Nancy Dropbox Community Moderator

Hi Himanshu! Can you check my post here, and let me know if the suggestion helps? If not, please follow these steps to log a ticket with our support team instead: Make sure that you are NOT signed in to ANY Dropbox account in your internet browser. Go to this page https://www.dropbox.com/support/sign-in-issues, and select…

@"ahmedafatah", can we log a ticket for you, and have our support team check this further? If yes, we can message you to this email address.

Hi @"corenottm"! Thanks for posting on the forum. The domain of the sender seems to be a legit Dropbox one. Is there any chance the email was sent to another email address, that’s linked to a relatively new Dropbox account? If not, then you can just ignore the message, and you don’t need to take any actions on your end.…

Hey @"MatteoG", welcome to our Community! As a first, I’d like you to send me any ticket number you may after speaking with our support team. It can help understand what you’ve tried with them already. Regarding the issue you mention; what’s the OS version of your computer, as well as the syncing status and app version of…

Thanks for the info, @"cloudstoragelover"! If you’re still seeing the same file, when checking for syncing errors/the sync queue on your desktop app, please send me a screenshot of that as well, so that I can take a look. @"smallbizHokkaido", sorry to hear the same thing happens for you. Can you clarify the OS version of…

Hey @"syedmuhammadjunaid", I’ve merged your post here, as your request is similar to the one discussed. Please check my reply above, and let me know if you have any questions.

Thanks for posting here, @"charliedotcrews"! I’d recommend taking a look at this Help Center article, as a first step. If you have any sort of questions after that, let me know.

Hey @"cloudstoragelover", thanks for posting this here! This is an odd one, indeed. Did you notice this behavior after a Dropbox or OS update on your computer? What’s the current location of your local Dropbox folder, as well as the OS version of your device? Finally, I know it may sound trivial, but have you restarted…

Hi @"Frank P E."! Hope you’re doing well. If you see Dropbox Capture among the list of programs on your Windows computer, you can uninstall it, like you would with the rest of your programs there. Let me know if you face any issues, though.

Hmm, I see. Are you able to manually upload other files in general, or are you having an issue with that, too? If possible, I’d like you to check this via another WiFi network, and/or cellular data. Does that seem to make a difference?

Thanks for sharing your feedback on the forum, @"Jarrod kile"! What I can suggest as a workaround, in the meantime, is what’s also mentioned above; if you want to access your computer backups via your mobile device, you can log in to your Dropbox account via your mobile browser instead. You should be able to see them there.

Hey @"carolarm", sorry for the nudge. Did you get the chance to check Jay’s post above?

Sorry to jump in too, @"JCplusULTRA". Can you please give the advanced reinstall a go, and let me know if it helps?

Sorry to hear the same thing happens to you, @"rmpw". Besides restarting your mobile app, have you tried clearing its cache and reinstalling it on your device? What’s the app version that your Dropbox app is currently running?

Hi @"alonzo86", thanks for posting on our forum. As a first step, can you send me the ticket number from your convo with our support team? I’d like to check it, as well. Besides your UAC Control Settings, have you also checked the overlay icons of your File Explorer, to make sure the issue doesn’t lie there? Did you have…

Thanks for checking, @"Rebecca_Skillman"! If you keep receiving similar emails in the future, let us know here, and we can investigate this further.

Hey @"czcante"! I was about to log a ticket for you, but I can see you already have one open with our advanced team. Since they’re already reviewing your case, I’ve also left them an internal note to let them know you’ve reached out to us here.

Thanks for posting here, @"Anastasia potato"! If you open your selective sync settings here, do you only see the 1GB folder checked and selected to sync? Can you also clarify what’s the current app version of your desktop app, as well as the location of the local Dropbox folder on your Mac device? You can check the latter…

If they’ve checked their selective sync settings, and all of the folders are selected there, they can also look at www.dropbox.com to make sure none of the folders have these characters in their folder name. If they do, then they need to rename those folders to allow syncing to the desktop app.

Sorry to jump in here, @"whawn". If you go to this page, and scroll down a bit (to the "Default editing apps" section), you can set your files to open/be previewed on www.dropbox.com, instead of being opened with Word for the web right away. As for LibreWriter, you can perhaps check if it’s possible to integrate it with…

Thanks for these screenshots! From what I can see in one of your previous messages, there was a file that didn’t seem to sync properly. Is it perhaps possible to move it to your main hard drive instead (and outside of your local Dropbox folder) for the time being, and let me know if the external drive backup finishes now?

Sorry to hear about this issue, @"David K.79". Please feel free to send me your ticket number here, and I’ll have a look.

Hey @"Longwayround"! This page shows the email address of the Dropbox account to which you’re currently signed in, and which is linked to your Community profile here. As a result, we can only log a ticket with this email address. If you’re having an issue with a different Dropbox account, we can look into this later via…

Sorry to hear that, @"czcante". Are you getting the same error message you mentioned in your original post? If so, please send me a screenshot of it, and I'll have a look.

Hi again, @"Longwayround". Please check this email address, and reply back to my message. We'll take it from there.

Hey @"gem0303", thanks for posting on our forum. If you’re referring to the Dropbox website, and you’re seeing your content in grid/large grid view, I’m afraid it’s not possible to hide those thumbnails. You can change the view though to list/large list instead, and there should be no thumbnails. Hope this helps!

Alright, let’s try something else. Please click on the Dropbox icon in your menu bar this time, and then click on a small folder icon that should be showing at the top of the pop-up window (between a globe icon and the search bar). Are you being redirected to your local Dropbox folder now? If not, please click on the…

Hey @"N8Lewis"! Did the folder disappear only for you, or is the team member unable to access it on their end, as well? What do you see if you visit your Events page here?

@"Longwayround", can you please try to access your Dropbox account via a different browser, or even incognito mode, and let me know if any of that helps with deleting your account?

Hey @"frankjp", hope it’s OK to jump in here. Out of curiosity, do you have the desktop app installed on your Mac device? If yes, I’d like you to add couple of these files within the local Dropbox folder instead, and let me know if the original date keeps being altered (both locally and on the web account, after the files…