Nancy Dropbox Community Moderator

Hi @"MediaSound", is it OK to log a ticket for you to this email address, and further assist?

Welcome to our forum, @"Federico10"! Can you clarify the app version of the Dropbox app you’re running on your device? Also, did you uncheck - recheck the "Start Dropbox on system startup” in your app preferences and it didn’t help, or do you mean that the option was always selected there? Finally, have you also tried an…

Hi from me as well, @"nractive"! Can you send me a screenshot of the plan you see here? As for opening a support ticket, did you try to do so by opening another browser on which you’re currently not signed into Dropbox?

Hi from me too, @"frnkc-6"! Can you please hover over the Dropbox icon in your system tray and send me a screenshot of what appears there? I’d also like one more screenshot of the pop-up message you keep getting, so that I can investigate further.

Hi again, @"Siska"! What about reinstalling the Dropbox mobile app, as well? Can you give this a go, and let me know if it helps?

Hi @"none22". Do you have access to this email address, so that we can contact you there? Let me know.

@"skovfx", the 130GB of files you mention, did you also try to upload them to a file request in one go? I’m asking because the maximum upload limit for file requests is 50GB (depending on the sender’s plan). @"solisoli", is it possible to test this with a different network as well, so that we can isolate the issue more?…

Hey @"iKit"! Hope you’re doing great. I see that the documents which can’t be uploaded have some symbols in front of their filename (~ $ .). Can you please try to rename couple of these files locally, while removing these symbols, and let me know if they still won’t upload? When using a web browser, there are different…

Hi from me too, @"mm34"! Do you mind clarifying the forum on which this is happening? Are you seeing the same thing on multiple forums instead? If you have any instance where the shared link shows a preview as well, feel free to upload a screenshot of it too, so that we can compare. If a shared link has already been…

Hi again, @"GigiB1"! Files that are password-protected on third-party apps aren’t generally supported on Dropbox when it comes to previewing (you can also see more details here). So, this shouldn’t be working previously either. As mentioned by Hannah above though, our team is looking into this and potentially changing this…

You can click on the small camera icon that should be located above your message box (right before you post your reply).

Hi everyone, hope you’re all doing great! Can any of you send me a screenshot of what you’re seeing exactly on your end? I tested this myself and everything seems to be working normally, so I’d like to make sure I haven’t misunderstood something. Let me know when you’re ready.

Sorry to jump in here, @"Siska". Are you able to normally access these photos from your Dropbox account online > Photos tab? Can you clarify what’s their average size? Is there a photo that’s less than 15KB in size perhaps? You can also check this Help Center article for more info.

@"Lancey", when saying that you used the web and app version of Dropbox only, you mean that you also have the desktop app installed on your computer, correct? Or are you referring to accessing the Dropbox website on your computer instead? Did you also try the incognito window and your browser timed out again?

Hi from me too, @"VAAust". This is odd indeed, as being on a free Basic account doesn’t allow setting expiration dates on your links anyways. Can you send over a screenshot of what you see when trying to access one of those links via an incognito window on your browser instead?

Hey @"logjammin", Mark’s referring to your post here (even though the username is similar, it’s been posted from a different Community profile/Dropbox account. Same goes for this profile.

That’s lovely to hear, @"ruth_baker"! If you need something else, feel free to ping me.

Welcome to the Community, @"Thomas35"! Can you send me a screenshot of the exact options you see on your end? I’ll be able to further help this way.

Hi @"kelpforest", I searched our system a little bit and I can see you have a ticket with our support team. I’ve also left them an internal message, so that they contact you as soon as possible.

Hey @"Mx07z". Can we log a ticket for you too to check this internally?

Awesome, thanks for that! If you haven’t done so already, I’d like you to completely uninstall the Dropbox app and then reinstall it, while making sure you’re selecting the 64-bit option Jay linked above. Let me know if that seems to help.

Hey @"Manuel Carrasco "! Please check your Dropbox email address and reply back to my email, if you’ve seen it.

Hi again, Peter! You can attach your screenshot here by clicking on the small camera icon above your message box. Did you also close the Dropbox app, restart your device, and you still can’t open the Offline section?

Hi again, @"rivera11"! One of our specialized agents has replied back to you, so please take the time to check their email. No worries, @"pixiupl". I’ve just logged a ticket for you, too. Please respond back to it, when you can.

Hi @"fourbanks", hope you don’t mind me jump in. Correct me if I’m wrong, but you’re on a Windows device, right? Can you please clarify the OS version you’re running? Besides that, I’d like you to follow these steps and send me a screenshot of the bit version your computer is using, as well.

Thanks for posting your question here, @"jazzbby"! In this case, what you’ll need to do is to manually add the number of your choice to the name of the file/folder (i.e. 1. filename, 2. filename etc). By doing this, Dropbox will automatically organize your files/folders numerically. However, if you wish to add more files…

Thanks for posting about this on the forum, @"Peter_1". Can you please clarify the OS version of your Android device? I’d also like you to open the Dropbox mobile app, go to the Account tab, tap on “Offline”, and send me a screenshot of the next screen you’ll see. Feel free to send me a screenshot of the error message…

Sorry to hear this, @"whdaffer". Can you please clarify the app version of the Dropbox app you’re running on your iPad? Also, what’s it’s OS version? Since you're on a paid account, did you also reinstall the Dropbox app with these steps and they didn’t help? 1) Clear the cache on your Dropbox app. To clear your cache,…

Hi @"WriterGirl", thanks for posting on the Community! When saying that you reinstalled the Dropbox app on your device, did you perform an advanced reinstall by any chance? I’d also like you to take a look at this thread and let me know if it helps with your issue, as the OP was seeing a similar error to yours. Let me know…

Hey @"Lancey"! Thanks for posting on our forum. From what you mention, it sounds like your browsers are timing out before downloading the full file. If you don't have a strong internet connection as well, this may be the reason why this is happening. Did you also try this via an incognito window on your browser, and the…