Nancy Dropbox Community Moderator

Is there any chance that the text files you can’t open via Dropbox contain any non-Latin characters? I’m asking because this could also alter the unicode encoding of the file, and result in the Dropbox app being unable to open it.

Thanks for that! Was the Dropbox account in question upgraded directly via the Dropbox website, or iTunes/Google Play instead? You can double check this in your bank statement. I’m asking because the steps/way to cancel will be different depending on the occasion.

Hi from me too, Nick! Sorry for jumping in. I believe what Megan was asking is whether you’re not seeing the Dropbox options for all Dropbox folders, or for specific ones instead. When these options go missing on your computer, have you noticed if the Dropbox icon in your system tray disappears, as well? This is usually…

Hey @"ScubaDevo"! The email you mention should also have a ticket number attached to it. Please send it to me, and I’ll have a look for you.

Hey @"TW_10". Upgrading your Dropbox account wouldn’t help with this, so let’s check what happened. When was the last time you were able to see all of your missing files within those folders on the Dropbox website?

Thanks for posting on our forum today, @"sanimation"! Let’s look into this. First off, can you clarify what system update you’re referring to exactly? That’ll help me understand how this affected the syncing of your folders. Have you checked your team selective sync settings, and everything’s set to sync locally there?…

Thanks for the additional info, @"moroneypatrick"! You mention there’s a discrepancy when it comes to the name of the folder. What if the client changes the name of the folder back to “NAFA”? Do you keep seeing the same error?

Thanks for giving that a go, @"yasin shngz"! Can you send me a screenshot of how this folder shows on your web account then? I’d like to have a look, and see what else we can try.

Hey Peter, hope you don’t mind me jump in. You don’t need to worry about your allocated Dropbox space, or the files that are currently stored on your account; reinstalling the Dropbox app doesn’t affect neither of those. You can reinstall the Dropbox app on your mobile device the way you’d do with any other app. You can…

Hey again, @"anndinkc"! Due to security reasons, I can’t click on the link you’ve posted. You can upload your screenshot though by clicking on the small camera icon above your message box on the forum.

Are you missing the Dropbox context menu options, when right clicking on a file within your local Dropbox folder? Have you tried refreshing your Finder with these steps?

Thanks for clarifying. When it comes to internal drives, it’s only possible to back up specific folders of your C: drive, and if you’re on Backup Beta, you can also back up any folder that’s nested under your Home directory. Other than that, there’s the external drive backup feature, with which you can plug an external…

Hey Robin! You should be able to find your ticket at the email address that’s linked to your Community profile here. If you can’t find my email in your inbox, please check your spam folder, as well.

Ciao anche da parte mia, Aldo! Nel frattempo hai provato il suggerimento di Hannah di disconnettere e ricollegare l'app a Dropbox? Sembra che sia stato d'aiuto? --------------- Hi from me too, Aldo! Did you try Hannah’s suggestion in the meantime, to disconnect and re-connect the app with Dropbox? Did that seem to help at…

@"user00009", can you please attach a few screenshots of what you see in your Properties vs what you see when going to your "manage hard drive space” settings? It'd really help to have a visual here.

Hi @"poppadoble", hope you’re doing well. In general, please keep in mind that Dropbox Backup Beta can back up files and folders backed up with iCloud, Google Drive, and One Drive. However, it’s recommended, but not required, for you to disable those before using Dropbox Backup. If you’re on the legacy version of Dropbox…

Hey @"moroneypatrick", hope it's OK to jump in. Do you have a screenshot of the error that you can send me? I can have a look for you, if you want.

Thanks for giving that a try. Have you also tried tapping Share > scrolling down > tapping "Save to Files" and save to the Dropbox folder within Files? In this case, you’ll also need to make sure that Dropbox has been enabled as a location in your Files app with these steps.

Glad to hear the issue’s resolved, @"stig2"! Please keep in mind that the mobile app is basically a reflection of your web account, and syncing doesn’t occur the same way it does on the desktop app. So, you should be seeing the same thing on your web account and mobile app. Other than that, I notice now that you’re…

@"RobinVideo" and @"TerriB", I’ve logged two tickets for each one of you. Please reply back to me, when you have some free time.

Thanks for the update, @"cffcff", and I’m really sorry to hear this didn’t quite work out for you. If there’s something else you may need help with, please don’t hesitate to ping us on the forum.

Welcome aboard our Community, @"Gracefrances"! Can you send me a screenshot of what you’re seeing exactly on your end, when trying to delete your folders? Let me know when you’re ready.

Hey @"yasin shngz"! Thanks for posting this on our forum. Did you check the name of your shared folder to make sure it doesn’t contain any invalid characters? Also, if you open the selective sync settings on your Windows device, does the folder appear unselected? Let me know what you find.

Thanks for clarifying that! If possible, I’d like you to try following the same steps via the desktop and mobile apps. Does that seem to make a difference, or are you seeing the same error on all Dropbox platforms?

Thanks for bringing this to our attention, @"anndinkc". Can you send over a full screenshot of the error you’re getting? Also, what’s the OS version of your device, and the app version of the Dropbox app on it? Let me know, and we’ll take a closer look.

Sorry to hear same thing’s happening to you, @"jsuh". Does this occur when you share a specific folder, or with any folder that you’re creating and sharing on your Dropbox account?

Glad to hear things are now back to normal! If you face similar issues again, I’ll be right here.

Thanks for the screenshot, Jay! If you haven’t tried this already, I’d like you to clear the Dropbox app’s cache, and then reinstall it on your device. Does that help with the error you’re getting perhaps?

Thanks for posting about this here, @"StigW"! This is quite odd, indeed. Can you please open the older versions of this file, and let me know if you can see more details there? Feel free to send over a screenshot, too. Are you sure you didn't accidentally upload the older version of this file from your device? Besides the…

Can you give me the ticket number from your convo with our support team? I’d like to go through the steps you’ve tried them already.