Nancy Dropbox Community Moderator

No worries, @"MRAQ". I’m also curious about one more thing; if your team admin goes to their Admin Console > Activity tab, what do they see on their end? I’d like to gather as much info as possible to isolate the issue.

Thanks, @"karianthonyceo"! I was able to find your ticket in our system, and I’ve also left an internal note for the agent who handles your case. They’ll get back to you as soon as possible.

I’m sorry to hear about your husband and the situation, @"SFickel". Let’s see what we can find. Did you perhaps reply back to the upgrade email you received from Dropbox? If yes, I’m afraid this email is automated and it’s not being monitored. However, I can log a new ticket for you (to this email address), so that we can…

Hi again, @"karianthonyceo". Going over-quota and being asked to upgrade your Dropbox account wouldn’t affect your access to it, or result in the team being deleted. From the screenshot you uploaded previously, it does look like another admin removed you from the team. However, since this is time-sensitive indeed, I’d…

Hi from me too, Matt! Have you both made sure there aren’t pending updates to be installed on your browser? Also, what happens if you test this via an incognito browser? Are you experiencing the same behavior?

Hey @"lucasd"! Please check if you’ve received my email and reply back to it. Thanks.

Hi @"101001101"! Let’s try something else, then. What I’d like you to do is clear the Dropbox app’s cache, remove it from your device, restart your iPad, and install Dropbox again. Are new copies being uploaded now, or do you just see a single copy of your files?

Hi from me too, @"AGR_WDC". This is all very puzzling indeed. Can you send me the ticket number from your convo with our support team? I’d like to have a look at it too, and double check if there’s something else we haven’t tried so far.

Hey @"Andres M.7"! Your issue sounds relevant to the OP, so I’ve merged it here. Can you please make sure your Dropbox mobile app is on the latest 362.7 version that Sam linked above, and let us know if the issue persists even after that?

Thanks for these screenshots, @"MRAQ"! If LK opens their Activity feed on the Dropbox app as well, and switches to the “You” tab, what do they see there? Does it also mention that they moved the exact same files that you see on your desktop activity?

Thanks for posting this on the Community, @"MRAQ"! Do you mind sharing a few screenshots of what you see exactly under “Activity” vs what shows under the file’s version history? If you check your Events page too, what does it report? If there’s any personal info, please make sure to mask it first. Finally, can you clarify…

Hey @"DOM-1367", I’ve moved your message to this thread, since it looks relevant to the OP. Can you please check the accepted solution here, and let me know if it helps?

Hi from me as well, Patricia! So, from what I understand, you’ve enabled computer backup on your Dropbox app, and you’d like to set your backup folders to online-only too, correct? Can you please go here and send me a screenshot of what you see on that page, as well? That’ll help me guide you further.

I’m sorry to hear about this, @"karianthonyceo". Just to clarify, did your Business team have any other admins? Is it possible that one of them accidentally deleted your Dropbox account? Can you send me a screenshot of the email you received, so that I can take a look? Please make sure to mask any personal info that may be…

Thanks for posting on the forum, @"guilhermekhallil". Before we try something else, can you clarify what’s the app version of your Dropbox app? You can locate this by hovering over the small Dropbox icon in your menu bar. Other than that, I’d like you to send me a screenshot of your Dropbox folder’s location, as shown in…

Hi from me too, @"ThadZab109"! If a file is password-protected, it may throw an error indeed, if you try to preview it. Just to double check though, do you have any other Excel files that aren’t password-protected? If yes, are they throwing this error, as well? Finally, are your .xlsx files more than 40MB in size?

Thanks for the updates, @"jfreed"! Can you also follow these steps? Does your version history show something more, or you don’t see the updated versions at all there? Other than that, can you clarify what's the app version and syncing status of your Dropbox app at the moment? 

Hi from me too, @"Stewart TAS"! Let us know once you've got more updates, to see if there's something else we can suggest on our end.

Hey @"Simina1" and @"Lostinthewilderness"! I’ve sent two emails to each one of you. Please check them and reply back to me, when you get the chance.

Hi from me too, @"RabanusMaurus"! Out of curiosity, is this happening for other PDFs, as well? Did you check your Safari browser to make sure there aren’t any pending updates to be installed? It may also help to restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may…

Hi @"tpar72"! Please check your email address and reply back to my email, when you get the chance.

Hi @"americanpunkin". I checked this with our team in the meantime, and from what I could find, the “Print” option isn’t available for Microsoft files, but for other types of files, like images and PDFs. I can pass this as feedback to our team though, if you wish.

I tested this on an Android device as well in the meantime, and everything looks good on my end. Meaning, I see a small X at the top right corner of the screen, which lets me continue directly to the website, without having to install/log in to the mobile app first. Does the recipient have any other browsers on their…

Hey @"Immanence "! Just to clarify, do you want to know if this info only shows on the device from which you opened a shared link, or all devices with the mobile app installed irrespectively? Can you also clarify what you mean by your last sentence? In general, the “Viewed links” section can be easily removed by clicking…

In general, when restoring files/folders, they should be restored in the exact same location they were before the deletion. Out of curiosity though, are you getting the same error via a different browser/incognito window? That’ll help me assist you further.

Hi again, @"Rezvan2000"! You should have a new email from me. Please reply back, when possible.

Hey @"Renderbloom"! From what you’ve described, the files should be indeed moved from iCloud to Dropbox, and not re-appearing in iCloud after that, since you’re basically removing them from it. However, since we can’t really provide any support for iCloud, I’d definitely suggest checking this with the Apple Customer…

Ciao @"JokerXX", grazie per aver postato qui! Quando si tratta di cambiare il proprietario di una cartella condivisa, temo che Dropbox Rewind non sia di grande aiuto. Dovrai contattare il nuovo proprietario in modo che possa trasferire nuovamente la proprietà. Spero che questo ti aiuti. ---------------- Hi @"JokerXX",…

Glad to hear that, @"VietNgo"! Is anyone else still having trouble with this, or has the issue been resolved for all?

Hey @"ghetis"! If the issue persists, while the Dropbox app is closed, then it may not be the one causing this. Out of curiosity, if you try to do the same thing with other files on your computer (outside of the local Dropbox folder), are you having any trouble? Finally, I’d like you to resume the Dropbox app’s syncing and…