Nancy Dropbox Community Moderator

Thanks for the additional details! Since this is happening on the website, can you clarify what’s the current browser you’re using, and try a different one? Incognito mode on your current browser is also a good way to check if the issue is browser-related, or if there’s something else possibly going on.

Thanks for the extra info, Jim! In general, when creating a shared link, you shouldn’t have to insert your email address to generate it. Can you please follow the same steps as before, and instead of inserting your email address, click on the “Create and copy link” button directly this time? Are you still unable to see…

I’m glad to see this has been solved, @"ilinkcs"! If you need something else, please let me know.

Ciao @"stefano ronzani" e grazie per averlo postato qui. Puoi inviarmi uno screenshot dell'icona del cerchio marrone che vedi, così posso dare un'occhiata? I tuoi file sono forse solo online? Se sì, puoi fare clic con il pulsante destro del mouse direttamente sulla cartella Dropbox e selezionare l'opzione per rendere tutto…

Thanks for your post, @"bwessel"! Can you clarify the OS version of your computer? Did you notice this behavior after a specific Dropbox app/OS update? Have you reinstalled the Dropbox app, since this started happening? Finally, if the Dropbox icon is visible at the moment, I’d like you to hover over it and send me the app…

Welcome aboard the Community, @"Jimathy"! Can you clarify what steps you're following exactly to generate a shared link on your Dropbox account and what platform you’re using (mobile app/website/desktop app)? I’d like to gather more info to isolate this further. Keep me in the loop.

Thanks for posting this on our forum, @"ilinkcs". Can you send me a full screenshot of what you see on your end, so that I can take a look? Ping me when you’re ready.

Welcome to our Community, @"accessparksSteve"! Is this happening for all Word/Excel files that are stored on your Dropbox account? Can you also send me a screenshot of the error you keep receiving? Finally, are you opening your files via your Dropbox account online or locally on your computer? Let me know when you’re ready.

No problem, @"vesuvana"! Please reply to my email, when you can, and we’ll take it from there.

Het spijt me dit te horen, @"Clau275". Laten we eens kijken. Kun je verduidelijken wanneer je deze foto's voor het laatst op www.dropbox.com hebt gezien? Heb je ze handmatig geüpload of via camera-uploads? Is het mogelijk dat je een tweede Dropbox-account hebt (onder een ander e-mailadres) waar deze foto's zijn opgeslagen?…

Glad to hear everything’s sorted now! If you need something else, don’t hesitate to ping me.

If you copy everything to an external drive as it is now, you’ll be basically copying fully downloaded files along with placeholders (this is what the online-only files are basically). So, if you copy them back inside your Dropbox folder later on, without having downloaded them first locally, then you risk syncing empty…

Just to clarify, are the files/folders within your local Dropbox folder available offline at the moment? Is there any content that’s set to be online-only, or that has been removed from the Dropbox app via selective sync? If everything is local, you can copy paste your data to an external drive, like you'd do with any…

Thanks for posting on our forum, @"Rui C"! Can you send me a screenshot of the error you’re seeing on your end, when the Dropbox app crashes? Is the error log you’re seeing something similar to the one showing here? Keep me posted.

Hi from me too, @"Lageole"! The solution to this would be what you mentioned in the beginning, I’m afraid. You’d need to copy the data to an external hard drive, and when the Dropbox app is installed again on the formatted device and a new Dropbox folder is created, you’ll need to pause syncing right away and copy - paste…

Thanks for giving that a try! If you open Microsoft Edge, there should be three dots in the upper right corner of your window. Please click there and select the “New InPrivate Window”. Do you see any difference, if you re-upload your file to the Dropbox website from there?

Thanks for the screenshot, Bob! Are you, by any chance, dragging these files outside of the Dropbox folder at any given point? I’m asking because this would equal a deletion from your Dropbox account, which would explain the message you’re seeing. Are you making these edits, while the files remain within the Dropbox app?…

Thanks for the screenshot, @"JM2024"! When saying that you’ve rebooted (in your first post), are you talking about the Dropbox app or your device, in general? I’d also like you to right click on your local Dropbox folder directly, go to its Properties and send me one more screenshot of what you see there. The performance…

Hey @"Mwh02"! You’ve got an email. Please respond to it, when you can.

Thanks for posting this on our Community, @"JM2024"! From what you mention, it looks like your Dropbox app is already running the beta app version. However, can you send me a couple of screenshots of what you see exactly on your end? That'll help me guide you from there.

Hi from me too, @"Lyn14"! If you haven’t tried this already, can you please clear your browser’s cache/browsing data and then re-upload the file to Dropbox? If this doesn’t work, I’d also like you to take one extra step with me, and re-upload the file to Dropbox via an incognito/private window on your Microsoft Edge…

Welcome to our forum, @"Robert511"! Hope you’re well. Can you send me a screenshot of the pop-up message you mention? Also, I’d like you to give me a couple of examples of what updates/changes you’re making exactly, right before this message shows. Give me a nudge, when you’ve got more info.

Hey @"NaomiSB". Can you please check your bank statement and let me know if you’re receiving direct Dropbox charges, or bills from iTunes/Google Play?

Hi from me as well, @"Awoj15"! I’m sorry to hear about the issue you’re having. I also found your ticket in our system, and I can see you’ve recently replied back to our specialized agent. I've left them an internal note, so that they may get back to you as soon as possible.

Hi @"vesuvana"! I just wanted to confirm if you’re still having this issue. If you do, I can log a ticket for you and investigate further.

Hi again, @"donawalt"! What you can perhaps try as an extra step is to quit the Dropbox app, restart your computer, and relaunch Dropbox. The reason why Jay suggested logging a ticket instead is because, unfortunately, we don’t have account visibility on the forum, so we can’t see details of your Dropbox account that would…

Hi everyone! After checking this with the team, I’m afraid we don’t have any solid updates for the time being. However, rest assured that our team’s actively working on this to find the best possible solution.

Thanks for the updates, @"GasparM"! I was referring to the Dropbox desktop app indeed; apologies if I didn’t make it clear. What you suggest towards the end may be a good thing to try; what you can do is open the local Dropbox folder on your computer, move these files to another location on your device (which will also…

@"bcherowb", I can see our social team has logged a ticket for you. They’ll look into your case, and respond as soon as possible in the same email thread.

Thanks for reporting this, @"GasparM". Out of curiosity, is everything working OK when accessing the Excel file via the Dropbox app on your second computer? Also, if you haven’t tried this already, I’d like you to test this via an incognito window as well on your web browser, and let me know what happens.