Nancy Dropbox Community Moderator

Hey @"donza ". Depending on the type of Business plan you’re on (and if you’re an admin on the team), you may be able to see more via your Admin Console > Activity tab. If you click on “Add activity” from the given options there, you can go to the Sharing section and select the activity for which you’d like to see more…

Hi again, @"SConnon"! Did you try scrolling down a bit with your thumb and the scroll bar still doesn’t show?

Hey @"ChefKatz", sorry to jump in. From what I understand, you used Google to sign in to your Dropbox account the last few times, correct? Can you please try to log out and log back in directly with your email address this time (without clicking on the Google option at all) and let me know what happens? If you're having…

Hi @"PierreLapin77"! Hope you’re doing well. Since the grandparents are part of the Family plan, I’m afraid it’s not possible to remove them from the Family Room folder. However, any photos that are automatically added to your daughter’s Dropbox account via camera uploads can be found within her “camera uploads” folder on…

Hi again, Karen! Due to security reasons, we can only log tickets with the email address that’s linked to the Community profile from which you’re currently contacting us here. However, what you can do is forward the email Megan sent you to the correct email address, and reply again to her from there directly. She’ll be…

Sorry to hear this, @"donawalt". Let’s have a look. What I’d like you to do is open your Dropbox app preferences, and go to your Sync tab. Please send me a screenshot of the Dropbox folder location that shows there. Also, what’s the current syncing status of your desktop app? Let me know, and we’ll take it from there.

Apologies for the misunderstanding, @"Claire W.3"! My bad. If the destination folder isn’t shared with anyone else, then this shouldn’t be happening. Can you send me a screenshot of this folder’s icon, as it shows on your Dropbox account, so that I can take a look?

Sure thing, @"tomeei"! Please check your email address and reply back to my message, when possible.

Hi everyone! After checking with our team, it looks like this feature has been indeed removed from iOS devices (please check Ben's post here). I'll definitely share your feedback with the team though, so that they can also see your comments.

Welcome aboard the Community, @"oharaeservice". Did you receive any emails from Dropbox about the ban? Also, is this the first time you’re having this issue? Let me know, and we’ll take it from there.

Thanks for posting on our Community, @"LSS1952"! Can you send me a screenshot of what you see exactly, so that I can have a visual? I’d also like you to clarify the app version of Dropbox that’s running on your iPad. Let me know when you’ve got more updates.

Hey @"Sergo44"! Have you tried reinstalling the app? Also, if you have time before it freezes, can you try clearing its cache, and then reinstalling? Let me know how that goes.

Thanks @"Persi"! Due to security reasons, we’re not allowed to click on any links posted on the forum. However, if you’re on a Business team, you can have your team admin (perhaps that’s you) to call in to our support team directly, and they can look into this for you. Let me know if you have any issues with this though.

Hey @"MJC23", hope you’re doing well! Can you also add noreply@mail.hellosign.com to your email contacts? I’d like to make sure that your email address isn’t filtering out Dropbox Sign emails, in general. If this doesn’t work either, let me know and I can log a ticket for you (to this email address).

Hi @"Persi", hope you don’t mind me jump in. Unfortunately, we don’t have this possibility on the forum. Can you clarify for me though what’s your current plan (as shown here)? I’d like to check what support options you may have available.

Hey @"chankane"! Do you mind sending a screenshot of what you see when renaming the file? Also, what’s your Dropbox app’s syncing status and app version?

@"Robert 098", can you send me any ticket numbers you may have from your support convo? I can take a look, and guide you from there.

Hi again, Leo! It looks like this is the cause of the issue. To make your files local on the desktop app, you need to right click on them directly and select the relevant option from the menu. Clicking on the cloud icon isn’t what we generally recommend in order to do this. If the issue arises again though, let us know.

Hey @"ambern1023"! Welcome back to our Community. Are you following these steps to create your shortcuts on Dropbox? If yes, and later on the name of the file/folder they point to changes, then the shortcut may break and you’ll get an error. Can you clarify what you’re referring to exactly when asking about the Dropbox…

Thanks for posting your question on the forum, @"JohnDeLange"! If I got it right, you created a shared link for your friends and sent it over to them, right? At the moment, it’s not possible to do exactly what you’re asking on the Dropbox website and desktop app. However, if they open your shared link on their mobile…

Hey @"megan98", sorry to hear you’re having issues with this. When saying that your Dropbox app doesn’t open, can you clarify what you see exactly on your end? Is the Dropbox icon missing from your system tray, or is something else going on? Don’t hesitate to send me a screenshot, too. As for your second point, are you…

When making your files/folders available offline in general, are you right clicking on them and selecting the “Make available offline” option or are you usually clicking on the cloud icon with the arrow next to them? I’d just like to confirm that this is happening no matter the way you download your files locally, and not…

Hi again, I had a look into our system in the meantime and I can see that our team has logged a ticket for you. Please reply back to their email, and they’ll further help.

Hi @"EragonSoftware", I’m sorry to hear about this. Since this is a public forum and we can’t see details regarding each user’s account/email, I’d suggest that your friend (or whoever may have this issue and has also tried the basic troubleshooting) contact our support team directly. Here are the steps they can follow. As…

Thanks for that! Out of curiosity, if you open the folder and make its files available offline directly, instead of the folder, are you experiencing the same behavior?

Hi everyone, hope you’re all doing well. Here’s what I could find, after checking with the team, as well; to move a shared folder into another shared folder, you must own the file or folder you’re moving and have edit access to the destination folder (also, mentioned here). However, if the folder you want to move and the…

Hi from me too, @"Mrbtailor ". Besides the Google Play account that you’re currently checking, is it possible you have another one, as well? I’m asking because, if you’ve upgraded through Google Play indeed, your subscription should show there for you to cancel. What do you see when you go to your Plan tab?

Hi again, @"35567ggg". What I can suggest next is to reinstall the Dropbox app on your computer and try again. Before you do this, please make sure that you’re not currently on a free Basic account with more than 3 devices linked to it.

Thanks for these screenshots, Leo! Can you send me one more of what you see after right clicking on your local Dropbox folder and going to “Get info”? Are your files back to online-only at the time you take this screenshot or downloaded locally?

Hey @"liv2party"! Just to make sure I got it right, are you accessing their Dropbox account via the mobile app on your own device?