Nancy Dropbox Community Moderator

Welcome aboard the forum, @"LisaMac"! Let’s take a look. If you open your web Dropbox account and download a file to another location on your computer (outside of Dropbox), can you open it normally then? Can you provide a screenshot of the error you’re receiving, as well as one more showing the syncing icons next to the…

Hi @"Paulo Martins"! Thanks for your post. Just to clarify, do you want to share that folder with other users and prevent them from saving a copy of it to another location of their device (after syncing it to their Dropbox app), or do you wish to have the folder available only via www.dropbox.com on your other devices and…

Hi @"rock7777"! Are you getting the same errors, if you use an incognito window instead?

@"Jim37", can you please attach a screenshot of the message you mentioned in the beginning? I’d like to check it, as well.

Hey @"charmy1"! Sorry to jump in. So, if I get this right, you’re logged in to the wrong Dropbox account on your computer, correct? In this case, you can just log out of the Dropbox app and sign back in with these steps. Let me know if I’ve misunderstood, though.

Thanks for the screenshot and the updates! Is the owner of the folder sending you a shared link with view-only permissions, or edit permissions instead?

Hi @"HS11"! If the files were only deleted about a week ago, they should be recoverable (as long as you didn’t permanently delete them instead). Did you also check your Events page? Do you see something more there, and if yes, can you recover them this way?

Hey @"Rezvan2000"! Usually, banned links occur for one of these reasons. I can log a ticket for you though, to check this further.

Welcome to our forum, @"thuyvuong"! Thanks for posting here. Just a clarification, since you mention the Signature folder; are you having trouble deleting signed documents from your Dropbox Sign account here, or via the Signatures tab here? Also, did you originally send these files to be signed, or did someone else send…

Hi @"Planzi"! Hope you’re doing well. If you open the Dropbox mobile app, are you able to scan documents directly from there? I’d like to make sure that the feature works properly on your device, and that it’s only the widget having an issue. Have you also restarted your phone since then, and the issue persists? Let me…

Sorry to hear about this, @"32may". When you cancelled the Family subscription for the first time, did you receive a confirmation to the email address linked to your Dropbox account? Is it possible that you have another Dropbox account (under a different email address), for which you’re now being billed? To double check…

Welcome to our Community, @"htgadmin"! Can you clarify what happens exactly when trying to share your passwords with the other users? Are you using the Dropbox Passwords mobile app or the web extension? Finally, do they have Dropbox Passwords accounts of their own? Let me know.

Hi @"orion53"! Hope you’re doing great, and thanks for posting here. The selective sync settings should be indeed located under the Sync tab of your app preferences. Can you please upload a screenshot of what you see there, so that I can take a look? Let me know when you’re ready.

Hi again, @"Tokki"! Hope you’re well. At the moment, there’s no auto resolution option in Dropbox Replay. However, please feel free to post an idea about this here, so that others can see it and vote for it, as well. Our team regularly monitors them too and they may implement this in the future. As for the other thing you…

Thanks for posting this on our Community, @"hanspj"! Do you remember when was the last time you were able to access those files online? If you’re on a free Basic plan, then you should be able to see events up to 30 days ago (and perhaps a few more months back). Also, what you mention is correct; at the moment, you can only…

Hi from me too, François! Out of curiosity, can you please rename one of the files you’re having trouble with on the desktop app, and let me know if the same syncing icon appears next to them after that?

Hi @"esk"! Welcome back to our Community. Can you send me a screenshot of what you’re seeing exactly? Are you accessing a folder that’s been shared with your Dropbox account, or a shared link instead? Let me know when you’ve got more updates.

You’re all set, Yazan! Please reply back to my email, when you get the chance.

Hi @"Yazan Nusaibah", and thanks for posting here. It sounds like you’re facing an issue with banned links (please check this Help Center article). Can we log a ticket for you and investigate further? Let me know.

Hi @"Nalk2017DB"! Hope you’re doing well. Can you also send me the syncing status and app version of your Dropbox app? I’d also like to know your computer’s OS version. Is it possible that you have subfolders within your local Dropbox folder that are set to be online-only? Let me know.

Hi again, @"Tokki"! I’ve passed your feedback to the relevant team, and they’ll take this into account in the future. For anything else, don’t hesitate to ping us.

Thanks for clarifying, Pedro! Can you also let me know what’s the syncing status of the Dropbox app on your new device? I’d like to make sure everything’s up to date, before taking any actions on the old computer.

Hi again, @"GZ5"! I had a look with our team in the meantime. As for the first question, it looks like the available naming conventions have this format at the moment → year, month, date. I’ve sent your feedback about this though to our team; perhaps they’ll change this in the future. Now, about what we were discussing…

Hi @"Tokki"! Thanks for posting on our forum. We’re checking this with the team, and we’ll update you as soon as possible. In the meantime, can you perhaps provide any screenshots of what you’re seeing or switch browsers, and clarify if the issue persists? Ping me, when you’re ready.

@"JoeZL", sorry to jump in. Can you also open your Finder > Dropbox folder, and send me a screenshot of an example file that you’re having this issue with? I’d like to make sure that your files are being synced locally, and not online-only.

Hey @"Mamede"! Sorry to jump in here. Just to clarify, do you have the Dropbox app installed on your new device, or are you planning to install it next?

@"Haleeda", I’ve just replied back to your email. Please keep in mind that the average response time for tickets is about one business day, so you may not receive a reply immediately after you send your email.

Hi @"Cris099"! Thanks for posting your question here. This isn’t possible with Dropbox at the moment, I’m afraid. However, I’ve moved your post to our API section, in case our team has a workaround to offer about this. Cheers!

Hey @"KlarAndCo"! Thanks for your post. Can you send me a screenshot of the shared link you’re creating with /raw=1, so that I can check it, too? Also, have you tried this link via different browsers/incognito window (while you’re not signed into your Dropbox account), and it still gives the same error? Let me know.

Hi @"shanileborja", and thanks for posting here. If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable). However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email…