorry to hear the issue persists, @"Tevald". Have you taken a look at all the possible reasons that may be causing this here? Let me know if anything seems to apply for you.

You're all set, @"jwhelget"! Please check your email address, and reply back to my message. Thanks.

Sorry to hear that, @"Paarthurnax". Have you checked how many devices are currently linked to your Dropbox account? If you’re not sure how to do this, you can visit this page. Is it possible you have more than 3 devices at the moment (computers and mobiles)?

Thanks for posting on our Community, @"LapidusInternational"! Besides your Dropbox Papers, are you receiving an error if you try to take any other action on your Dropbox account (for example, share a file/folder, access other pages, etc)? Feel free to send me a screenshot of the error you receive, too. Keep me in the loop.

Hey @"TECHNICAL INSIGHT", I checked your ticket, and I can see our advanced support replied back to you with some extra steps, but you didn’t respond to their email (which is why the ticket closed automatically after a while). Unfortunately, our advanced team can only be reached via email at the time. If you check your…

Thanks, @"haisletjason"! Please check your email address, and reply back to me. Cheers.

Hi @"jjreturned". If neither of these Community profiles are linked to the Dropbox account in question, you’ll need to open another browser on your computer (on which you’re NOT logged in to any Dropbox account), and log a ticket with our team via these steps: Make sure that you are NOT signed in to ANY Dropbox account in…

Thanks for that! I’ve left an internal note to our team, so that they may get back to you as soon as possible.

Thanks for bringing this to our attention, @"Czyo5S7rb1"! Can you please check your Shared page via a computer, and let me know if you see anything relevant there? Can you also clear your mobile app’s cache, and reinstall it on your device?

Sorry to hear about this, @"tmolinaro". Just to clarify, the new shared links that you’re creating, do they also throw a 400 error after some time has passed, or are they working alright after that? Did this error start showing for all shared links nonetheless, or for older ones? Can you send me a screenshot of it, so that…

Hey @"haisletjason"! Do you mind if we message you to this email address, and further assist via email? 

Thanks for trying our suggestions, @"Frank P E."! Can we log a ticket for you at this point, and look into this further? If yes, we can contact you at this email address.

Hey Amanda! I checked your screenshots, but when looking at the one from your desktop app, it’s not really clear what’s the small red syncing icon next to this folder. Is it possible to send one more that’s a bit zoomed in? Also, can you clarify what’s the current syncing status of your Dropbox app? You can see this by…

Hi from me as well, @"IMightAsWellBashMyHeadIn". Can you please clarify what’s the default browser you’re using at the moment? Can you check if there are any pending updates, clear its cache, and also disable any possible plugins? If that doesn’t make a difference either, please send me your browser version, and we’ll…

Hey @"sundit"! Unfortunately, we can’t click on any links on the forum, due to security reasons. If you want though, you can attach a screenshot here by clicking on the small camera icon above your message box (right before you post).

Ehi @"filippotutone", i divieti di solito durano circa 24 ore. Potresti concedergli ancora un po' di tempo per vedere se il divieto viene revocato automaticamente? In caso contrario, faccelo sapere. ------------- Hey @"filippotutone", bans usually last about 24h. Can you please give it some more time to see if the ban gets…

All set, @"ahmedafatah"! Please check your email address, and reply back to me.

Hey @"MPM"! Hope it’s OK to jump in here. When backing up your computer folders to Dropbox (Desktop/Downloads/Documents), what’s happening is that these folders are moved within your Dropbox directory, so any changes you make are directly synced and backed up to your Dropbox account (so there’s only one copy of them). When…

Hey Anja! Sorry to jump in. Just to clarify, if you check the bottom part of your screen, where your clock settings are located, can you see a small Dropbox icon there? If yes, please try hovering once again, and send me a screenshot of what appears on your screen. Also, I’d like one more screenshot of the options you see…

I’m sorry to hear about this issue, @"jcook2244388". Can you please send me the ticket number from your convo with our support team? If you open your local Dropbox folder and navigate through your files/folders, do any of them have blue syncing icons next to them and these characters in their filename? Keep me updated.

Thanks for the additional info! If you quit the Dropbox app on your computer, and then open your File Explorer again, does that seem to help at all? For how long have you been having this issue?

Thanks for giving that a go, @"albertism"! Can we log a ticket for you then, and send it over to this email address?

Hi Himanshu! Can you check my post here, and let me know if the suggestion helps? If not, please follow these steps to log a ticket with our support team instead: Make sure that you are NOT signed in to ANY Dropbox account in your internet browser. Go to this page https://www.dropbox.com/support/sign-in-issues, and select…

@"ahmedafatah", can we log a ticket for you, and have our support team check this further? If yes, we can message you to this email address.